The Holiday Fixer Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service and helpfulness, making the entire holiday planning process stress-free and enjoyable. Many people highlight the perfect holiday locations and accommodations chosen, which often exceed expectations and cater precisely to their preferences. Reviewers frequently mention the seamless booking process and the detailed itineraries provided, ensuring a smooth experience from start to finish. The personalized attention and excellent communication from the staff are also highly appreciated, with many customers expressing their intention to book again and recommend the company to others.

What people talk about most

Holidays

Reviewers express high satisfaction with their holidays, often highlighting the personalized service and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive. Many reviewers praise the perfect and amazing locations chosen,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service from... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied

Rated 5 out of 5 stars

Adry knew exactly what we wanted for our family holiday to Sri Lanka after one phone call! She absolutely nailed the whole experience and it really was the adventure we wanted with our 6 year old. The... See more

Company replied


Company details

  1. Travel agent

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

I can not recommend Laura fisher…

I can not recommend Laura fisher enough. I told her where I wanted to go and what price range we had in mind. She came to our house did all her homework before she came. Got us the best hotel and a complimentary pass to another hotel booked our seats on plane really pleased got us best deal didn’t have to think of nothing she did everything for us very professional new exactly what we wanted can’t recommend Laura enough and she got us lovely gift through post truly amazing thanks so much Laura can’t wait to be next holiday with you x😘

7 January 2024
Unprompted review
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Reply from The Holiday Fixer

It was an absolute pleasure Marcia! I really can't wait to hear about your trip, I hope you have the best time! Thank you so much for trusting me with this holiday, Laura The Holiday Fixer xx

Rated 5 out of 5 stars

Gemma did the best job ☀️

Gemma did the best job at finding us the PERFECT family holiday! Everything was brilliant, from the organisation of flights, hotel selection, which suited us with a young family. From night flights with extra leg room and bed for the baby, to a lovely family hotel with so much for us as a family, but didn't feel busy, and the hotel staff were all great with the kids!
we didn't even need to leave the resort if we didn't want to!
Thank you for the bottle of wine on arrival and booking up any requests we had, I had a lovely 30th birthday dinner on the beach!

Looking forward to booking the next one! ☀️

1 January 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much Rosie, for taking the time to share your wonderful feedback about your recent family holiday, and I’m thrilled to hear that you all had a magical holiday that exceeded your expectations!
Helping you make the most of your time with your family is my number 1 goal, and I am just so pleased you all had this.
I can't wait to assist you in planning your next adventure! And helping curate another unforgettable experience for you and your family. If there's anything specific you have in mind for your next holiday, please feel free to share, and I’ll be more than happy to make it happen.
Once again, thank you for choosing to book with me.
Gemma Your Holiday Fixer x

Rated 5 out of 5 stars

Magical Lapland Trip

I can't recommend Carrie enough. She takes time to listen to what exactly you want from your holiday and then goes out of her way to find you your perfect holiday. She is always on hand to answer any questions. We have just come back from a magical trip to Lapland. We had an amazing holiday. Before speaking to Carrie I was finding the whole experience quite overwhelming trying to find the perfect trip. After getting in contact with Carrie she made the whole process so much easier and we ended out with the perfect trip. Thank you Carrie we will definitely be using you again.

10 December 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your lovely review Natalie. I'm so pleased that you had a magical Lapland trip and your booking experience was a positive one. Lapland trips can be very overwhelming with many options, I'm so glad I was able to help. I look forward to booking your next family holiday.

Warmest Wishes,

Carrie The Holiday Fixer xx

Rated 5 out of 5 stars

Carrie the holiday fixer

We recently used Carrie for our trip to Disneyland Paris with friends and she made life so easy for us, all we did was give her the dates we wanted to go and she took care of everything. The price was also better than we was finding too. We all had a great time. Carrie was so helpful nothing seemed too much trouble we will definitely use her again. Thanks Carrie 😊. The Harvey's

29 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you for your feedback and lovely review. That’s great to know I was competitive on price. I thoroughly enjoyed assisting you plan Disneyland Paris. The photos are fantastic, thank you for sharing. I look forward to speaking to you soon to plan your next family adventure.

