The Horse Vet Reviews 

116
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that parcels arrive promptly and websites are very easy to navigate. People are also consistently happy with the high quality of the products, the competitive pricing, and the exceptionally smooth ordering process. Some reviewers were not happy with occasional delivery delays, mentioning that parcels sometimes took several days longer than expected to reach their destination. A few consumers also experienced issues with unclear shipping updates or prolonged transit times that forced them to seek alternative purchasing solutions.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the fast, efficient... See more

Order

Customers consistently note positive experiences with order, highlighting that the online ordering process is... See more

Service

Consumers find service to be positive and appreciate the fast delivery. When placing an order, reviewers... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive promptly and as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was very impressed with there posting My parcel arrived on the day they said it would within 2days fabulous would highly recommend them

Company replied

Rated 5 out of 5 stars

I have ordered from the horse vet a few times now and it’s always really easy and everything arrive super quick

Company replied

Rated 5 out of 5 stars

Easy to navigate around the web and straightforward to pay - keep it simple! delivery service excellent as well

Company replied


Company details

  1. #12 of 17 best companies in Veterinarian

Written by the company

The Horse Vet - Powering Equine Performance. Dr Charlotte Inness MRCVS, Equine Veterinary Services including online webshop for veterinary approved supplements. We stock the full Hestevard and NutraVet ranges along with other well known brands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(116)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional, always great advice and much more affordable than most.

6 March 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We’re thrilled to hear that you find our team helpful and professional, and that our advice and pricing make a difference. Providing reliable guidance and value for our customers is always our goal, and your feedback means a lot to us!

Rated 5 out of 5 stars

Really good customer service

Really good customer service from The Horse Vet - always helpful and quick to reply when you have questions, and delivery is very speedy. The Bozmerix is really helping my 32 yr old mare with her stiffness. Would highly recommend getting it from the Horse Vet - it's easy to order and I've never had a problem with availability!

20 February 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We’re delighted to hear that you’ve had such a positive experience with our customer service and speedy delivery. It’s especially lovely to know that BozMetrix is helping your 32-year-old mare feel more comfortable and manage her stiffness — supporting horses in their golden years is something we truly care about.

Rated 5 out of 5 stars

First order from Horse Vet

This was the first time I have used Horse Vet and will certainly use them in the future. We have horse on trial at RDA in Cranleigh whose owner had trouble getting hold of Bozmerix so I ordered it from Horse Vet and it arrived within a couple of days. Excellent service! Easy to order and very promptly delivered

24 February 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We’re delighted that your first order with us was such a positive one.

We’re especially pleased we could help you source BozMetrix quickly for the horse on trial at RDA in Cranleigh — situations like that really highlight how important prompt service can be. It’s great to hear the ordering process was straightforward and that your delivery arrived within a couple of days.

We truly appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent company to deal with!

I regularly order my ponies Bozmerix from The Horse Vet and they are fantastic - brilliant price, quick despatch and excellent communication.

22 February 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We’re thrilled to hear that you regularly choose us for your ponies’ BozMetrix and that you’re happy with our pricing, quick despatch, and communication.

Providing great value alongside efficient, reliable service is always our goal, so it’s wonderful to know it’s appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service, I order all my horse and dog prescriptions here now as shipping is very fast and efficient.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, best price online and if you sign up you can get some great offers via email. Super speedy delivery as well. Highly recommend.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been using bozmerix on my 25…

I have been using bozmerix on my 25 year old Irish draught who is very stiff. I feel this product has helped him alot especially during the winter, he seems alot more comfortable.
Have been recommending to friends

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic and quick service

I have been ordering Bozmerix from the Horse Vet for one of my older polo ponies for about a year now. The website is really quick and esy to order from and the products always arrive really promptly! Bozmerix itself has made a huge difference to how my pony feels. It's a bit more expensive than some other joint supplements but it is worth every penny. I would definitely recommend ordering Bozmerix, or any other products through the Horse Vet.

25 February 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We sincerely appreciate you taking the time to leave this review. It’s wonderful to hear that BozMerix has had such a positive impact, and that our website and delivery service meet your expectations.

Rated 5 out of 5 stars

Happy horses:

Great company to buy from. Brilliant range of products. Amazing prices. Happy customer and very happy horses.🐴

25 February 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We’re delighted to hear you’re happy with our range, prices, and service — and that your horses are enjoying the benefits too.

Rated 5 out of 5 stars

Quick and easy!!

The delivery is always quick and comes packaged well so nothing is spilled or damaged!

25 February 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

It’s wonderful to hear that our quick delivery and secure packaging meet your expectations. Thank you for choosing to shop with us.

Rated 5 out of 5 stars

The Horse Vet was very easy to order…

The Horse Vet was very easy to order from, a simple, straightforward order system and the order arrived within a couple of days.
The product has made such an improvement to our pony. It has helped with his stiffness in his hocks and he is back competing and in great form.

17 February 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

Thank you for the great feedback! We’re so pleased the ordering process was easy and your delivery quick. Even better, it’s fantastic to hear your pony is feeling better, moving more comfortably, and back competing in top form.

Rated 4 out of 5 stars

Easy and polite customer service

Easy and polite customer service. Excellent packaging and very prompt response

16 January 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We’re delighted to hear you found our customer service polite and easy to deal with, and that you were pleased with our packaging and prompt responses.

Rated 5 out of 5 stars

Great service

I have been ordering from the horse vet for around two years now . I regularly order a supplement that 2 of my horses need and the horse vet are the best for price and often do offers like 3 for 2 . I highly recommend them

17 January 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We’re so pleased you’ve found our prices and special offers helpful, and that ordering your horses’ supplements has been easy. Your recommendation means a lot to us — we truly appreciate your loyalty over the past two years!

Rated 5 out of 5 stars

Very easy company to deal with

Very easy company to deal with. When a letter containing my vouchers for free Bosmerix and Hestaflex got lost on the post, Charlotte was briliiant about it. Prompt deliveries. Prefer to buy from this website for these reasons.

3 January 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

We’re delighted to hear that Charlotte was able to help so promptly when your vouchers went missing, and that you’ve had a smooth experience with our deliveries. It means a lot to us that you prefer to buy from our website.

Rated 5 out of 5 stars

Super fast delivery and great value for…

Super fast delivery and great value for product, cheaper than my local vet.

6 January 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

Thank you for the great review! We’re so pleased everything arrived super fast and that our prices offer good value compared to your local vet

Rated 5 out of 5 stars

Bozmerix for my 21 yr old eventer

I have been using Bozmerix for my now 21 yr old event horse for the last 4 years . He has needed very little intervention of anything else since being on bozmerix, it keeps him sound and happy and has helped him and my daughter have many brilliant experiences including competing at Windsor horse show , 3 years of pony club national championships and many more achievements.

24 February 2025
Unprompted review
The Horse Vet logo

Reply from The Horse Vet

Wow, what an amazing journey! We’re so pleased that BozMerix has contributed to keeping your 21-year-old event horse healthy and happy, and that it’s helped your daughter enjoy so many brilliant achievements, including Windsor Horse Show and Pony Club National Championships. Thank you for sharing your story and for being such a loyal supporter — it really means a lot to us!

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