Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multip... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pranash James dealt with my elderly mother's hearing test and hearing aid fitting in a very friendly, caring, attentive and efficient manner. It was first class treatment with a smile which made her f... See more
Company replied
The whole testing and fitting process was explained and carried out in a professional manner, in easily understood terms, with additional information given when necessary. After less than an hour I w... See more
Company replied
Had my hearing test in Fakenham. Really easy destination to get to, plenty of parking and really helpful staff. My audiologist was helpful and very informative. Showed me the app and fitted with heari... See more
Company replied
Company details
- #3 of 12 best companies in Hearing Aid Shop
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Inadequate
Feeling fobbed off by this company with some wholly inadequate hearing aids (non-digital - I've been wearing digital for 8 years), I made a new appointment, for 3.15 today (4 August). I was told not to be late. I answered a follow up text with a YES to the arrangement. On arriving at reception I was told that the appoiontment was at 5.00. Which it wasn't. No apology. This is a second-rate organisation that the NHS should not be employing.
4 August 2026
Unprompted review
Reply from The Hearing People
Hi Wynn, thank you for sharing your feedback. We’re really sorry this hasn't been the experience we aim to give.
We’d like to investigate what happened and put things right for you. If you’re happy to, please email us at feedback@thehearingpeople.co.uk or give us a call on 0345 163 0345 so we can help.
Joby visited us today we found he very…
Joby visited us today we found he very knowledgeable patient and helpful would recommend he to anyone
4 August 2026
Unprompted review
Reply from The Hearing People
Hi Darren, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby was very patient with my elderly…
Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multiple times throughout her resisting until the test was completed. He explained clearly to us how to fit the hearing aid and how to use it. He is very professional, caring and helpful. Thank you.
4 August 2026
Unprompted review
Reply from The Hearing People
Hi Evelyn, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very satisfied.
My appointment was on time and the audiologist understood exactly my problem. The hearing aid was replaced and reset perfectly. The service was very professional and polite. Thoroughly recommended.
4 August 2026
Reply from The Hearing People
Hi Neville, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby was a gentleman
Joby was a gentleman. He did a very good job, programming and testing for a new hearing aid. Now I can hear loud and clear. Thank you very much for your professionalism and good work.
Godspeed.
4 August 2026
Unprompted review
Reply from The Hearing People
Hi Joseph, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent very thorough throughout the…
Excellent very thorough throughout the whole process. Delighted with the outcome.
3 August 2026
Reply from The Hearing People
Hi John, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
An excellent experience
Pranash James dealt with my elderly mother's hearing test and hearing aid fitting in a very friendly, caring, attentive and efficient manner. It was first class treatment with a smile which made her feel relaxed and valued. Thank you.
3 August 2026
Unprompted review
Reply from The Hearing People
Hi Julia, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent
As always, excellent visit, Hari was very helpful and thorough.
3 August 2026
Unprompted review
Reply from The Hearing People
Hi Claire, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Well organised expert hearing service…
Well organised service in pleasant environment. Professional friendly staff with excellent expertise and very able to clearly explain the total process.
27 July 2026
Reply from The Hearing People
Hi Kevin, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The people who check your hearing aid…
The people who check your hearing aid are very helpfu.
24 July 2026
Reply from The Hearing People
Hi David, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The audiologist that supported my mum…
The audiologist that supported my mum was amazing.
Firstly, the case was not clear cut and my mum had been experiencing extreme pain in her ears for many months. The audiologist was patient and determined to try to help my mum and spent ample time with her.
Secondly, her knowledge was of a high level and managed to fix the issue and now we have more information as to how to continue to help my mum.
Honestly I could not have imagined that we would leave with such brilliant outcomes to my mum’s hearing issue.
Thank you 🙏🏾
30 July 2026
Unprompted review
Reply from The Hearing People
Hi Bindu, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Everything was clearly explained so…
Everything was clearly explained so could easily see where my hearing had declined.
Options with pro’s and con’s explained
23 July 2026
Reply from The Hearing People
Hi Shirene, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
My visit revealed how badly I needed…
My visit revealed how badly I needed hearing aids, the audiologist explained everything clearly, was very polite and we had a few laughs, fitted me with a pair of hearing aids and I left feeling much happier than when I arrived.
29 July 2026
Unprompted review
Reply from The Hearing People
Hi Brian, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent help and advice from a very…
Excellent help and advice from a very friendly personable audiologist
29 July 2026
Reply from The Hearing People
Hi Michael, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi Gilly, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
A very helpful audiologist at…
A very helpful audiologist at Clevedon, and now I've been sent a bag of new earpieces, wonderful!
23 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very good customer service
Very good customer service. Everyone was very helpful and guided me through the process from start to finish. Especially helping me the find the perfect frame.
21 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Great service
22 July 2026
Reply from The Hearing People
Hi Bryan, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The whole testing and fitting process…
The whole testing and fitting process was explained and carried out in a professional manner, in easily understood terms, with additional information given when necessary. After less than an hour I was able to walk out being able to hear the world as I hadn’t done for several months. I thoroughly recommend your service. (My wife will be pleased, no more repeating herself)
Thank you so much Mansoora.
29 July 2026
Reply from The Hearing People
Hi Robert, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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