Warmest Wishes,

Carrie The Holiday Fixer. Xx

Rated 5 out of 5 stars

I Highly recommend Joanna ‘The Holiday…

I Highly recommend Joanna ‘The Holiday Fixer’!!! Booked everything we needed from start to finish for a stunning 5* holiday in Sardinia, September 2023.
Will be booking our next trip for 2024 with Joanna for sure!

12 September 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you Jayne for your lovely review.. so glad you loved Sardinia, its a place that is now definitely on my bucket list! It was a pleasure helping you, and as you know, I'm always here to help you and your lovely family with your next trip.. wherever that may be?
Thanks so much.. Joanna x

Rated 5 out of 5 stars

Gemma was once again amazing

Gemma was once again amazing. Catering for a large group with different ideals she put together our perfect package of fun and luxury that matched our budget in Ibiza. Every detail catered for and Gemma checked in with us every step of the way to make sure things were on track and to see if she could be of any assistance. It all went like clockwork and was everything g we hoped. Was so reassuring to know Gemma was there whenever we may have needed. Will definitely avail of her services again.

22 September 2023
Unprompted review
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Reply from The Holiday Fixer

Dear Becky,
It was my absolute pleasure helping you all find something for your fab girls trip away. Im thrilled you all had such a great time.
I will very much look forward to hearing from you in the future.
Thanks so much
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

5 star service

Carrie made every aspect of the booking process easy and the trip was fantastic. Thanks for all your help and will certainly be using this company again in the future.

29 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you Paul, for the very kind review. I'm pleased to hear that you had a fantastic trip. I very much look forward to being at service for your next holiday.

Warmest Wishes,
Carrie The Holiday Fixer
Luxury Travel Planner

Rated 5 out of 5 stars

Thoughtful and efficient service

Charlotte saved me a great deal of time and worry as she took on all of my requests with patience and efficiency. She found great accommodation and sorted out the complex train travel through France and Spain, so that I can look forward to the holiday with peace of mind.
Thank you Charlotte 😊

15 November 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your kind review Rosalind and entrusting me with your holiday. I look forward to hearing all about your overland adventure when you return!
Kind regards
Charlotte

Rated 5 out of 5 stars

Joanne provided impeccable customer service and made it very stress free …

Joanne provided excellent customer service down to every detail. Very friendly , nothing was too much trouble. I would recommend her to anyone and definitely be using Joanne the holiday fixer again .

24 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you for your review. It was a pleasure to arrange your family holiday and so glad you had a great time. Best Wishes Jo

Rated 5 out of 5 stars

Holiday in Marrakech

Gemma organised my latest holiday with 3 friends.
We had no issues at all and hassle free. Flights, check in, transfers ,quality of resort.
All information was well advised and we got exactly what we wanted from our holiday.
I would use Gemma again for sure as totally stress free.

Sally Hawkins.

20 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much Sally. It was a pleasure helping you to organise your special Girlie Trip away. So glad you had a really fantastic time.
Looking forward to helping you all in the future.
Thanks so much
Gemma Your Holiday Fixer.

Rated 5 out of 5 stars

A very big thank you to Gemma for…

A very big thank you to Gemma for booking and planning our honeymoon, she is very professional and will definitely use her again

15 October 2023
Unprompted review
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Reply from The Holiday Fixer

Dear Terry & Sue, It was my absolute pleasure to help you arrange your honeymoon. I am really thrilled you both had a lovely time. I will very much look forward to hearing from you in the future.
Thanks so much
Gemma Your Honeymoon Fixer

Rated 5 out of 5 stars

Amazing!

Gemma booked us our honeymoon and it was amazing! The whole experience was really great. Gemma made it very easy we just told her our budget and where we would like to go and she came back with plenty of options for us. Once booked she sent us recommendations of things to do and restaurants. She kept in touch whilst we were away incase we needed anything. The hotels were fantastic, both really great locations and fab food. I would definitely use Gemma again! Thanks for arranging our dream honeymoon!

3 October 2023
Unprompted review
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Reply from The Holiday Fixer

Dear Mr & Mrs Corp, It was my absolute pleasure to help you plan your honeymoon. I am so thrilled you both had magical time, as it should be. Dubai is one of my favourite destinations, so I was more than happy to share all of the fabulous places I've visited. Wishing you all the best and I will look forward to hearing from you both in the future.
Thanks so much - Gemma Your Honeymoon Fixer

Rated 5 out of 5 stars

Florida.

