Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later an... See more
Company replied
Really impressed with TGC, received my pre paid envelope within a day and when I posted off my Gold, they had received it, valued it and paid me within 24hours. Phoned with the valuation, took my deta... See more
Company replied
We sent a mixed bag of "gold" jewellery to them on 26 August and within a couple of days they contacted us to say that as some of it had no hallmark they were sending it to Head Office for checking.... See more
Company replied
Company details
Written by the company
We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 08009705988
- info@thegoldcompany.co.uk
- thegoldcompany.co.uk
4.4
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy transaction
Very easy to do, and understand. Everything sent to you. No postage costs. Very courteous service, and pleased with t h my offer. Speedy payment too .
15 October 2024
Unprompted review
Reply from The Gold Company
Dear Sandy,
We are thrilled to hear you found our services quick and easy. Thank you for the lovely review.
Best wishes,
The Gold Company
Reply from The Gold Company
Dear Helen,
Thank you for the 5 star review. If there is anything we can help you with in the future, please get in touch.
Best wishes,
The Gold Company
Very easy and polite people
Very easy and polite people. Would definitely use again.
10 October 2024
Unprompted review
Still not recieved the money for the…
Still not recieved the money for the jewellery.
20 September 2024
Unprompted review
Reply from The Gold Company
Hi, we're sorry to hear that you have not received the payment for your jewellery. So that we can investigate this further and resolve this promptly, please contact us directly on 0800 464 182 or via our email info@thegoldcompany.co.uk. We would like to extend our sincerest apologies for any inconvenience caused by the delay in your payment.
Best wishes,
The Gold Company
Very slick and easy business
Very slick and easy business, they do exactly what their adverts say.Articles sent off and offered on in less than a week and once offer excepted money in my bank within the hour.
13 September 2024
Unprompted review
Great communication
Great communication. Easy transaction, money was in my account within a few hours
17 September 2024
Unprompted review
Great service
Great service, money straight to your account, will use it again in future
16 September 2024
Unprompted review
Fast quick and efficient service all…
Fast quick and efficient service all round
13 September 2024
Unprompted review
Very quick service
Very quick service, would use again if I find any more hidden away. All dealt with, within a day of me sending them.
30 August 2024
Unprompted review
Excellent service
Cannot praise this Company enough. Sent jewellery to them, got a phone call the following day and funds transferred immediately. No hassle whatsoever.
29 August 2024
Unprompted review
Gold jewellery
Fast service & very surprised by the good offer which was made
22 August 2024
Unprompted review
Fantastic experience!!
I mailed the return envelope around 10am Monday morning, got the offer at 1:46pm Tuesday and the money was in my account 50 minutes later. The Gold Company is professional, trustworthy and fast!! I will never use anyone else should I have anything to sell in the future. Fantastic job guys. Thank you very much.
20 August 2024
Unprompted review
Very prompt and efficient service
Very prompt and efficient service.
Friendly contact & good price paid.
Would use again
20 August 2024
Unprompted review
5* plus
5* plus. Sent old items lying about the house at 5pm and had a call confirming receipt and funds in my bank by 230pm next day! Fantastic service, great communication, customer service. Fantastic service and highly recommend
14 August 2024
Unprompted review
I have to say
I have to say , that was so simple and straightforward to do . Really brilliant service
7 August 2024
Unprompted review
Gold company are brilliant
Sent various items to the gold company and quickly received a response and valuation I was very happy with the friendly and professional manner I was dealt with and received the money the same day, highly recommended
7 August 2024
Unprompted review
Highly recommended.
I recently send some unwanted items to the Gold company. The process was so easy and straightforward. They sent me the prepaid envelope, and I posted my items on Friday, and had agreed my payment by Monday afternoon. I spoke to Ivan who explained the process and everything was complete in mins. Highly recommended. Five star service. Thank you.
5 August 2024
Unprompted review
Quick and easy process
Quick and easy process. I posted my gold on a Tuesday morning and was paid by Thursday afternoon. Very happy
23 July 2024
Unprompted review
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