The Handbag Restoration Company Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handbag restorations, noting that deeply worn, scuffed, or damaged leather items look completely brand new again. Consumers consistently highlight the professional and genuinely helpful staff who handle precious luxury goods with incredible care and meticulous attention to detail. However, some people mentioned that the pricing is entirely transparent and remarkably fair, perfectly complemented by fast communication and exceptionally quick turnaround times. Reviewers also deeply appreciate receiving regular updates and helpful progress photos throughout the entire repair process, making them feel completely confident.

What people talk about most

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the results.... See more

Quality

Customers consistently report positive experiences with quality, noting that items are restored to an... See more

Service

Clients share positive opinions on service, highlighting fantastic and professional experiences from start to... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and mastery of the... See more

Price

People report positive experiences with price, highlighting incredibly reasonable and competitive quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Requested a quote from Clare . Received a quick, detailed and honest quote, at a fair price. Quotes from another company were gougingly excessive. Didn't go ahead as the manufacturer provided a re... See more

Rated 5 out of 5 stars

THRC did a tricky replacement of a broken zip on my Mulberry handbag. Their quote was less than another company in London and they had a better rating on Trustpilot. First class job - Clare transferr... See more

Rated 5 out of 5 stars

My wife’s Chanel white handbag has been restored to look like new, all the scratches, scruffs and colour transfer from clothing have disappeared. Very happy with the service will highly recommend Clar... See more

Rated 5 out of 5 stars

Gucci Marmont Strap Extension Just received my bag back from Clare. Had the strap extended with a colour-matched piece of leather, work is first class with a speedy turnaround. No hesitation recomm... See more


Company details

  1. Handbags Shop

Written by the company

Providing a bespoke restoration service for luxury bags and leather goods. The Handbag Restoration Company specialises in repairing, restoring and rejuvenating luxury brands including Hermes, Chanel, Louis Vuitton and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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No recent history of asking for reviews

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4.9

All reviews

(167)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clare has done the most amazing job…

Clare has done the most amazing job with my beloved 30 year old Mulberry handbag. It looks incredible, all the marks removed, small holes repaired and a new zip fitted, reusing the original leather pull tag as I'd wanted. Pricing was really transparent and itemised, so it was easy to decide how much work you wanted completing. My bag came back beautifully packaged too. I'd thoroughly recommend using her service.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

First choice

Requested a quote from Clare .
Received a quick, detailed and honest quote, at a fair price.
Quotes from another company were gougingly excessive.
Didn't go ahead as the manufacturer provided a replacement strap.
But if I ever needed a handbag repair or renovation in the future, this company would be top of the list.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

From the quote to the refurbish, everything was easy and professional. I chose a DPD pick up which suited me.
Will def use again as my bag looks amazing and I thought a great price.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

vintage Louis Vuitton bag restored

I had a vintage Louis Vuitton bag which was in poor condition with dry rot in the leather. It was beautifully restored and now looks amazing. I’m so pleased and grateful for the care that was put into the restoration.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit nervous sending a well…

I was a bit nervous sending a well loved handbag in for a broken strap attachment but my whole experience was excellent— the bag was very quickly and expertly repaired and looks as good as new. Any queries were quickly answered.I am recommending the Handbag Restoration Company to my daughter and other people too.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Highly Recommend

I have a precious Mulberry purse that needed the closure studs repairing but would require the stitching unpicking. I contacted The Handbag Restoration Company and they gave me a swift quote after I sent them photos. All communication with them was quick and easy via email. After sending them my purse, it was repaired quickly and returned swiftly via DPD courier. I am thrilled and there service was so professional. This company offers a complete service for looking after expensive and precious leather products and I highly recommend them. Thank you to Clare and the Team at The Handbag Restoration Company ⭐⭐⭐⭐⭐

16 January 2026
Unprompted review
Rated 5 out of 5 stars

I was so pleased with the results of…

I was so pleased with the results of the gold replating on my vintage Chanel handbag. The whole process took 2 weeks which I did not expect. It was a bit nerve racking sending my bag from Bournemouth to Newcastle but everything was fine. My bag which is probably about 30 yrs old now looks brand new.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Another top notch restoration by Clare

Another top notch restoration by Clare.
When you think there’s no hope to restore your bag, a fairy god mother comes along!!
I will only entrust my high value bags for restoration with Clare. The care and passion in looking after my bag is seen in the results.
Many thanks again and until the next bag!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

High quality repairs and excellent customer service

I've used the services of The Handbag Restoration Company on two occasions over the past two years. On the first occasion, I had my Fendi and Mulberry bags professionally cleaned and restored due to signs of wear.

I've recently got in contact with Clare for a second repair after my ostrich leather bag was severely water-damaged during a flood. I was so relieved Clare said they could fix the damage, and as per the first time, I was so happy when they returned my bag back to me fully repaired and as good as new.

I highly recommend this company for their high quality repairs and great customer service.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

An outstanding service

An outstanding service. My battered and ink-stained Mulberry was returned earlier than expected looking like new. I cannot recommend Clare and the work she does enough. I am absolutely delighted.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Two bags returned to ‘new condition’

I sent two handbags. One needed a zip replacing and a stain on the lining to be removed. The second needed some cream leather to be restored. The service and communication were great and the handbags were returned in excellent condition. I have no hesitation in recommending this company.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

My wife’s Chanel white handbag has been…

My wife’s Chanel white handbag has been restored to look like new, all the scratches, scruffs and colour transfer from clothing have disappeared. Very happy with the service will highly recommend Clare at The Handbag Restoration Company. A fantastic job from start to finish.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend this company and will use again

I was delighted that Clare was able to repair and restore the lining in my bag so it looked as new. The service was quick ,communication was great and I felt the cost was very good value for the service provided. I would definitely recommend using this company and will be doing so again myself

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I sent a Prada and Dior bag to be restored. The results are fabulous! My Prada bag was in a terrible state, I’m ashamed to say, but Clare had performed a miracle! My Dior bag also looks like new. Wonderful communication throughout and all questions answered promptly and clearly. Highly recommend Clare and her company I truly didn’t think I would be out using my bag proudly the day after it arrived back. Thank you Clare

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Colour restoration

I am delighted with the restoration that Clare has completed to my very grubby and saggy cream Chloe bag. It looks like new. This is obviously a labour of love for Clare. Thank you so much!

1 October 2025
Unprompted review

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