Thehomehut Reviews 

5,101
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, finding them beautiful, good value, and fitting perfectly in their intended spaces. Many people highlight the super fast and timely delivery service, often receiving their items earlier than expected and well-packed. Reviewers also appreciate the good prices and the ease of ordering through the company's webpage. However, some customers also noted issues with faulty items upon arrival, such as a clock misting up or not working after a short period. A few other people also felt that their items were never received, or that customer service was unresponsive to emails regarding product issues or incorrect orders. There were also mentions of products being smaller than expected or having quality concerns like doors not closing.

What people talk about most

Product

People report positive experiences with products, praising their quality, appearance, and suitability for... See more

Delivery service

Consumers are highly satisfied with the delivery service, frequently highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company!! Bought a standing Buddha for the garden and it is absolutely beautiful and the price was half of what anywhere else was selling them for. Next day delivery. Will definitely be purc... See more

Rated 5 out of 5 stars

Easy to navigate website. Ordering was straight forward and delivery was timely. The toadstools are a perfect addition to the little fairy corner I've created in my garden for my grandchild to find.

Rated 5 out of 5 stars

A nice variety of indoor/outdoor items that are good for the price. Still in packaging at present as they are gifts. Arrived very quickly. Would recommend this company to families.

Rated 5 out of 5 stars

Easy to navigate site, with good descriptions of products. I ordered a small bean cushion. Really pleased with the quality and even arrived earlier than expected


Company details

  1. #208 of 234 best companies in Homewares Shop
  2. #244 of 261 best companies in Pet shop

Written by the company

The Home Hut are an online retailer based in Cheshire and we have been trading and expanding ever since. Everything is based in-house, which allows us to focus our passion on what we do best - providing a great range of products with the best prices and knowledgeable customer service. Our team of buyers are devoted to developing the best products at the best prices and always strive to innovate, improve and develop our product ranges. All of our products have been chosen to meet our exacting standards for quality, craftsmanship and value for money.


Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(5,101)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still no order, and no way to contact anyone.


I placed my order on 28th October and still haven’t received it. Tried contacting the company several times — got told to email within “working hours,” which is ridiculous. I did that and heard nothing back. You can’t call them because the phone line just tells you to email. Completely stuck in a loop and no sign of my order. Really poor service and very frustrating experience.

28 October 2025
Rated 1 out of 5 stars

product is great but wont reply to me

product is great but wont reply to my email or answer the phone, so if you are looking for a cheap product and dont need to worry about aftersales service or product support then you'll be fine, however id suggest not buying anything from them of significant value

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Angel

I have just received the angel i ordered for the price i paid i could not believe how beautiful this angel was i would thoroughly recommend this company for not only fantastic items but really great prices thank you again wont hesitate to use you again also to recommend you

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Ordering was straight forward and delivery was timely. The toadstools are a perfect addition to the little fairy corner I've created in my garden for my grandchild to find.

23 August 2025
Rated 1 out of 5 stars

Item faulty on arrival

Item faulty on arrival. No reply to email, no answer using their phone number. All round poor comms.

Purchased out door clock with thermometer. Misted up straight away so you can’t see the digits and the temperature constantly suggests it is in excess of 30 degrees even after I have used the dial on back to calibrate.

Please also note that buying direct from them is more expensive than purchasing the same item via their Amazon account.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

Fantastic company!! Bought a standing Buddha for the garden and it is absolutely beautiful and the price was half of what anywhere else was selling them for. Next day delivery. Will definitely be purchasing from thehomehut.com again and I 100% recommend them

27 July 2025
Unprompted review

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