The Great Divide Reviews 108

Great thanks TGD32045

Took a risk after reading some reviews. Wrong item sent out, in a battered box, terrible customer service, returns portal doesn't work and you don't receive a refund for your p&p.
Do not purchase

Speedy dispatch and haven’t had any of the issues mentioned when dealing with customer service. They got back to my email within a day of sending it and were very receptive of my issue and willing to help where they could.

First order i placed was great. Second was problematic. I was sent the wrong item. Obviously not my fault but won't refund postage and had to pay to return the item. Then had to chase for a week and a half to get the refund. Emails ignored. They have no telephone number. So has left a sour taste. Got there eventually, but as it wasn't even my fault, should it be so hard?

Decent Store with a good range, very poor customer services though and just be aware that if you return an item they do not refund your initial postage (which they are required to do by law) sent two emails asking about this which they have ignored. Wont be using them again.

Shipping policy says "All orders are shipped within two business days." / "International orders arrive within 2-4 business days of completed order processing."

Lies. Big fat lies.

One week, and four emails without answer later, I'm still waiting for some explanation about my order. Customer service is non-existent. Now I'll have to contact my bank. The worst online shopping experience.

I should have read the reviews before.

DO NOT BUY FROM THE GREAT DIVIDE.

Good range of products, easy ordering process with quick delivery

Issue is customer service/returns

I received my order, which was way too big for me. I'd ordered a non boutique item, paid for tracked postage, and confirmed with Joe it has been sent with tracking. Over a week later, multiple emails and phone calls, still nothing at all. No confirmation the goods are received, refunds been processed etc.

The whole process would have been fine, provided I didn't need to return anything, so if you know exactly what you want, buying from TGD should be fine. I'd just be cautious where you need any kind of support

I have never purchased anything from this company but receive spam texts and emails on a monthly basis for over a year . Can only assume they bought my details from somewhere, but safe to say I’m not buying their products any time soon.

Bought two items in the online sale.

One looked more like a gimmicky print in person than in the photo.

Refused the return against UK policy for e-commerce shopping.

Like everyone else, I should have read the reviews.

No item received after more than 4 weeks, with no response to 2 emails and a direct message on the site. Will be disputing via bank. Avoid!

Great shop, one of the best about!!

One of my favour online retailers, love shopping here

Posted my item back. 4 weeks later no response..
I didn't have the tracking number as lost the receipt. Emailed and have been ignored now for a week...
Asked what next steps are? No response
Maybe they could look for the item in their returns section?
Returns seem to get lost a lot from what ive read.
Won't be buying from them again.
Lesson learned

Sent an order despite me cancelling

Limited response of where did you send the email

Matter now with Barclaycard for chargeback on item

A company which is selling fresh air products for big prices

One to avoid

Great customer service & excellent products. One of the best stores in the UK at the moment.

Ordered an item on 18th May. 2 weeks later no sign of it being shipped so contacted their customer service who said they would check but never got back to me. Followed up and not received any response since. Can’t trust this company

Rubbish customer service. Two emails on two separate days asking about sizing and no response. Obviously don’t need or want my business.

Great website, service was good will use again. Jakob was personally very helpful, great young man.

Jakob provided me with an excellent service. A lot of choice on products, quick delivery, would use again. Thankyou

Great product fit really well fast delivery would definitely buy again