The Holiday Fixer Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service and helpfulness, making the entire holiday planning process stress-free and enjoyable. Many people highlight the perfect holiday locations and accommodations chosen, which often exceed expectations and cater precisely to their preferences. Reviewers frequently mention the seamless booking process and the detailed itineraries provided, ensuring a smooth experience from start to finish. The personalized attention and excellent communication from the staff are also highly appreciated, with many customers expressing their intention to book again and recommend the company to others.

What people talk about most

Holidays

Reviewers express high satisfaction with their holidays, often highlighting the personalized service and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive. Many reviewers praise the perfect and amazing locations chosen,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service from... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied

Rated 5 out of 5 stars

Adry knew exactly what we wanted for our family holiday to Sri Lanka after one phone call! She absolutely nailed the whole experience and it really was the adventure we wanted with our 6 year old. The... See more

Company replied


Company details

  1. Travel agent

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

Thanks Michelle for sorting out my break

Michelle booked me a last minute break, and was brilliant at sorting out a hotel deal and keeping me informed throughout. It was great to be able to just talk to her about what I wanted and she arranged it all. I'll definitely be using her again to organise other breaks. Thank you.

20 July 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thanks so much for your lovely review Ash! So pleased to hear you enjoyed your trip and already looking forward to doing the same again next year - it’s in the diary!

Best wishes,
Michelle x.

Rated 5 out of 5 stars

Gemma has been amazing

Gemma has been amazing, she listened to exactly what we wanted and delivered a great service from beginning to end. There weren’t many questions as she her quote covered everything but the few questions we had she got straight back to us with solutions and highly recommend her. Would give more stars if possible.

8 July 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for this wonderful review! I'm delighted to hear that you had such a positive experience. It was my pleasure to listen to your needs and ensure everything was taken care of from start to finish. I always strive to provide clear and comprehensive information, so I’m glad my quote answered most of your questions.

Your recommendation means the world to me, and I’m truly grateful for your kind words. If there’s ever anything else you need, I’m here to help. Thanks again for your support!
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Exceptional Holiday Experience with Juliet The Holiday Fixer

I recently stayed at the Grecotel LUX Dama Dama, and it was an outstanding experience from start to finish, thanks to Juliet from The Holiday Fixer.

Juliet made the booking process incredibly smooth and hassle-free. She was very attentive to our preferences and needs, offering valuable recommendations and ensuring all details were taken care of. Her professionalism and friendly demeanor made us feel confident and well-supported.

Our holiday at Grecotel LUX Dama Dama was memorable and thoroughly enjoyable, largely due to Juliet's exceptional service and attention to detail. We felt pampered and well taken care of throughout our stay. I highly recommend both Grecotel LUX Dama Dama and Juliet The Holiday Fixer to anyone looking for a luxurious and stress-free holiday experience.

Thank you, Juliet, for organizing such a fantastic trip. We look forward to booking our next holiday with you!

Olivia Hazzard July 2024

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended service from Gemma - The Holiday Fixer

Just returned from an amazing family trip to Disneyland which we booked through Gemma. Our first trip abroad for some time and Gemma’s service and support throughout was first class, ensuring everything was taken care of and leaving us to simply enjoy the holiday. Thank you so much.

5 July 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you for your lovely review! I'm delighted to hear that you had an amazing family trip to Disneyland. It was a pleasure to assist with your travel plans and ensure everything was taken care of for your first trip abroad in a while. I'm so glad you could simply enjoy your holiday. Thank you for your kind words and trust. Looking forward to helping with your future adventures!

Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Fabulous to book your holiday in person…

Fabulous to book your holiday in person in the comfort of your own home. Laura is amazing, friendly, attentive and an all right super star...thank you Laura for everything we are both so grateful and it takes all the stress off me xx❤️

6 July 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your review Tracey! It was an absolute pleasure to work with you on such an important trip, I can't wait to hear about it xxx

Rated 5 out of 5 stars

Thank you Gemma - the holiday fixer!

We have just returned from an amazing girls trip to Bali! Gemma did a fantastic jobs helping us find hotels that filled the brief, sorted our flights and transfers and everything ran like clockwork. This totally took the stress out of planning and meant we could just pack and go! Highly recommend using Gemma, and also a childfree trip to Bali!