Have used Carrie a few times now, and never disappoints! She has answered my questions promptly, very helpful with all information I needed! Would always use her to book my holidays in the future. Cannot fault her service one bit. Thank you for making my holiday flow so easy! Onto the next booking with her. X

15 October 2023
Unprompted review
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Reply from The Holiday Fixer

You're most welcome, Madeleine. It was such a pleasure, as always. Thank you for your kind words and I look forward to booking your next holiday. Warmest wishes, Carrie The Holiday Fixer xx

Rated 5 out of 5 stars

Great Customer Service

Becky was on hand to answer all of our queries throughout and listened to our wants and needs for our ideal holiday booking. Finding us the best deal!! Would definitely use again. THANK YOU

18 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thanks for the lovely words, its really appreciated and always happy to help source the perfect getaway! Becky x

Rated 5 out of 5 stars

Holidays

I have used Anita's services a few times. She is extremely professional, knows her stuff & offers amazing deals. She also goes the extra mile when things don't go to plan. I had a holiday booked during the covid travel restrictions & she was able to get me a full refund. Would definitely recommend her services & use her again.

24 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much Rebecca for your lovely review - I look forward to organising your next trip ! Anita

Rated 5 out of 5 stars

Laura was great at organising our trip…

Laura was great at organising our trip for us. She was super helpful and found us an excellent deal.

18 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for trusting me with such a special trip. I can't wait to hear all about it xx

Rated 5 out of 5 stars

Trip to Thailand

Thank you Anita for organising our recent trip to Thailand.
Anita was on hand to help with lots of questions I had and also suggested some ideas which we didn't think ourselves.
It was my husband's 60th birthday and Anita made it special.
I would definitely book my next trip with her and highly recommend her to my friends and family.
Thank you Anita so much for giving us a wonderful experience.
Regards Jinita

12 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your lovely review Jinita .It was my pleasure and look forward to planning your next memorable trip !
Anita xx

Rated 5 out of 5 stars

…our Golden Wedding Anniversary trip

We highly recommend Gemma for booking your holiday. She booked our holiday to Mauritius to celebrate our Golden Wedding Anniversary. It was so stress free from being met at the airport right through and arranging our surprises and treats at the hotel. Thank you Gemma for a very professional service.

3 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your wonderful review. It was my absolute pleasure to ensure you had the most magical, once in a lifetime trip, to celebrate your special anniversary.
Thank you so much
Gemma Your Holiday Fixer!

Rated 5 out of 5 stars

Booking a holiday to an unknown destination

We had some complications with organising a holiday to Norway & another to the Isles of Scilly but Charlotte Clark was able to find various solutions to our problems & quickly answered our many questions. We would recommend using a Holiday Fixer, who have so much knowledge about the areas you want to travel to. Using an experienced holiday fixer can save many headaches!
Elizabeth Moulton

3 October 2023
Unprompted review
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Reply from The Holiday Fixer

Thankyou so much for your lovely review. It was an absolute pleasure to help you plan your wonderful holidays to the Scillies and also Norway- fingers crossed for the Northern Lights!

I look forward to hearing all about it :)
Many thanks
Charlotte

Rated 5 out of 5 stars

Fast and helpful for a ski holiday

We had quite a complicated set of needs for our family ski holiday, with children of different ages and abilities - we didn't know where to start! Gemma was absolutely brilliant. She found a great selection of options for us extremely quickly, and then a further set of options when we asked for something different. She knows where to get the best deals and prices, and her experience shows. Also super friendly and helpful. Will definitely give her a call for our next holiday. Highly recommended.

5 October 2023
Unprompted review
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Reply from The Holiday Fixer

Dear Laura and Family,

Thank you so much for your lovely review, and kind recommendation, this helps my business grow, and I am very much appreciative of this.
It is my absolute pleasure to help you and take away the stresses of booking a family trip, especially when there are lots of different requirements for each family member.

Always happy to help 😊

Gemma Your Holiday Fixer

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