I placed an initial order of £70 plus , and then was sent an email informing me the particular tobacco is out of stock, which is fair enough. I was then advised to choose an alternative (this was... See more
Company replied
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See what reviewers are saying
Finally I found good tobacco in UK and placed an order. Unfortunately not everything what I ordered was in stock, so we just swapped it for a different tobacco. Had problems with Royal Mail (as... See more
Great products, great service. They are very helpful if you have any questions, delivery is fast, and overall helpful and professional team.
I know there are negative reviews from customers who received a re-packaged Shisha molasses, but from what I understand these always come in 1kg tubs and seller has to re-package it to smaller amounts... See more
Company details
Written by the company
UK Hookah vendor , Supplying the best hookahs from around the world at the best prices
Contact info
United Kingdom
- thehookahclub.co.uk
3.9
Great
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very quick delivery and amazing…
Very quick delivery and amazing response times
25 May 2024
Unprompted review
Great service, experience, and fast delivery.
Great service, experience, and fast delivery. Purchased from here a few times and team always quick to respond and deliver quality goods. Thanks will be purchasing again.
3 May 2024
Unprompted review
Great customer service and great products
Everytime i ordered, everything was delivered in time, and customer service is at the highest level.
21 May 2024
Unprompted review
Great service and prompt delivery every…
Great service and prompt delivery every time, keeping me stocked whenever I need it
Thanks guy
17 May 2024
Unprompted review
Products
Products, service and delivery is always on point, they are able to source specific shisha tobacco products from different countries which is another reason why I order from them. If I ever had an issue with shipping or orders, they would always find a solution for me and resolve it. Great customer service.
15 May 2024
Unprompted review
A+ Service
A+ Service. Fast deliveries. They never mess about. Ive been a customer for over 5 years now and never dissapoint. Highly reccomend.
2 February 2024
Unprompted review
PLS READ AND DONT BUY
After purchasing an order of 2 packs of tobaccos in the first half of December. I did receive the first one after few days (which I was happy with), for the other one I supposed to wait 5 days. On the 28th of December I have asked for an update on the missing one, and the reply was that wasn’t been shipped yet, that will be shipped on the very next day (which again I was happy with), I had to chase again on the 3rd of January and they told me that supposed be already with me, but then probably realize again that product not shipped and that product will be with me100% at the end of the week ( I start to get annoyed, but hey). Today 6th of January still no product and I have been told that they do not have control on Royal Mail, ohh and that I have been already supply a tracking (which is a screenshot in today conversation).
Really not professional and probably very scammy.
DO NOT BUY PLEASE, is just a waist of money
6 January 2024
Unprompted review
Reply from Thehookahclub
Hi
We’re sorry to hear that you’re not happy with our service
Upon checking our records and correspondence between yourself and our customer service agents, we made you aware of the delays that can happen over the Christmas/New year period, once an item has left our warehouse we have no control over the shipping process. Your item was shipped via next day delivery but due to delays with Royal Mail it hasn’t turned up, We offered to look into this and revolve this matter with Royal Mail and established that the order will be with you within the next 1-2 working days, delays over the holiday period are completely normal.
Again we do apologise for the inconvenience
The best flavour i have had after ages
28 November 2023
Fantastic customer service followed by…
Fantastic customer service followed by a quick delivery. Product is quality and the prices are good. Would be happy to order again and recommend.
27 November 2023
Great seller
18 September 2023
I did not receive my items
7 June 2023
Reply from Thehookahclub
Hi
Upon Checking your order, your item is showing as delivered by the courier on the 09/06/2023 at 15:34, if you disagree with this please get in touch with us via our contact form
Kind regards
Delivery was fast and tobacco is good
Delivery was fast and tobacco is good. It is only one website where I could found my favourite tobacco Element
25 February 2023
Reply from Thehookahclub
Hi
Upon checking your order, I can see the item has been marked as delivered by Evri, Please get in touch with us if this is not the case.
A good shop for tobacco
A good shop for tobacco, with a wide range of options for any taste )
29 December 2022
An excellent store
Excellent customer service, speedy delivery, and quick response to questions. I have purchased from this store numerous times and will continue to do so.
1 November 2022
Unprompted review
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