15 June 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Hi Lucy!
Thank you so much for your wonderful review! I'm thrilled to hear that you had an amazing girls' trip to Bali. It was my pleasure to help find the perfect hotels, flights, and transfers for your adventure. I'm glad everything ran smoothly and took the stress out of planning, allowing you to fully enjoy your vacation. Your recommendation means a lot to me. Cheers to many more childfree trips and unforgettable memories!

Thank you
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

We had a fantastic experience with The…

We had a fantastic experience with The Holiday Fixer. They took the time to understand our preferences and tailored the perfect itinerary for us. The entire was stress-free. Can't wait to book our next holiday with them!

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Charlotte did a great job in finding me…

Charlotte did a great job in finding me a wonderful villa holiday on a Greek island , sorting out the flights, villa booking and car rental within my specified budget. Good flight times, lovely villa and beautiful little island (Skiathos) with pretty beaches and lively night life. Came back fully refreshed! I would highly recommend Charlotte and will plan to use her services again in the future!

17 June 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you for your lovely review Nyree. I am glad you had such a lovely holiday :)

It was a pleasure and I look forward to planning your next trip in the future!

Best wishes
Charlotte

Rated 5 out of 5 stars

Above and beyond!

Becky's instincts on what would suit our family needs were spot on - the first package holiday she found was the one we went with, but just to be sure she did lots of research of other places and options just so we could make our own judgement (I'm terrible with decisions!). It helped us massively. She was so fast too and took the hassle out of everything for us. We are already asking Becky to help us with our next, bigger family holiday to the Caribbean as we know she'll find us the best deal. Thank you so much for helping arrange our amazing holiday.

29 May 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for sharing your experience and for your lovely words, can’t wait to assist with your next trip!

Rated 5 out of 5 stars

Fabolous Holiday Fixer Becky

We have booked many holidays through Becky the holiday fixer. She has always taken into account our holiday must have requests such as reasonable flight times, location of resort close to arrival airport, a room that has sun in the morning and value for money. We have never been disappointed as Becky has found us everything we have asked for. I would highly recommend Becky to everyone. We cannot wait until November when we will be on our way to Fuerteventura thanks to our excellent holiday fixer Becky

7 March 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you for the lovely words and taking your time to leave us a 5 star review! Really appreciate your business and look forward to assisting you with the next trip.

Rated 5 out of 5 stars

Charlotte the holiday fixer- highly recommended!

Charlotte was extremely helpful in searching and identifying places that suited our needs. We ended up in a lovely hotel in Tenerife which was perfect! Charlotte spoke to the hotel prior to our visit and ensured the room we had was on the top floor reducing any noise which was a nice touch. Would highly recommend Charlotte she was excellent!!

24 May 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Hi Paul,

Thankyou so much for the lovely review. Glad to hear you and the family had such a good time. I bet you had a bit more sunshine than we did here!

Kind regards
Charlotte

Rated 5 out of 5 stars

5* review ✨✨✨✨✨

5* review ✨✨✨✨✨

Anita, organised a 5* luxury 5 day break for myself & my sister in January 2024!
We were craving a luxury all inclusive deal in the Gulf, to start the New Year.

Anita’s service was warm, friendly, professional & she went way beyond with all the finer details.

From organising and negotiating a great package, resort, private transfers to check ins, we felt totally at ease & pampered even before the holiday started.

The resort was incredible, food was just Divine & their customer service was a stellar middle eastern hospitality.

We can’t thank Anita enough for making our break so memorable & executing a brilliant break in Bahrain.

Heartfelt thanks 🙏🏽

10 January 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you Mitty for such a lovely review , it was my absolute pleasure . I look forward to organising your next trip !

Rated 5 out of 5 stars

Amazing, friendly service provided by Josie…

Josie was amazing when helping me book my holiday. She found the best hotel and location with all the information I had provided. No question was too much and Josie replied quickly with everything I needed to know. Josie also advised me of trips in the area and she would also book them if I wanted to go. Amazing service that took the stress out of planning a holiday. Josie even checked in on us during our holiday to make sure everything was ok. Our holiday was just what we asked for and I will be using Josie again for our next holiday in August. Great service!

