The Gold Company Reviews 

317
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the service is exceptionally fast and professional, with payments transferred directly into bank accounts within minutes of accepting an offer. People also appreciate the convenient prepaid postal packs and the polite communication provided by the team throughout the entire transaction. However, some reviewers were not happy with the valuations, feeling that the initial cash offers were far too low compared to expected market values. A few other people also felt that negotiating prices was frustrating when receiving lower quotes than anticipated for their items. Some customers noted challenges when trying to resolve discrepancies regarding their item valuations.

What people talk about most

Service

Clients share positive opinions on service, highlighting fast and efficient communication as well as prompt... See more

Payment

Users describe positive interactions with payment, noting that funds are transferred promptly and... See more

Value for money

Customers had ambiguous experiences with value for money, revealing a sharp contrast in pricing feedback.... See more

Price

Reviewers highlight positive aspects of price, often expressing satisfaction with the quick offers received... See more

Response time

Consumers have mixed feelings regarding response times. Many people report extremely fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... See more

Company replied

Rated 5 out of 5 stars

They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later an... See more

Company replied

Rated 5 out of 5 stars

Really impressed with TGC, received my pre paid envelope within a day and when I posted off my Gold, they had received it, valued it and paid me within 24hours. Phoned with the valuation, took my deta... See more

Company replied

Rated 5 out of 5 stars

We sent a mixed bag of "gold" jewellery to them on 26 August and within a couple of days they contacted us to say that as some of it had no hallmark they were sending it to Head Office for checking.... See more

Company replied


Company details

  1. Gold and silver trading company

Written by the company

We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

317 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(317)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and quick

Very simple to get money for things that had just been taking up space and doing nothing for many years. Sent them in prepaid envelope and within a week or so got a phone call with cash offer which I accepted and money was in my bank account within minutes. Great service.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service. I received the bag quickly. Put my items in and sent from the post office ( free). I had a phone call within 3 working days and agreed the price. The money was in my bank within 10 minutes. Brilliant all round

14 June 2024
Unprompted review
Rated 2 out of 5 stars

Lost items

The gold Company made me a offer for my jewellery which was lower than I wanted so I asked them to send it back which wasn’t a problem until my package arrived minus 2 pairs of ear rings I contacted them and had a couple of txt messages from Evelina but she has stopped messaging and the tel number cuts off after 3 rings, I don’t think this is very good customer service

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Very prompt and easy service

Very prompt and easy service. I sent the items on Thursday and received a satisfactory offer by text on Friday morning. Within minutes (literally) of sending my bank details the money was in my account.

14 June 2024
Unprompted review
Rated 4 out of 5 stars

Great service easy to use and quick…

Great service easy to use and quick payment. Only issue is the percentage they take off actual value versus offer for their commission, mine was around 40%. That said it was so simple and avoids trying to do it yourself

3 June 2024
Unprompted review
Rated 5 out of 5 stars

The Gold Company are very good

The Gold Company are very good, I would recommend them. You just text them and they get in touch for yr name and address to send envelope to put yr items in and fill out a form. They even rang to say been a problem with post but envelope will be coming shortly. Just took my envelope with items in to the post office and they send and give u a receipt. When the Gold Company receive the items they text with amount they feel goods are worth. I would say very reasonably in their figures. I hve used the Gold Company on 2 occasions and feel was a great service.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault the gold company

From the companies point of view I couldn’t fault the service and updates, it was the pack that took longer then expected 2 1/2 weeks after requesting it but I was informed the delay was due to Royal Mail. Once I sent it off I had the offer the next day and it went in my bank the same day. Very satisfied with offer and the service the gold company provided

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Super service

Used donotsitonit and sent my items yesterday. Mix of gold and silver, received a text from Gold company today with an offer I was satisfied with and request for bank details. I nervously sent them and true to word money was in my account within an hour! I don't know anywhere else where service has been that swift. If I find any more items I will send them off.

21 May 2024
Unprompted review

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