The Glazing Shop Reviews 

1,251
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the ordering process is extremely simple and straightforward, supported by very clear website instructions. Customers love the helpful staff who provide expert guidance, answer questions patiently, and ensure that every order is correct. The products are consistently described as top quality, arriving safely wrapped, securely packaged, and precisely cut to requested specifications. Some people were dissatisfied with delivery delays, noting that they had to actively chase up missing packages or missing date windows. A few consumers also mentioned unexpected scheduling issues where expected notices or reliable timeframes failed to materialize as promised.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and punctual... See more

Product

Customers consistently note positive experiences with product, highlighting the great prices and... See more

Order

Reviewers highlight positive aspects of the order process, describing the website as easy to use with lots of... See more

Service

Clients share positive opinions on service, highlighting great communication and fast delivery. Consumers... See more

Staff

Reviewers mention positive feedback about staff, highlighting how helpful and professional employees are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am building a large covered pergola and AI led me to the Glazing Shop. Unsure if i had ordered everything correctly I emailed them and had a great phone call with Lisa who advised me and checked... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. #9 of 38 best companies in Roofing Supply Shop
  2. #10 of 28 best companies in Conservatory Specialist
  3. #25 of 120 best companies in DIY Store
  4. #14 of 70 best companies in Garden building supplier
  5. #65 of 244 best companies in Home improvement shop
  6. #7 of 27 best companies in Insulation Materials Shop

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,251)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Advice and support given at time of…

Advice and support given at time of making order - good
Delivery within agreed window very good,
Only issue Delivery company was expected to give 24 hours notice which did not happen. Order placed on front driveway over night or early morning, not sure, as they did not make contact. Quite a suprise to see items on drive when we opened up.
Other wise products good and well packed from the company, Thanks.

29 May 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback. I can see that we requested you were updated on the delivery. Sorry to hear this was not actioned by our supplier. Glad you were happy with the products and the other parts of our service

Rated 5 out of 5 stars

Good delivery service

Good delivery service, good quality products first time doing a polycarbonate roof for a sunroom materials worked out quite well for what we wanted will use the glazing shop again..

29 May 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your business and your feedback Andries

Rated 5 out of 5 stars

Polite

Polite, Professional and ease of ordering

27 May 2026
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Reply from The Glazing Shop

Thank you for your feedback Mr Green

Rated 5 out of 5 stars

Polycarbonate roofing panels

This was one of the few places I could find 6mm bronze colour panels as most other companies only started at 10mm bronze. Website super easy to use, just put measurements in and they arrived a week later. What's not to like. Definitely will use again.

26 May 2026
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Reply from The Glazing Shop

Thanks for your feedback Christoper, we like to keep things easy

Rated 5 out of 5 stars

Excellent experience

Excellent experience. All items exactly as advertised, cut to my specifications, at a more competitive price to anywhere else I could find.
Communication was second to none. Answered all my questions over the phone, throughout the whole process.
In future, I won't hesitate to recommend this company again, to anyone requiring pergola roofing parts and accessories.
Thank You for a pleasant transaction and my receiving of goods.

9 May 2026
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Reply from The Glazing Shop

Thank you for your lovely review Sean and your business which is very much appreciated

Rated 4 out of 5 stars

Very happy with my purchase but took a…

Very happy with my purchase but took a long time delivering even though it was £25

8 May 2026
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Reply from The Glazing Shop

Thank you very much for your order Christina and for your valued feedback . The polycarbonate sheets are delivered on the manufacturer's own vehicles to make sure they get there safely and they only come to Wales on a weekly run. Unfortunately depending on circumstances, it can take a little longer than for some of our other customers. We actually get charged considerably more than £25 for the delivery so I feel your pain. I am glad you are happy with your sheets and should you need anything else in the future please get in touch and I will personally keep an eye on your order. Best regards Anne

Rated 5 out of 5 stars

Excellent servis

Very helpfull and faster than expected dilivery.
Very good prices as well

28 April 2026
The Glazing Shop logo

Reply from The Glazing Shop

Glad to hear it! Thanks for the review

Rated 5 out of 5 stars

Service and product

Good prices for great product although 1 piece was wrong size but Danielle corrected immediately.no problem in recommending.

12 May 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for the review William. Glad we could help sort it quickly

Rated 5 out of 5 stars

Fabulous service

Fabulous service! Kept well informed of delivery and they even phoned to check I had ordered everything I didn’t - didn’t want me to invite another delivery fee. Excellent service!

10 May 2026
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Reply from The Glazing Shop

Thank you for your feedback Helen its good to hear

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality. No problem dealing with office.

8 May 2026
The Glazing Shop logo

Reply from The Glazing Shop

Great to hear that you had a good experience. Thats what we aim for

Rated 5 out of 5 stars

Roofing sheet cut to perfection…

Roofing sheet cut to perfection delivered very quickly and delivery driver was a top bloke and all this done with brilliant communication

8 May 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for taking the time to give us feedback Stuart

Rated 5 out of 5 stars

A very simple process of buying…

A very simple process of buying polycarbonate panel cut to size, The delivery cost was expensive but fast and well protected packaging, And easy to cut with a fine tooth saw if required.

4 May 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Robert

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