The Gold Company Reviews 

317
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the service is exceptionally fast and professional, with payments transferred directly into bank accounts within minutes of accepting an offer. People also appreciate the convenient prepaid postal packs and the polite communication provided by the team throughout the entire transaction. However, some reviewers were not happy with the valuations, feeling that the initial cash offers were far too low compared to expected market values. A few other people also felt that negotiating prices was frustrating when receiving lower quotes than anticipated for their items. Some customers noted challenges when trying to resolve discrepancies regarding their item valuations.

What people talk about most

Service

Clients share positive opinions on service, highlighting fast and efficient communication as well as prompt... See more

Payment

Users describe positive interactions with payment, noting that funds are transferred promptly and... See more

Value for money

Customers had ambiguous experiences with value for money, revealing a sharp contrast in pricing feedback.... See more

Price

Reviewers highlight positive aspects of price, often expressing satisfaction with the quick offers received... See more

Response time

Consumers have mixed feelings regarding response times. Many people report extremely fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... See more

Company replied

Rated 5 out of 5 stars

They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later an... See more

Company replied

Rated 5 out of 5 stars

Really impressed with TGC, received my pre paid envelope within a day and when I posted off my Gold, they had received it, valued it and paid me within 24hours. Phoned with the valuation, took my deta... See more

Company replied

Rated 5 out of 5 stars

We sent a mixed bag of "gold" jewellery to them on 26 August and within a couple of days they contacted us to say that as some of it had no hallmark they were sending it to Head Office for checking.... See more

Company replied


Company details

  1. Gold and silver trading company

Written by the company

We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

317 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(317)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

Plenty of communication throughout the process. Promot call once they received my items. Full explanation of items sent and value offered. As I was out when they contacted me they texted the valuation and I was able to provide banking info. Money was then immediately transferred.
Very quick simple and efficient.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service returned my jewellery in package provided by the gold company . Quick reply and quote for my old chains rings odd earring’s excepted quote money in my bank account same day .

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Wow..it was great

I didn't really know what to expect but I can say it was fantastic.
So easy to use.
I sent my package and the following day I received a phone call from a very pleasant professional man. I agreed the price quoted and the money was in my account within minutes. I also received a text confirming everything.

25 April 2024
Unprompted review
Rated 2 out of 5 stars

Below average offers

I feel personally this company take advantage of people with money problems.
I sent two rings to them I was expecting at least £150 I got offered £72. They do this to take advantage of a person needs the money like at the time I did. So I accepted an offer I wasn’t really happy with. I know they want to make a profit but I feel they know only people with no time or who need money come to them.

26 March 2024
Unprompted review
The Gold Company logo

Reply from The Gold Company

Hi Marco, we are sorry to hear that you were unhappy with the price offered for your items. We can only pay you for scrap precious metal value and not the retail value of the items. Your rings also contained stones, which as stated in our terms and conditions we are unable to attribute to the offer. We will however, always work hard on your behalf to try and get to a figure that the client is happy with, and you did not communicate your dissatisfaction at the time of sale. Our service is completely free and without obligation to sell. We pay all the postage costs to receive the items and to send them back if the offer is not accepted, so of course, it is in our interest to buy your items rather than send them back.
We wish you all the best, thanks, The Gold Company

Rated 5 out of 5 stars

Such great service from this company

Such great service from this company. The delivery of the envelope to post my items took a few days, but once that arrived everything went like clockwork. I took my envelope to the post office on Tuesday & Wednesday morning I received a phone call making me a great offer for my items. I accepted & the money was put straight into my account.
I couldn’t have hoped for a better service, thank you very much .

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick and simple

What a simple and quick process this was. Went online and ordered a free kit, got a text messages checking I had received it ok. I posted on the Monday evening and by Wednesday the money was in my bank as I was very happy with my offer. Thank you

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Very generous company!

Brilliant company! Very generous with there offer and money was in my bank before I got off the phone ! Very happy, fantastic swift service. Highly recommend 🌟🌟🌟🌟🌟

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Very straightforward and efficient…

Very straightforward and efficient process. Posted items via prepaid packaging. The very next day I received a text message with a value. Once accepted I provided my bank account and the money was transferred within 20-30 mins. Very happy with the service.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

1st class service…

I applied on-line to request the relevant packaging to send in unwanted jewellery. I received this within a couple of days. I followed easy instructions on what to do and subsequently posted my items free of charge. Within 24 hours I received a phone call with an offer which I accepted. The money was transferred into my bank account while I was still on the call. Because of the great service I received I decided to send 2 more items. The same again money was in my account the day after posting. Absolutely brilliant service.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Service was excellent

I saw The Gold Company adverised and thought I would send of old gold and silver jewellery I didn't wear anymore. They kept me informed through email when they had received my package and I got a phone call very quickly with an offer. I had only sent a small amount of jewellery and was surprised I got as much for it as I did. I accepted the offer and the man asked for my bank details over the phone, which I was very unsure about giving, he said he would text me what details he needed instead. Still a bit unsure I did send my details and the money was in my account with in a few hours. Service was excellent.

8 March 2024
Unprompted review

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