The Holiday Fixer Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service and helpfulness, making the entire holiday planning process stress-free and enjoyable. Many people highlight the perfect holiday locations and accommodations chosen, which often exceed expectations and cater precisely to their preferences. Reviewers frequently mention the seamless booking process and the detailed itineraries provided, ensuring a smooth experience from start to finish. The personalized attention and excellent communication from the staff are also highly appreciated, with many customers expressing their intention to book again and recommend the company to others.

What people talk about most

Holidays

Reviewers express high satisfaction with their holidays, often highlighting the personalized service and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive. Many reviewers praise the perfect and amazing locations chosen,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service from... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied

Rated 5 out of 5 stars

Adry knew exactly what we wanted for our family holiday to Sri Lanka after one phone call! She absolutely nailed the whole experience and it really was the adventure we wanted with our 6 year old. The... See more

Company replied


Company details

  1. Travel agent

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

A Fab 5 night break to remember!

Just came back from a short 5 night break with my wife. It was simply Fab!! ....and all thanks to Adry Capodanno, the Holiday Fixer! Thoroughly professional in every word.! ..she took on all the stress of finding, arranging & booking the right holiday... from flights to resort accommodation & airport transfers....and was always eager to answer any questions.

15 April 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your lovely review, I am so pleased that you both had a great time and that I was able to make the process of organizing your holiday easy and stress-free. I look forward to helping again in the future. All the best, Adry

Rated 5 out of 5 stars

Just had my holiday confirmed by Rachel Struel …

Just had my holiday confirmed by Rachel Struel the holiday fixer. Rachel was incredibly professional during the whole process. I can’t believe how easy it was, having given her my wish list she absolutely came up trumps. Highly recommend Rachel and will be asking her to organise my next trip.

4 April 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your kind words Theresa. It was a pleasure to find the perfect river cruise for you and your friends. I hope you have a fantastic time and I can't wait to hear all about it. Please pass my details on to your friends when they are looking for their next holidays and I would be delighted to assist them. And I look forward to planning your next holiday soon. Thanks again, Rachel

Rated 5 out of 5 stars

Helpful, friendly and speedy response

Pri helped us book a holiday to Tenerife recently. We had a few requirements before we travelled that Pri was able to assist with. This was all done very quickly and we travelled with no outstanding issues. When we checked into our room we were met with a lovely note from Pri and a bottle of wine which was a lovely touch.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

My Partner and I were looking for a…

My Partner and I were looking for a LGBT friendly country for a winter sun Holiday and Britt organize a 3 day stop over in Bangkok and then 7 days in Krabi Thailand.
It was the easiest experience we had on arranging a holiday and was definitely one of our best ever holidays together in 17 years. Thank you to Britt and the Holiday fixer team.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Joanne was excellent from start to…

Joanne was excellent from start to finish and made our holiday so easy and straight forward. From booking the hotel we wanted, to payments, reminders, updates to changes of flight times, checking us in and printing off our boarding passes. As a complete novice this made planning for our holiday so much easier and stress free. Thank you Jo, for a wonderful holiday, we will definitely be using your services again.

4 April 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you Claire for your kind review. I'm so pleased you enjoyed your trip and thank you for letting me find your next holiday for you.

Rated 5 out of 5 stars

We appreciate your dedication and…

We appreciate your dedication and personalised service throughout the planning process and during our trip. Your attention to detail truly made a difference in our overall experience.

Thank you Gemma±

6 April 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your kind words! It was an absolute pleasure assisting you with the planning process and ensuring that every aspect of your trip was personalised to your preferences. I'm delighted to hear that my attention to detail contributed to making your experience memorable. Your satisfaction is my top priority, and I'm thrilled that I could be a part of creating a fantastic travel experience for you. If you ever need assistance with future travels or have any questions, please don't hesitate to reach out. Thank you - Gemma Your Holiday Fixer!

Rated 5 out of 5 stars

Lovely 10 year anniversary trip

Priyanka organised a 10 year anniversary trip to Cape Town for my wife and I, and was brilliant. She was responsive and very helpful with our queries, and we had a fantastic time. Would recommend!

