The Glazing Shop Reviews 

1,254
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally helpful and patient staff who provide great guidance and support throughout the remarkably simple online ordering process. Buyers also deeply appreciate the outstanding quality of the items, frequently noting that purchases always arrive securely packaged, perfectly cut to size, and extremely well protected. Some reviewers were not happy with occasional delivery delays, mentioning that shipments sometimes failed to arrive within the expected timeframes. A few people also noted that they occasionally had to proactively follow up with customer support to successfully track down their missing packages.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders consistently arrive on time and... See more

Product

Clients share positive opinions on product quality, highlighting that items are sturdy, cut to precise... See more

Order

Users describe positive interactions with order, highlighting an easy-to-use website and a simple ordering... See more

Service

Consumers find service to be positive and consistently praise the helpful communication and fast delivery.... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful phone calls and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's a shame all companies are not like this, We made an order, got email confirmation straight away and another email about an hour later with a delivery date, and a phone call the following day to c... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

I am building a large covered pergola and AI led me to the Glazing Shop. Unsure if i had ordered everything correctly I emailed them and had a great phone call with Lisa who advised me and checked... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied


Company details

  1. #9 of 38 best companies in Roofing Supply Shop
  2. #10 of 28 best companies in Conservatory Specialist
  3. #25 of 120 best companies in DIY Store
  4. #14 of 70 best companies in Garden building supplier
  5. #65 of 245 best companies in Home improvement shop
  6. #7 of 27 best companies in Insulation Materials Shop

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,254)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just fab

Second time ordering with Glazing shop..always great service

5 August 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much Alan, for your orders and your feedback

Rated 5 out of 5 stars

Great telephone help

Great advice for an amateur on the phone and prompt delivery too

4 August 2025
The Glazing Shop logo

Reply from The Glazing Shop

Glad to help Robert. Thank you for your order and your feedback

Rated 1 out of 5 stars

Very poor after sales service regarding…

Very poor after sales service regarding an issue with product.
After 45 year in the trade I would not recommend this company

8 August 2025
The Glazing Shop logo

Reply from The Glazing Shop

The issue with the product was that you ordered the twin wall sheet the wrong way round. I explained this to you and tried to help you but you would not accept this. I feel that a 1 star review is very unfair as we have done nothing wrong.

Rated 5 out of 5 stars

Ended up ordering from Glazing shop as…

Ended up ordering from Glazing shop as another company fell through. It actually ended up being over £100 cheaper with Glazing shop. Everyone we spoke to were super kind and helpful. We ordered items we didn't need and they let us know they would be unnecessary and took them off the bill. They also ensured we got everything by the time we needed. Excellent product, price and communication. thanks so much, would 100% recommend

30 July 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your lovely feedback Amber, you are very welcome

Rated 5 out of 5 stars

I liked the service of the company

I liked the service of the company. The production was high-quality and did not take long. The delivery was high-quality. I can recommend using the services of this company. Thank you

23 July 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback Vitolds

Rated 5 out of 5 stars

Very good customer service

Very good customer service and the items were of good quality and excellent value.

31 July 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback Iain

Rated 5 out of 5 stars

10/10 in every department.

I use the glazing shop whenever I need polycarbonate sheets, extremely easy company to deal with and have not had any issues (I’ve used the company a fair few times)

The glazing shop makes life so much easier when I’m planning my jobs, all poly is cut precisely which knocks precious time off job completion.

The lady on the end of the phone is always extremely helpful and will give you a call after you’ve ordered just to make sure you’ve ordered everything you need (sometimes you may forget a glazing bar or end caps) and will add it to your order accordingly.

Overall there’s nothing I can say that’s negative, you can tell that The Glazing shop is an extremely well ran company and look forward to the next time I need them.

One more thing, I’ve not found a cheaper price for polycarbonate anywhere else!

14 July 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you so much for your lovely review James. I am so glad to hear that we are giving the level of service we always strive for and that we remain competitively priced for our customers. Your business is very much appreciated, as is the time it took for you to give us this fabulous feedback

Rated 5 out of 5 stars

Roof light

Great product, easy to fit .would definitely recommend this roof light

13 July 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Mr Wilde, the roof vents are really great quality

Rated 5 out of 5 stars

Good website and prices

Good website to sort out an order great prices and good comunication. Delivered right on time driver very pleasant enjoyed talking to him. Would use again.

18 July 2025
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Reply from The Glazing Shop

Thank you for your review Andrew. Always good to hear

Rated 4 out of 5 stars

Ordered online and received a…

Ordered online and received a confirmation call the next day. Was given a delivery of following week but did not receive an exact delivery date. No confirmation of a delivery date and was just fortunate I was home. A call or email day before delivery would have been helpful. Items arrived packaged well.

14 July 2025
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Reply from The Glazing Shop

Thank you for your feedback Sam. We do call or email everyone with an initial estimate and and update when itsa weekly run. If your update slipped throught the net my, please accept my apologies. The email can go to junk so that may have happened but sorry you didn't get notice.

Rated 5 out of 5 stars

As advertised

As advertised, arrived on time.

16 July 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback

Rated 5 out of 5 stars

Brilliant personal service

Brilliant personal service. Placed order online and received a phone call back confirming order and delivery date, and checking I wouldn't need any extra things I may have forgotten. Received another call from the driver half an hour before arriving, and he arrived I'm 30 minutes and helped carry the order with me.
Would recommend the Glazing Shop wholeheartedly.
Thank you
Graham

16 July 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for the time to feedback on your experience with us Graham. It is always great to hear that we are giving the service we aim for.

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful as I needed to revise some measurements. .

13 July 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Andrew, happy to help with your revision

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