Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later an... See more
Company replied
Really impressed with TGC, received my pre paid envelope within a day and when I posted off my Gold, they had received it, valued it and paid me within 24hours. Phoned with the valuation, took my deta... See more
Company replied
We sent a mixed bag of "gold" jewellery to them on 26 August and within a couple of days they contacted us to say that as some of it had no hallmark they were sending it to Head Office for checking.... See more
Company replied
Company details
Written by the company
We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 08009705988
- info@thegoldcompany.co.uk
- thegoldcompany.co.uk
4.4
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast and efficient service
Very fast and efficient service. Offered a good valuation and money transferred within minutes of acceptance
30 September 2025
Unprompted review
Reply from The Gold Company
Dear Margaret,
We’re delighted to hear that you found our service fast and efficient, and that you were happy with the valuation offered. Ensuring payments are made promptly once an offer is accepted is a key priority for us.
Thank you for choosing us and for taking the time to share your feedback.
Regards,
The Gold Company
Very easy and straightforward to…
Very easy and straightforward to receive the pack & send back. Professional on the phone. Financial side dealt with easily & professionally.
29 September 2025
Unprompted review
Reply from The Gold Company
Dear Kate,
We’re pleased to hear that you found the process easy and straightforward, from receiving the pack to sending your items back.
We hope you use our services again in the future.
Regards,
The Gold Company
Superb service
Sent in a few old rings that I no longer wanted , that I honestly thought might raise about £50 if I was lucky. Returned the pack yesterday late afternoon and at 14:00 today received a text stating over £172 would be in my bank account within 60 minutes. 20 minutes later the funds were there. Excellent service. Thank you
23 September 2025
Unprompted review
Reply from The Gold Company
Hi,
We’re so pleased to hear that the process exceeded your expectations and that you were happy with both the valuation and the speed of payment. Our aim is always to make the service simple, transparent, and fast, so it’s great to know everything from returning the pack to receiving funds went smoothly.
Regards,
The Gold Company
Great quick service
First time using this service and I couldn't be happier. Great quality service and quick payment too. Would highly recommend. Thank you
4 September 2025
Unprompted review
Reply from The Gold Company
Hi,
We’re delighted to hear that your first experience with us was such a positive one, and that you were happy with both the quality of our service and the speed of payment. Your recommendation means a great deal to us.
Regards,
The Gold Company
Great service, happy customers
We sent a mixed bag of "gold" jewellery to them on 26 August and within a couple of days they contacted us to say that as some of it had no hallmark they were sending it to Head Office for checking. A couple of days later they phoned to give an offer price for the jewellery, which we were very happy to accept and within a couple of hours the money was in our bank.
We were totally delighted with the service we received and hope to be able to use The Gold Company gain.
29 August 2025
Unprompted review
Reply from The Gold Company
Dear Tina,
Thank you so much for your kind words and for sharing your experience. We're really pleased to hear that you were happy with the service and the speed of the process.
Best wishes,
The Gold Company
Excellent service.
Excellent service.
There was a slight delay in responding to my text query about what I should include in the parcel but I posted it yesterday and had a phone call today with the valuation. The funds were in my bank account within a few minutes and it was more than I expected for what was old and broken jewellery and watches that were never used. Thoroughly recommend.
2 September 2025
Unprompted review
Reply from The Gold Company
Dear Trish,
Thank you for your lovely review! We're glad the process was smooth and that you were happy with the valuation. We appreciate your recommendation.
Best wishes,
The Gold Company
Good Experience
I had a few pieces to sell they sent me an insured envelope I sent it off and within 48 hrs I recieved an offer and it was paid within 24hrs so I had a really good experience .
27 August 2025
Unprompted review
Reply from The Gold Company
Dear Jeanette,
Thank you for sharing your experience. We're glad everything was fast and hassle-free — that's exactly what we aim for.
Best wishes,
The Gold Company
The team have been amazing to deal with…
The team have been amazing to deal with very fast on their response. Good valuation and fast payment would recommend to everyone I know.