11 February 2024
Unprompted review
Rated 5 out of 5 stars

Helpful friendly service

Priyanka was really helpful in suggesting a great range of options for our family holiday to Gran Canaria. She ensured we found the best value flights and she understood our requirements for a family friendly hotel, which really hit the mark.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Relaxing

Booking with Andrea was a real pleasure. We have never used an agent before, always going with own planning and finding as was never fully sure we would be on the same wavelength. Andrea totally listened to what we wanted from a holiday and gave us lots of options to choose from. Once decided she sorted everything out, printed everything off and kept checking in. I felt confident we had the right holiday for us. Would definitely recommend for anyone thinking they might need a hand in finding the right place for them.

20 March 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your kind words Belinda. It was an absolute pleasure to find the perfect holiday for you both. I loved digging into all the areas that would be of interest to you, but also gave you the relaxation that you needed. I look forward to the next challenge.
Kind Regards, Andrea Your Holiday Fixer.

Rated 5 out of 5 stars

We had the most wonderful trip of a…

We had the most wonderful trip of a lifetime. Carrie was absolutely brilliant. She worked so hard to perfect our multi centre trip, including expectations, wish list and budget. While we were away she checked in with us to ensure all was well and even checked in our flights as a standard service. I would 100% use Carrie again and recommend her to everyone. She cared for our trip as though it was her own. It’s rare to have someone who places such wonderful customer service into their job. Thank you Carrie.

21 March 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your kind words Hannah. I absolutely do care and I’m pleased that this is evident in my actions. My main aim is to provide the best customer service, which is great to see that I’m achieving this. I’m beyond delighted that you all had the very best time in Florida and New York. It’s great to be part of creating long lasting memories that my clients can treasure for a lifetime. Please do recommend my services to family and friends. I hope to welcome you back for your next family adventure very soon.

Warmest Wishes,

Carrie The Holiday Fixer xx

Rated 5 out of 5 stars

Stress free and a perfect service! - Josie

What a wonderful way to travel! Josie provided an amazing service, with plenty of options that were exactly what we were looking for. She made the experience of booking a holiday stress free and at an amazing price too! Couldn’t recommend Josie and this service enough, will definitely be back again :) x

31 March 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you for your lovely review, Holly! I'm so glad I could find you your holiday, and I can't wait to hear about it! - Josie x

Rated 5 out of 5 stars

Maderia …

I was a last minute holiday .Andrea organised very quickly . Found a fabulous hotel with a sea view .she was fantastic she was so helpful going above and beyond . Helping me boarding passes as my tech knowledge not to good . Thank you had a fab time. I can highly recommend her and will be using her again thank you

16 February 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your kind words and I'm so pleased that you had an amazing time. I look forward to booking your next trip.

Rated 5 out of 5 stars

An incredible holiday ✈️

Thank you very much to Andrea, I gave her a challenge as it was her first holiday she was booking, but she didn’t disappoint. She found us an amazing holiday, with sea view, all inclusive. Exactly what we needed. I will definitely be using Andrea again. A big fat thank you 🙏

19 March 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for taking the time to review your experience with myself and your kind word. It was a pleasure to book a dream holiday for you and your husband. I'm so pleased you both had a wonderful time making special memories to last a life time. I can't wait to book your next vacation.
Again Thank You.
Andrea Your Holiday Fixer x

Rated 5 out of 5 stars

Exceptional Service and Amazing Ski Trip

I’d like to thank Joanna for organising an amazing ski trip for me and my family. She provided us with lots of different options and we finally selected the hotel in Saalbach-Hinteglemm in Austria.

Joanna is super proactive and really makes an effort to understand our needs and provides lots of different options. The whole experience was seamless and Exceptional.

We will most definitely be using The Holiday Fixer again for future trips!

18 February 2024
Unprompted review
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Reply from The Holiday Fixer

Sat, Marina and Elisabella... thanks so much for your very kind review. It was a pleasure working with you and helping you to find the perfect place to Ski.. and I'm so glad you had an Amazing time in Saalbach-Hinterglemm. I am just wating on prices and will have you booked again for February 2025...⛷️⛷️⛷️Thanks again Joanna

Rated 5 out of 5 stars

Stress free holiday planning? Look no further.

