The Glazing Shop Reviews 

1,254
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the ordering process is extremely simple and straightforward, supported by very clear website instructions. Customers love the helpful staff who provide expert guidance, answer questions patiently, and ensure that every order is correct. The products are consistently described as top quality, arriving safely wrapped, securely packaged, and precisely cut to requested specifications. Some people were dissatisfied with delivery delays, noting that they had to actively chase up missing packages or missing date windows. A few consumers also mentioned unexpected scheduling issues where expected notices or reliable timeframes failed to materialize as promised.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and punctual... See more

Product

Customers consistently note positive experiences with product, highlighting the great prices and... See more

Order

Reviewers highlight positive aspects of the order process, describing the website as easy to use with lots of... See more

Service

Clients share positive opinions on service, highlighting great communication and fast delivery. Consumers... See more

Staff

Reviewers mention positive feedback about staff, highlighting how helpful and professional employees are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am building a large covered pergola and AI led me to the Glazing Shop. Unsure if i had ordered everything correctly I emailed them and had a great phone call with Lisa who advised me and checked... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. #9 of 38 best companies in Roofing Supply Shop
  2. #10 of 28 best companies in Conservatory Specialist
  3. #25 of 120 best companies in DIY Store
  4. #14 of 70 best companies in Garden building supplier
  5. #64 of 244 best companies in Home improvement shop
  6. #7 of 27 best companies in Insulation Materials Shop

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,254)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A satisfying experience compared to many other companies standards these days!

Ordered 2 cut to size 2mm-solid-polycarbonate pieces. Outstanding quality, like glass but safer.

Recieved acknowledgement for the order quickly followed by updates for completion & delivery, met without fail.

Very impressed with the service, delivery (well packaged) & the product.
Intend to order again as required.

20 August 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your detailed feedback and your order Robert. We are a family business and try very hard to give the best service we can and offer the best quality products. We look forward to hearing from you in the future

Rated 5 out of 5 stars

Great experience

Very good experience ordering on website.
Speedy delivery of order and pleased with the value for money

15 September 2025
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Reply from The Glazing Shop

Thank you for your order Mr McNally and for taking the time to give us feedback on our website, value and service. Very much appreciated

Rated 5 out of 5 stars

Ordered online had everything in stock…

Ordered online had everything in stock and I had a confirmation email straight away and then within 10 minutes a telephone call to arrange delivery awsome

11 September 2025
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Reply from The Glazing Shop

Thanks Mr Brett, we appreciate your business and your feedback on our service

Rated 1 out of 5 stars

The delivery took very long..

The delivery took very long... not happy with how they handled my order

27 August 2025
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Reply from The Glazing Shop

Thank you for your second review regarding the same order. I am again sorry that your delivery took longer than it should have. We sincerely apologise for this.

Rated 5 out of 5 stars

When I placed the order

When I placed the order, there was a thank you can with appreciated comments, a delivery date was arranged and purchase arrived well packaged, well pleased

20 August 2025
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Reply from The Glazing Shop

Thank you for your feedback Robert. Very much appreciated

Rated 4 out of 5 stars

Great would use again.

Yes everything was ok,good service. Only thing was the delivery guy most have drag a piece of plastic on the ground but managed to get around it.

18 August 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Brian

Rated 4 out of 5 stars

the order and contact was good delivery…

the order and contact was good delivery time was good the only reason not giving 5stars was waited all day on due delivery day and nothing turned up when contact was made with you the delivery company told you they delivered at 17,30 on the day but they didnt they turned up at the school at 07,30 the next day and i was not there and customer was not happy with this being left outside against main door and could not be moved until they could contact me and me arriving to move it. anyway product was good and fair price thankyou

9 August 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Mr Palmer and for bringing this to our attention. I am also not happy that you had this issue and extend my sincere apologies to you and your customer. I will raise this straight away. I am glad everything else was good for you and appreciate your balanced review.

Rated 5 out of 5 stars

Delivered on time were very helpful…

Delivered on time were very helpful guiding me through a couple things I needed explaining over the phone.

12 August 2025
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Reply from The Glazing Shop

Thank you for your feedback David. We are always happy to help if any extra advice is needed

Rated 5 out of 5 stars

Delivered on time and product was as…

Delivered on time and product was as described. Although delivery was still expensive it was cheaper than others.

18 August 2025
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Reply from The Glazing Shop

Thank you for your review Terry. Polycarbonate is expensive to ship safely due to its size and composition I'm afraid. The delivery we charge is actually less than it costs us but we like it to get there in good condition. £25 is I agree a lot for one sheet but it is the same for any multiple of that so it can often be quite a good price if you are doing a whole roof. I'm glad we were still the best priced for you though. Thanks for your order

Rated 5 out of 5 stars

Great prices and excellent service

Great prices and excellent service, very helpful team would definitely recommend

20 August 2025
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Reply from The Glazing Shop

Thank you so much for your feedback Steve, we work really hard to give the best service we can

Rated 5 out of 5 stars

All round good experience

Good selection of products competitivly priced. Good community about order and delivery. All products arrived as ordered and very well packaged.

19 August 2025
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Reply from The Glazing Shop

Thank you very much for your feedback Mr Ward

Rated 4 out of 5 stars

It was great cost

It was great cost, and products, but the delivery time is to long.

19 August 2025
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Reply from The Glazing Shop

Thank you for your feedback Geoff. Your delivery would normally have been on Thursday but you had just missed the deadline I'm afraid, it normally takes just three days. I'm glad that you were happy with the the products and our prices

Rated 5 out of 5 stars

Excellent service

Excellent service.
Easy to use website to order.
Super fast delivery.
No nonsense from start to finish.
Thank you.

11 August 2025
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Reply from The Glazing Shop

Thank you for your order and your feedback Mandy

Rated 5 out of 5 stars

Hiedi was very helpful as my order was…

Hiedi was very helpful as my order was over the phone then I got my quote to check it in an email and then shipped to Scotland. Would recommend this company very highly.

15 August 2025
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Reply from The Glazing Shop

Thank you very much for your feedback William

Rated 5 out of 5 stars

5 Stars -Amazing service

5 Stars -Amazing service. Danielle was very helpful answering any queries extremely quickly. Thanks

12 August 2025
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Reply from The Glazing Shop

Thank you for your feedback Gareth, it is very much appreciated.

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