27 August 2025
Unprompted review
Reply from The Gold Company
Dear Wayne,
Thank you for the great feedback. We're thrilled you were happy with the service, valuation, and speed. We really appreciate the recommendation!
Best wishes,
The Gold Company
Not the service as advertised
I contacted The Gold Company (TGC) after hearing an advert on the radio. Instructions and return envelope arrived the next day. I sent the items via the Post Office and received proof of return. TGC advise that they will contact you with a valuation, 24 hours after receiving your items. I have now waited a full week and heard nothing. I have phoned all of the numbers provided and also contacted the company the jewellery was signed for by. They have stated that I have to deal with TGC directly and that they will contact them to get in touch with me. Not a word from them. Not sure where to go from here, but, please, DO NOT TOUCH THIS COMPANY.
19 August 2025
Unprompted review
Reply from The Gold Company
Dear June,
Thank you for taking the time to share your experience. We're genuinely sorry for the delay and any frustration caused. Occasionally, delays in contacting customers can occur when the contact details provided are incorrect or incomplete, which can unfortunately affect how quickly we're able to get in contact. That said, we completely understand how concerning this must have felt. We're glad to see that this has now been resolved and that you received your payment within 60 minutes of accepting our offer. We do hope this has helped to turn your experience around. If there’s anything further we can do to assist or improve your experience, please don’t hesitate to reach out.
Best wishes,
The Gold Company
Waiting on item being returned
I sent my item off in the free requested gold pack. They said they cant give me an offer without giving a reason. Still waiting on item being returned, they give me no information of when my item would be returned, when I try to contact them there was no answer, and I tried a lot to get through to them. Csnt find an email to get in contact iether. I would like to no were my item is and why I haven't received it yet also why is there such a lack of communication? i dont recommend using this company, mainly because of the lack of communication, and basically impossible to get in touch with. I hope I here a response soon or my item returned by the end if the week or I will be taking things to the next stage!
14 August 2025
Unprompted review
Reply from The Gold Company
Dear Aaron,
Thank you for your feedback, and we're sorry to hear about your concerns. We would like to clarify that we were unable to provide a valuation for your item as it was found to be non-precious and made entirely of copper. This was communicated to you via text message on the same day we received your package. In line with our standard policy, your item was carefully packaged and dispatched back to you free of charge within our 5 working day timeframe. According to the tracking information, it was safely delivered to you last week. We’re sorry if there was any confusion or if you had difficulty reaching us. Our customer service team is available on 0800 970 5988, and you can also email us directly at info@thegoldcompany.co.uk- we’ll always be happy to assist.
Best wishes,
The Gold Company
Best company too sell your jewellery.
After sending my jewellery away in the prepaid envelope,I got a quick response by phone.I was also very pleased with the valuation for my jewellery which I accepted. And I am very happy with the company in full and will pass on info too friends and family so they can use if needed.
20 August 2025
Unprompted review
Reply from The Gold Company
Dear James,
Thank you for your kind words! We’re so pleased you were happy with the service and valuation. Your recommendation means a lot to us.
Best wishes,
The Gold Company
Very quick service
Very quick service and was amazed I got over £400 for my items!
19 August 2025
Unprompted review
Reply from The Gold Company
Dear Julie,
Thanks so much! We're glad you were happy with the fast service and thrilled the offer exceeded your expectations!
Best wishes,
The Gold Company
Unsure
Selling package came quickly but no response when I sent it back. Kept tracking number, contacted the company the day after it was delivered, 2 days after delivered and then 5 days after and never received a response.