Gemma took our brief for our first family trip to Paris and ran with it. We wanted a mini break so that we could introduce our children to the city.

Gemma suggested a great hotel in a brilliant location, close to transport links and family friendly accommodation, organised transport that suited our timetable and meant the children weren't too tired. She suggested various itineraries and sent us articles on things to see and do - particularly useful when visiting in February!

I cant recommend Gemma highly enough. Want a stress free holiday - look no further.

11 February 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Dear Mrs Lee,

Thank you so much for taking the time to share your experience and for your incredibly kind words. It brings me such joy to hear that your holiday was stress-free and enjoyable for the whole family. Creating memorable experiences is what I strive for with every trip I plan, and knowing that I could contribute to your family's adventure means the world to me.
Thank you so much again!
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Amazing professional and personalised service

100% recommend Carrie to everyone. We hadn't been on holiday since before covid, so this was our first time trying to find a family holiday suitable for 2 young children. We tried looking ourselves and became stuck on where the location as well as hotel.
After reaching out to Carrie, she asked what our musts were, what we thought we wanted, anything which was a deal breaker, and our budget to then come back with 3 options. The options were provided in a very professional and clear layout and Carrie isn't at all pushy.
We went forward with one of the options (we've just come back and it really hit the spot!), and Carrie was so helpful through the booking/payment and providing more information when it was required.
A fantastic service that we will absolutely be using again. Carrie takes the effort and stress out of finding a holiday, and provides so much more than just finding and booking the holiday. I was close to giving up on finding a holiday, so am so glad I found Carrie!

10 February 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for all your feedback and your lovely review. I'm beyond pleased that I was able to help you and your family find the right holiday and something you can look back on with fond memories. I aim to offer excellent customer service along the way and make the planning, booking and admin side of things as seamless as possible. Thank you so much for your booking and I look forward to welcoming you back for your next family adventure.

Warmest Wishes,

Carrie The Holiday Fixer xx

Rated 5 out of 5 stars

Joanna was so helpful

I would like to recommend Joanna who helped us with a multi destination holiday to the Maldives, Australia, and Dubai. She took all the stress and worry away, with her knowledge, advice and arranging everything. There was never any worry as I knew Joanna was always contactable. A big thank you for a wonderful holiday.

31 January 2024
Unprompted review
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Reply from The Holiday Fixer

Hey Sandra and Dave, thank you so much for leaving me such a lovely review. It was a pleasure getting to know both of you and what your requirements were. I hope your time in Australia with your Son was super special and you got to see all the fabulous sights, and Maldives and Dubai were all you expected. What an unforgettable trip..
Please feel free to contact me if you need help with any future plans.
Regards
Joanna

Rated 5 out of 5 stars

The best experience!

Britt organised our honeymoon to the Maldives and just recently a trip to South Africa & safari. I couldn’t recommend her enough, she has so much knowledge and experience to give amazing advice on destinations and where and when to book. The whole process is made simple and easy as she takes all of the stress and admin out of organising a holiday. All we did was tell her what we wanted and she did the rest! Speak to you soon for our next holiday Britt!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

If you are looking to book a holiday, I can highly recommend Josie - The Holiday Fixer. Whether it's 2024 or even next year (we've just booked with Josie for 2025!) Providing a great customer service, Josie went out of her way to make sure our holiday was totally tailored to our requirements and budget.

17 January 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for your lovely review. I am so pleased you were happy with my service and I can't wait to hear about your holiday (next year!)
Josie xx

Rated 5 out of 5 stars

Laura made everything so easy!

Laura was amazing when it came to booking our holiday.
We discussed with Laura where we wanted to go on holiday and the type of hotel we were looking for. Laura listened and organised everything, making the experience smooth and easy!
We are really looking forward to our holiday …thank you Laura x

6 January 2024
Unprompted review
The Holiday Fixer logo

Reply from The Holiday Fixer

Thank you so much for leaving this review Sue! I'm so glad you are happy! Look forward to hearing all about this trip xx

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