The Gold Company Reviews 

317
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the service is exceptionally fast and professional, with payments transferred directly into bank accounts within minutes of accepting an offer. People also appreciate the convenient prepaid postal packs and the polite communication provided by the team throughout the entire transaction. However, some reviewers were not happy with the valuations, feeling that the initial cash offers were far too low compared to expected market values. A few other people also felt that negotiating prices was frustrating when receiving lower quotes than anticipated for their items. Some customers noted challenges when trying to resolve discrepancies regarding their item valuations.

What people talk about most

Service

Clients share positive opinions on service, highlighting fast and efficient communication as well as prompt... See more

Payment

Users describe positive interactions with payment, noting that funds are transferred promptly and... See more

Value for money

Customers had ambiguous experiences with value for money, revealing a sharp contrast in pricing feedback.... See more

Price

Reviewers highlight positive aspects of price, often expressing satisfaction with the quick offers received... See more

Response time

Consumers have mixed feelings regarding response times. Many people report extremely fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... See more

Company replied

Rated 5 out of 5 stars

They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later an... See more

Company replied

Rated 5 out of 5 stars

Really impressed with TGC, received my pre paid envelope within a day and when I posted off my Gold, they had received it, valued it and paid me within 24hours. Phoned with the valuation, took my deta... See more

Company replied

Rated 5 out of 5 stars

We sent a mixed bag of "gold" jewellery to them on 26 August and within a couple of days they contacted us to say that as some of it had no hallmark they were sending it to Head Office for checking.... See more

Company replied


Company details

  1. Gold and silver trading company

Written by the company

We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

317 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(317)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Very helpful and easy.
Got a good price for my items.
Very Organised system in place. The only thing is I would have liked to have had an itemised list of what my items were worth and I would’ve liked my non-valued items returned.

is like have had a itemised list of what my items were worth and which ones are not of any value

2 April 2024
Unprompted review
Rated 4 out of 5 stars

Service was as expected really

Service was as expected really, kept me informed and paid me same day, no idea whether it was the right value but I was happy with the outcome, I guess that’s the missing link for me as I had two old gold watches and could not properly work out the value as I’d not stripped right down, it would have been nice to know how value was derived

29 March 2024
Unprompted review
Rated 5 out of 5 stars

This is a company i really would…

This is a company i really would recommend, i sent them a single gold item on one day, and the very next they called me with an extremely generous offer for my item.

While on the phone they took my banking details and while still in the call they made a payment directly into my account.

That was one hell of a service, i would highly recommend and i am a genuine customer.

First class service and i would definitely use again

13 February 2024
Unprompted review
Rated 1 out of 5 stars

Poor communication

I contacted them twice and still have not received an envelope. The first time I had a text to say that the envelope was On my way its way, it never arrived.i called them on the telephone, left my details, was told that someone from HQ would call me and have heard nothing? 14/2/24 - Since then I received three packs which I returned. The initial price was upped when I said no and then they were returned. I was missing a pack which has now been found and will be returned also. I did not insert their form in the second pack and made a note in the first pack. Both were posted at the POST OFFICE at the same time and a Prof of Delivery was shown to Gold Text. It has taken quite a while to resolve it fully and I stand by my 1 start review as it became very onerous and not at all 'simple' as advertised

3 January 2024
Unprompted review
The Gold Company logo

Reply from The Gold Company

Dear Mr Shaw,

We're sorry for any disappointment you feel, however certain aspects here were beyond our control. Also were slightly confused, because you requested a pack from us on the 23rd of December, which we posted and received back from you on the 2nd of January and we paid you on the same day.
You’ve then called us on the 16th of January requesting another pack, which we posted on the 17th and you returned on the 24th January. You requested another pack on the 17th of January which we also posted to you on the following day. We make every effort, by paying for all post and collections, all valuations, and all insurance and at no expense to our customers.

When you returned your items to us, you failed to include the paperwork in one of the bags making it impossible for us to know who that bag of items was from. When you contacted us with your details, we resolved the problem for you and have concluded the situation as quickly as was possible. We made you a fair offer, which you were not willing to accept, so your package is currently being processed for a return.

If there is anything else were overlooking here or any other issues, please do get in touch as we're very unclear as to why this has resulted in a 1-star review.

Thanks, The Gold Company

Rated 5 out of 5 stars

Five star service,absolutely perfect!

I received the bag to put my jewellery in within a few days.I returned it on Monday,had an offer on tuesday afternoon ( which I accepted) and payment into my bank account later the same day.
What a brilliant service which does everything it says it will,and that doesn't happen much any more!
Would thoroughly recommend.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed - posted my gold yesterday , and received a very pleasant phone call today , with payment straight into my account - i definitely recommend !

20 October 2023
Unprompted review
Rated 5 out of 5 stars

An Allround Excellent Service!

Rather on impulse I requested an envelope which arrived very quickly. All postage paid and adequate for sending some jewellery which I had decided to sell. I received a valuation the very next day which I accepted and the money was in my account within minutes. I was very impressed from start to finish. Thank You

10 October 2023
Unprompted review
Rated 5 out of 5 stars

I heard an advert on radio got the…

I heard an advert on radio got the envelop through within 2 days but then sat on it for awhile worrying whether reliable or not. In the end went for it. My jewellery meant nothing to me and hadn’t seen light of day in years. Put it in the post yesterday and today I got a phone call and over £500 in the bank within minutes of hanging up the phone My bag was a mix of gold and silver and certainly didn’t expect that much

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Quick response on asking for envelope…

Quick response on asking for envelope after hearing advert on the radio. Delay with postal system but once arrived filled out the easy form and posted the items back. I received a text the following day with the offer which I accepted and the money was in the bank within an hour. Very happy with offer and received a thank you text from the Company for my custom.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

A fair and trusted company

I was sceptical about any gold company but I listened to their advert and decided to try them. I was sent a fully tracked envelope and sent my items in. I was called within 24 hours with remarkably fair offer and I was paid within an hour of accepting it. If you want to go somewhere to sell your jewellery that you no longer want then you would be hard pressed to find a better company. Many thanks.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Brilliant.. I heard the advert on the radio about gold and completed the online form.. I was sent sent a padded bag and a prepaid envelope.. packaged everything up and posted the following day.. the day after that I was then contacted by a member of the team to let me know how much my jewellery was worth and the money was in the bank before we had even finished on the phone … excellent service .. will definitely use again..

12 October 2023
Unprompted review

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