Overall, I rate it great but only because your agents worked hard to get the job done well. The specific technical data on the pieces you sell is lacking (specs as to dimensions). But photos were sent... See more
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See what reviewers are saying
The company reached out to me to ensure that I have the correct nozzle. That way would attach to the part. I was ordering prior to confirming the order. I was greatly appreciative of this as it saves... See more
Company replied
We ordered the Blue Ocean59” SPS 8819 59” shower panel and installed it ourselves last year. I couldn’t be happier with the unit, the multiple jets with varying angles do a great job covering head to... See more
Company replied
The product ordered was correct and delivered on time HOWEVER, the shipping cost for such a small item was astronomical. I think that shipping charges should be calculated on a weight and size scale... See more
Company replied
Company details
Written by the company
Our company was founded in 2006 and we dedicate to provide the best quality houseware including shower panels, range hoods, sinks, faucets, door handles and other home hardware with the diversity of sizes and styles, so you will be able to find the one that fits your need the most. We expand our business online and hope that the wide web will provide us the a greater opportunity to introduce everyone about our products, also, we will do our best to make sure you receive quality merchandise at a fair price with the highest level of customer satisfaction. We have put our greatest efforts on searching for the highest quality products with an affordable price and providing the best customer service to all our customers. We are just people like you who want to build our dream house, so we understand how important it is to have a comfortable house for you and your family. We have seen countless number of people putting much effort, time, and money on their house, but many are having a difficult time searching for the right product they would like and ending in frustration. Thus, our goal is to support our customers in achieving their goal and assist them in building their dream home with our great selections of excellent quality home hardware at the right price. We believe our reputation is based on our customer's satisfaction, and we are concern about our reputation through customer's satisfaction! We surely do! Please visit our store often, as we will update you with more and more of our products online with affordable prices.
Contact info
8112 Winston Street, V5A 2H5, Burnaby, B.C., Canada
- 604-998-7485
- thehomebudget.ca
4.6
Excellent
78 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good job
After having trouble ordering a part online i contacted the store directly and they were able to promptly help me via text. Part was ordered and delivered at a reasonable time frame and was the correct fit for my blue ocean shower panel.
16 June 2025
Reply from The Home Budget Houseware Inc.
We truly appreciate your feedback! It means a lot to us!
This was a replacement part for a…
This was a replacement part for a shower tower purchased 5 years ago. Very glad to be able to replace the hand wand with an exact replacement. Works great.
21 May 2025
Reply from The Home Budget Houseware Inc.
Thanks for the great review! We're happy to assist any time.
Reply from The Home Budget Houseware Inc.
dear customer,
We are very sorry for the delay. Please be advised that recent changes in customs regulations, combined with ongoing carrier delays, have led to significant slowdowns in cross-border shipments from Canada to the U.S. Currently, all parcels—regardless of declared value—are subject to customs duties and inspection, which may further impact delivery timelines.
We’ve seen multiple orders, including yours, take more than 5 business days to clear customs and cross the border.
We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding.
Haven't actually received the parts…
Haven't actually received the parts yet. Shipping has been incredibly slow
15 May 2025
Reply from The Home Budget Houseware Inc.
We are very sorry to hear that.
Please be advised that recent changes in customs regulations have led to extended delays for cross-border shipments from Canada to the U.S. At this time, all parcels—regardless of declared value—are subject to customs duties and inspection, which may affect delivery timelines. We apologize for any inconvenience this may cause and appreciate your understanding.
Great customer service!
Slight shipping issue but they reached out and took care of it immediately! Great customer service!!
27 April 2025
Reply from The Home Budget Houseware Inc.
dear customer,
Upon checking, we've confirm that your order is still in transit. Your order was placed on April 26 and dispatched from our warehouse in Vancouver, BC on April 28.
We’ve recently observed delays in cross-border shipments and customs clearance. Additionally, USPS is currently experiencing processing delays, likely due to recent staffing reductions. Unfortunately, these issues have been affecting many of our shipments.
update* - According to USPS, the item was damaged during transit. As discussed, we will be sending you another one with new tracking info.
