The Glazing Shop Reviews 

1,254
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the ordering process is extremely simple and straightforward, supported by very clear website instructions. Customers love the helpful staff who provide expert guidance, answer questions patiently, and ensure that every order is correct. The products are consistently described as top quality, arriving safely wrapped, securely packaged, and precisely cut to requested specifications. Some people were dissatisfied with delivery delays, noting that they had to actively chase up missing packages or missing date windows. A few consumers also mentioned unexpected scheduling issues where expected notices or reliable timeframes failed to materialize as promised.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and punctual... See more

Product

Customers consistently note positive experiences with product, highlighting the great prices and... See more

Order

Reviewers highlight positive aspects of the order process, describing the website as easy to use with lots of... See more

Service

Clients share positive opinions on service, highlighting great communication and fast delivery. Consumers... See more

Staff

Reviewers mention positive feedback about staff, highlighting how helpful and professional employees are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am building a large covered pergola and AI led me to the Glazing Shop. Unsure if i had ordered everything correctly I emailed them and had a great phone call with Lisa who advised me and checked... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. #9 of 38 best companies in Roofing Supply Shop
  2. #10 of 28 best companies in Conservatory Specialist
  3. #25 of 120 best companies in DIY Store
  4. #14 of 70 best companies in Garden building supplier
  5. #65 of 245 best companies in Home improvement shop
  6. #7 of 27 best companies in Insulation Materials Shop

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,254)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product and service

Ordering was straightforward. Afterwards I was kept well informed on the order fulfillment status, and delivery timing.

15 February 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your review. Glad to hear that you found ordering easy and that we kept you up to date on your order and delivery

Rated 5 out of 5 stars

Would recommend

It was very easy to order and a follow up phone call with delivery date and delivery arriving as planned. Would recommend and would use again thank you.

5 March 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for taking the time to leave us feedback Linda. It sis always good to hear that everything went well

Rated 5 out of 5 stars

the glazing shop for 1st class result

Pleasant very helpful and knowledgeable staff at the end of the phone. Guiding you through your query with expertise and knowledge.

2 March 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your lovely review Tony and for your business, both are very much appreciated

Rated 5 out of 5 stars

Good customer service

Company phoned to say they'd received my order and to let me know roughly when delivery would be and then phoned again to say day of delivery and it was delivered on time. Very pleased with customer service

2 March 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback. We try hard to give good communicaion and it is great to hear that it is appreciated

Rated 5 out of 5 stars

Excellent service

Excellent service, quality goods highly recommended.

19 February 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your valued feedback Katrina.

Rated 4 out of 5 stars

polycarbonate sheets delivery

The polycarbonate sheets took longer to come than expected and would've been nice to have had an email or phone to say when it was going to be delivered.
It did come well packaged

12 February 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Mr Jacka. I think our email may have gone into your junk folder. We sent one to you on 12/02/2026. We also call all customers with an anticipated delivery date when we get the order but for some reason we musn't have managed to get hold of you. Sorry we couldn't advise you better this time but I'm glad to hear that the sheets got there safely and were well packaged for you

Rated 5 out of 5 stars

Very happy and satisfied customer

From start to finish my order was handled very efficiently, everything was delivered when they said it would be,driver was very helpful. I would use them again.

5 February 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback Christopher and for your busniess

Rated 5 out of 5 stars

Good service and reasonable prices

I was looking to replace a full greenhouse worth of glazing and a bit nervous ordering online but all materials arrived cut to size and well packaged. Good price compared to other suppliers I looked up

20 January 2026
The Glazing Shop logo

Reply from The Glazing Shop

Good to hear Paul and thankyou for your order

Rated 5 out of 5 stars

Very helpful when phoned

Very helpful when phoned. Arrived on time. Very easy to fit.

15 January 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback on our Made to measure secondary glazing Alan. Glad we could help and that you found it nice and easy to fit. Thanks for your order

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