22 April 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your lovely review, Tracie! I'm so glad you had a fab holiday and that I could help. - Josie x

Rated 5 out of 5 stars

We had a fantastic experience

We had a fantastic experience, we have now booked two holidays with Gemma, with a third booked for 2025. Yes I could do it myself but Gemma takes away all that worry and stress, Gemma goes that extra mile which we truly appreciate. Even emailing hotels for us requesting ground floor or to be more central, Organising the special assistance.

24 May 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Hi Dawn,
Thank you so much for your kind words! It has been a pleasure helping you plan your holidays, and I'm thrilled you're already looking forward to your next trip in 2025. Taking away the stress and ensuring every detail is perfect is what I aim for. I'm glad the extra touches, like arranging special requests and assistance, made a difference. Looking forward to looking after you all again in 2025!
Gemma Your Holiday Fixer.

Rated 5 out of 5 stars

The Best of The Best

Becky@theholidayfixer - the only person we will ever book our holidays through from now on! Becky has given us exeptional levels of customer service that you just wouldn't get from other travel agents. She is consistently on the look out for you, from getting the best deals to making sure you have everything before your trip, checking in whilst you are on holiday and making sure you're home safe. An utter legend and you now have us as clients for life. Thanks so much for everything so far, and for everything still to come!

15 May 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you for taking the time to provide such lovely and thoughtful feedback, your review is greatly appreciated! Delighted to hear you have enjoyed your travels so far and am looking forward to planning your next trip in the very near future. Thanks again, Becky x

Rated 5 out of 5 stars

Above and beyond!

Wow! Such an amazing and easy way to book a dream holiday! Jo Curtis was exceptional and kept me updated through every step of the booking. She went above and beyond and took all the stress out of what hotel, what location etc! I would highly recommend her to all my friends and family and can’t thank her enough for getting us the best hotel within our budget that met all the needs of my family. My daughter loved the kids club and entertainment. The hotel was fabulous! Thank you so much to Jo The Holiday fixer. We have so many happy memories and it’s all down to you.
Annabelle x

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for more!

We have just booked our honeymoon to Dubai then on to Mauritius. Laura jas been exceptional!
We asked laura for help as couldn't agree on New York or a cruise. We now have something we are both so excited about and feel we are getting the best of both worlds and the honeymoon of a lifetime.
I would reccomend Laura/The Holiday Fixer to anyone... in fact, we already have.

17 May 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for an amazing review Sarah! I absolutely loved putting together your honeymoon. I can't wait to hear all about it and your upcoming wedding xx

Rated 5 out of 5 stars

Highly recommend this service

Highly recommend this service. Adry was fabulous and the place she found us was the perfect fit for what we were after. Great, clear timely information sharing too.

12 April 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your kind words Helen. I'm delighted that I was able to find the perfect spot for you and your family. Timely and clear information is key for me so I'm glad it contributed to a smooth experience.

Thank you again for your recommendation, and whenever you're ready for your next adventure, I'll be here to help!

Warm wishes,
Adry

Rated 5 out of 5 stars

Holiday of a Lifetime

Carrie had already been recommended so we had no
hesitation in contacting her to arrange our holiday of a lifetime to New Zealand. From the start she made the planning process very easy and came up with ideas to make the holiday even more special by suggesting breaking up the long journey with a short holiday in Bali on the way to New Zealand and on the return journey a 2 day break in Sydney and a further 2 days in Singapore. She worked very hard to make sure our very hectic holiday was right for us which involved 6 flights altogether and she even checked us in on each flight which really helped. We can't thank her enough for helping to make our holiday so special and we recommend her to everyone. Thank you again Carrie.

16 February 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you Eleanor for taking the time to write a review. It was my absolute pleasure helping you plan this once in a lifetime trip. I really appreciate that you gave me the opportunity to help. I’m so pleased that you both had a wonderful time and I’m overjoyed that you enjoyed my service-enough to recommend me to others. I do hope you’ll come back to me for your future travels. Warmest Wishes, Carrie The Holiday Fixer xx

Rated 5 out of 5 stars

great holiday sourced for us by…

great holiday sourced for us by Charlotte Clark to Budva, Montenegro. She listened to what we were looking for and talked through all the options with no pressure to book. Would definitely book via Charlotte again.

4 April 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your lovely review. I’m glad you had such a great holiday and it was an absolute pleasure assisting you with the planning process.
Best wishes,
Charlotte

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