Update: after leaving my original review, I was contacted by the company stating messages weren't getting through. I'm not sure I believe that, but after agreeing to the price they offered, the money was in my acct by the next day. Also did a selling pack through "Don't Sit On It" with no trouble, but they seem to be the same company(?), which just seems a bit dodgy. So ultimately a good result in my case, but I'm not sure I'd recommend them
29 July 2025
Unprompted review
Reply from The Gold Company
Dear Kristin,
Thank you for taking the time to update your review, we’re glad to hear that everything was resolved in the end and that you received your payment promptly after accepting the offer. We’re sorry for the initial communication issues and any frustration caused. Occasionally, technical issues or incorrect contact details can prevent messages from coming through properly, but we understand how this can come across and appreciate your patience while we got things sorted. We appreciate your feedback, both positive and constructive and we’ll continue to work on improving the experience for all our customers. If there's anything more we can do for you, feel free to reach out.
Best wishes,
The Gold Company
Tracking says items were received…
Tracking says they received my items Friday morning (01/08/25) i have not had any sort of update, and I cannot get hold of them to find out what is going on, i have tried calling, does not go through, i have sent texts and emails and still absolutely nothing, it is now tuesday 05/08/2025 and i have had no communication from them at all, which is making me really anxious.
1 August 2025
Unprompted review
Reply from The Gold Company
Dear Lissa,
Thank you for your review. We take situations like this very seriously, and we'd like to look into it for you as a priority. However, we’re currently unable to identify your case based on the details in your review alone. Could you please get in touch with us directly at 0800 970 5988 or by emailing info@thegoldcompany.co.uk with your name and any tracking reference or contact information you used when sending your items? We’ll investigate immediately to make sure everything is resolved quickly.
Best wishes,
The Gold Company
Initially is was a little concerned…
Initially is was a little concerned about the whole thing as i have never done anything like this before.
however my concerns were totally unfounded professional quick service. very impressed would highly recommend
12 May 2025
Unprompted review
Reply from The Gold Company
Dear Sharon,
Thank you for leaving us a 5 star review. We are so glad your concerns were resolved and that you found our services quick and professional. We look forward to assisting you in the future.
Kind Regards,
The Gold Company
So quick & easy
So quick & easy. Excellent communication & speedy payment.
10 May 2025
Unprompted review
Reply from The Gold Company
Dear Deb,
Thank you for taking your time to leave us a lovely review. We are so glad to hear you were pleased with our communication and speedy services.
We hope you come back to use our services again in the future.
Kind Regards,
The Gold Company
Efficient & friendly
I ordered my parcel, it arrived. I filled it with unwanted items & a few days later got a call. They made me an offer, explaining about certain items, which I accepted. The money was in my account within a matter of minutes.
They are quick, efficient, friendly & fair.
6 May 2025
Unprompted review
Reply from The Gold Company
Dear Lesley,
Thank you for your kind review. It is a pleasure to hear you found our services quick, fair and efficient and our staff friendly. This is everything we strive for.
Kind Regards,
The Gold Company.
Quick and professional…
The whole experience was very quick and professional, it was so easy to bag up the items and post them, within a few days I got a phone call to say it had been received and was being assessed, within an hour I was given an amount, which I was very pleased with and the money was sent straight into my account
6 May 2025
Unprompted review
Reply from The Gold Company
Dear Beverley,
We are so glad to hear you found our services quick, professional and that you were pleased with your evaluation. We are here to help if you need any assistance in the future.
Kind regards,
The Gold Company
Very easy service
Very easy, quick response and quick payment. Good communication
12 February 2025
Unprompted review
Reply from The Gold Company
Dear Dawn,
We are pleased to hear you had such a good experience with us. We strive to have the best level of communication and to pay our customers as fast as possible.
We hope you return in the future.
Many thanks,
The Gold Company
Great service
Fast and efficient service. Posted my broken, old jewelry that I don't wear, on a Friday. Monday morning received a very good offer which was in my bank in seconds. What a great service.
10 February 2025
Unprompted review
Reply from The Gold Company
Dear Jean,
Thank you for your kind review. We are glad to hear you found our services fast and efficient. This is everything we strive for.
We are here if you need any assistance in the future.
Kind Regards,
The Gold Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.