The Glazing Shop Reviews 

1,251
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the ordering process is extremely simple and straightforward, supported by very clear website instructions. Customers love the helpful staff who provide expert guidance, answer questions patiently, and ensure that every order is correct. The products are consistently described as top quality, arriving safely wrapped, securely packaged, and precisely cut to requested specifications. Some people were dissatisfied with delivery delays, noting that they had to actively chase up missing packages or missing date windows. A few consumers also mentioned unexpected scheduling issues where expected notices or reliable timeframes failed to materialize as promised.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and punctual... See more

Product

Customers consistently note positive experiences with product, highlighting the great prices and... See more

Order

Reviewers highlight positive aspects of the order process, describing the website as easy to use with lots of... See more

Service

Clients share positive opinions on service, highlighting great communication and fast delivery. Consumers... See more

Staff

Reviewers mention positive feedback about staff, highlighting how helpful and professional employees are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am building a large covered pergola and AI led me to the Glazing Shop. Unsure if i had ordered everything correctly I emailed them and had a great phone call with Lisa who advised me and checked... See more

Company replied

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. #9 of 38 best companies in Roofing Supply Shop
  2. #10 of 28 best companies in Conservatory Specialist
  3. #25 of 120 best companies in DIY Store
  4. #14 of 70 best companies in Garden building supplier
  5. #65 of 244 best companies in Home improvement shop
  6. #7 of 27 best companies in Insulation Materials Shop

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,251)

175 reviews in the last 12 months

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Rated 4 out of 5 stars

Good product but better communication needed

Ordering service was very easy. No problem with lead time either. Communication needs improvement. Once ordered and confirmation e-mail received it was down to me, the customer to follow up delivery date as only a window of a week commencing, was provided. Two delivery dates were promised and goods didn't arrive, again down to the customer to chase up. Better communication would make this company stand out.

24 November 2025
Unprompted review
The Glazing Shop logo

Reply from The Glazing Shop

My apologies Guy, we are usually very good at communicating as it very important to us that we offer a good service.

Rated 5 out of 5 stars

Brilliant

so easy to deal with, good price and very quick delivery.All in all 5*

8 December 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback and your order John

Rated 5 out of 5 stars

Thank you for your help and advice.

Thank you for your help and advice.

My order of eco-ease secondary glazing for a small window arrived early last week and I fitted it over the weekend.
Fitting was very easy.
It came very well protected and removing the protection took rather longer than the fitting.🙂

I fitted it to a small standard double glazed window next to a large standard double glazed window.

The night of the 17th here was very cold outside and there was condensation on the large window but none on your eco-ease secondary glazed window next to it.

The large widow will need eco-ease glazing of width 1168mm and height of 965mm so I;m going to have to plan how to handle and fit it.

16 November 2025
Unprompted review
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your review. I seem to havbe missed it. Glad the Ecoease did its job for you

Rated 5 out of 5 stars

Great Service and communication

place the order.. within the hour i got a call checking the order and confirming delivery times..

then got a call when item was made and ready to dispatch advising it would here the next .. and it was bright and early...

easy to fit and didn't need any alteration

14 October 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your review of our secondary glazing. Enjoy the warmer room!

Rated 5 out of 5 stars

Excellent replacement for 15 years old panels

Excellent cost. Timely delivery, delivery driver pleasant and very courteous. Units delivered Wednesday, happy to say new roof panels fitted today. Easy to swap over. Highly recommended

1 November 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank for your feedback Linda. We cut the panels to size to make fitting easier for you and it sounds like that happened. Enjoy your new roof

Rated 5 out of 5 stars

All very good.

Was a little apprehensive after reading some of the earlier reviews but everything went very well.
Got a call from the delivery driver half an hour before delivery, all correct and very well packaged.
Good quality products, very pleased with the service, delivery and products.

Thankyou....👍👍

29 October 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback Colin. I was surprised to hear you were apprehensive as our trustscore has been excellent for a long time. Glad you had the sort of experience we would expect.

Rated 5 out of 5 stars

Amazing secondary glazing transformation

I purchased secondary glazing for my sons apartment on the sea front , fitted with wooden sash windows that were very draughty it would blow a card over on windowsill and cold , I fitted this week very easily as all came ready to fit just clean frames pull off protective films and push on.
the same evening fitted they could wear thinner clothing in the living room while before had to wrap up , I’ve not experienced it yet but all I can do is say I would recommend the glazing shop to everyone who is going to purchase secondary glazing as feedback from my son
It’s really worth it

6 November 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you so much for your lovely review Paul. I am glad that your son is getting the benefits that our secondary glazing provides, Especially now the weather is getting colder.

Rated 5 out of 5 stars

Great company

Arrived exactly as promised, pleasant and helpful driver, product looks to be perfect for my requirements

24 October 2025
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback. Glad its perfect for you

Rated 5 out of 5 stars

Made my job so easy

Made my job so easy having panels cut to size I could just fit them straight in
Very helpful when I spoke to them on the phone,and delivery was on time
Would recommend

7 October 2025
The Glazing Shop logo

Reply from The Glazing Shop

Glad to help John, thank you for your order

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