Reply from The Home Budget Houseware Inc.
thank you for the feedback!
Very quick response to technical…
Very quick response to technical questions followed up with prompt delivery of the needed parts. Great experience.
22 April 2025
Reply from The Home Budget Houseware Inc.
We appreciated your feedback!
Fast delivery and exactly what I needed!
Exactly what I needed to install my shower tower system I found at a garage sale. They have all the replacement parts needed as well. Great price for parts and delivery was quick. Will definitely return for future needs!
14 April 2025
Reply from The Home Budget Houseware Inc.
Thank you so much for your kind review! We're glad to hear the parts were a perfect fit for your shower tower system and that the delivery met your expectations. We truly appreciate your support and look forward to helping you again in the future.
Bought their shower panel for the…
Bought their shower panel for the second time. The first one I got had great pressure and very modern design compared those you can find in Rona or Home Depot, so decided to get the second one for the bath. Very fast delivery and good communication.
19 April 2025
Unprompted review
Reply from The Home Budget Houseware Inc.
Thank you so much for your continued support and kind words! We're thrilled to hear you loved the pressure and design of our shower panel enough to come back for a second one. It truly means a lot to us.
Reply from The Home Budget Houseware Inc.
thank you! We are here for you if you need any support on your shower tower.
Have not received my item I ordered
Have not received my item I ordered. No movement in a week
25 February 2025
Reply from The Home Budget Houseware Inc.
Dear Customer,
Your order was placed on February 25th. According to the USPS tracking updates, your package was dispatched on February 27th, and there's been update on February 28th, March 1st, and March 2nd.
Thank you for your patience.
Was the part I needed.Fit perfectly
Price was fine, shipping was really expensive, paid more for shipping than item. Flat rate of $15 for items that are small and weighs nothing was a bit extreme.
21 February 2025
Reply from The Home Budget Houseware Inc.
Thank you for your feedback. We charge a flat shipping fee of $15 for all small parcel shipments. In most cases, the actual shipping cost exceeds this amount, regardless of the carrier (UPS, FedEx, USPS, Canada Post etc). However, we cover the difference to keep pricing straightforward and affordable for our customers.
We appreciate your understanding and your continued support. If you have any further questions, feel free to reach out.
Reply from The Home Budget Houseware Inc.
You are very welcome! Glad we were able to help you.
excellent customer service
It's rare to see a business that can respond to a customer within a few hours during the day about issues. We should all value this type of business. Thank you for all your help!
13 January 2025
Unprompted review
Reply from The Home Budget Houseware Inc.
Thank you for your kind words! We're happy to hear that our team member took the time to ensure you ordered the right item. Providing excellent service and going the extra mile for our customers is always our priority. If you ever need any further assistance, we’re here to help!
Quick Profesional Service
I was looking for a part that was hard to identify.Everywhere that I looked seemed to call it by a different name. Your folks just asked for a picture and the problem was solved.
17 January 2025
Reply from The Home Budget Houseware Inc.
Thank you for your review! Glad our team could quickly identify the part for you and make the process easy. If you ever need assistance again, we're here to help!
Product was exactly what I was looking…
Product was exactly what I was looking for. Thank you
17 January 2025
Reply from The Home Budget Houseware Inc.
thank you for your support!
Great experience. The employee who took the time to…
The employee who took the time to contact me to ensure I was ordering the right item. I was very impressed. I felt he went above and beyond of his duties.
11 December 2024
Reply from The Home Budget Houseware Inc.
Thank you for your kind feedback! We look forward to serving you again!
Reply from The Home Budget Houseware Inc.
We truly appreciate your kind words! It was our pleasure to assist you and ensure your order arrived quickly. We look forward to serving you again in the future!
Product came as expected.
12 November 2024
Reply from The Home Budget Houseware Inc.
Thank you for your feedback! We're glad to hear the product met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support
Easy to use website with competitive…
Easy to use website with competitive priced products, fast shipping, and good communication.
19 November 2024
Reply from The Home Budget Houseware Inc.
Thank you so much for your kind words! It means a lot to us, and we hope to serve you again soon!
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