The Glazing Shop Reviews 

1,251
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the ordering process is extremely simple and straightforward, supported by very clear website instructions. Customers love the helpful staff who provide expert guidance, answer questions patiently, and ensure that every order is correct. The products are consistently described as top quality, arriving safely wrapped, securely packaged, and precisely cut to requested specifications. Some people were dissatisfied with delivery delays, noting that they had to actively chase up missing packages or missing date windows. A few consumers also mentioned unexpected scheduling issues where expected notices or reliable timeframes failed to materialize as promised.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and punctual... See more

Product

Customers consistently note positive experiences with product, highlighting the great prices and... See more

Order

Reviewers highlight positive aspects of the order process, describing the website as easy to use with lots of... See more

Service

Clients share positive opinions on service, highlighting great communication and fast delivery. Consumers... See more

Staff

Reviewers mention positive feedback about staff, highlighting how helpful and professional employees are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am building a large covered pergola and AI led me to the Glazing Shop. Unsure if i had ordered everything correctly I emailed them and had a great phone call with Lisa who advised me and checked... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. #9 of 38 best companies in Roofing Supply Shop
  2. #10 of 28 best companies in Conservatory Specialist
  3. #25 of 120 best companies in DIY Store
  4. #14 of 70 best companies in Garden building supplier
  5. #65 of 244 best companies in Home improvement shop
  6. #7 of 27 best companies in Insulation Materials Shop

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,251)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.

Will definitely refer my customers to here again when looking for more work.

29 April 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your lovely review Cameron. Your business is valued. Glad we did a good job for you

Rated 5 out of 5 stars

every thing as ordered delivered

every thing as ordered delivered. delivery driver very helpful and happy nice to see nowadays

29 April 2026
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Reply from The Glazing Shop

Thank you very much for your feedback and your business

Rated 5 out of 5 stars

Very professional

Very professional, called me to let me know when the delivery would be, arrived on time, very happy. Good product.

19 April 2026
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Reply from The Glazing Shop

Thank you for your feedback Steve

Rated 5 out of 5 stars

Exactly what I ordered and delivered in…

Exactly what I ordered and delivered in a timely fashion.
Will definitely use them again and tell others how helpful they have been.
Also kept me updated on when the order would arrive.10 out of 10.

14 April 2026
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Reply from The Glazing Shop

Thank you so much for your lovely review, I will pass your comments on to the team

Rated 5 out of 5 stars

Amazing service

Amazing service, very fast delivery. And the cheapest price compared to anywhere else.

22 April 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback

Rated 5 out of 5 stars

Very good company to deal with.

Very good company to deal with.
Good communications
All the order was complete no problems at all.

21 April 2026
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Reply from The Glazing Shop

Thank you for your feedback Nick

Rated 5 out of 5 stars

Excellent!!

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measurements & everything I needed right, it took several phone calls bless them!! Kept fully informed re delivery date & time. Delivered well packaged by a helpful young man. Highly recommend!!!

15 April 2026
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Reply from The Glazing Shop

It was our absolute pleasure June, absolutely not pea sized!. Thank you very much for your order and your review

Rated 5 out of 5 stars

Recommended

All items were in stock and prices good. Delivery price was also sensible. Delivered exactly as estimated. Called them on the phone for help and they were very helpful.

14 April 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback

Rated 4 out of 5 stars

Good experience.

Ordering was great, and phoned to check order was correct.
I had to chase delivery, as not arrived when expected, but supplier issue.
Great product and price to be fair.
Customer service polite and helpful.
I would use again.

12 April 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Ian and for ordering with us

Rated 5 out of 5 stars

Great service

Easy to use web site, followed up with a call to confirm the order and when to expect delivery, which arrived when they said.

31 March 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Nikki

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