The Hosting Heroes Ltd Reviews 689

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its excellence and reliability. Many people appreciate the helpful and friendly staff, noting their promptness and efficiency in resolving issues. The customer service is frequently described as exceptional, with quick response times and a willingness to go the extra mile. Reviewers also commend the website for its ease of use and the overall smooth experience. However, some customers have expressed dissatisfaction with certain aspects. A few people reported difficulties in reaching support quickly, particularly regarding the absence of a direct support number. There were also isolated concerns about being charged for services not received and instances where support ticket responses seemed generic rather than directly addressing specific questions.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and reliable... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the prompt, effective,... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient... See more

Website

Customers had positive experiences with website hosting. Many reviewers praise the flawless performance, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a customer since the early days and chose EZPZ - now Hosting Heroes simply because I want a service with real people who respond in real time and sort out any problems without a fuss. I've n... See more

Rated 5 out of 5 stars

I liked that the services were well set out, easily understandable, affordable and without some hidden costs I've found elsewhere. I wanted to design my own site but know that if I got stuck there wou... See more

Rated 5 out of 5 stars

I needed emojis when refreshing my website. I could use some older 4 character emojis but not the 5 character newer one. Paul J used "the phpMyAdmin option in the control panel and used the Operat... See more

Rated 5 out of 5 stars

I have been with The Hosting Heroes since the merged with urevised.com and have had lots of contact with various members of the team and they have ALWAYS been amazing to deal with. I am not the m... See more


Company details

  1. #10 of 25 best companies in Web hosting company

Written by the company

The Hosting Heroes is a UK-based web hosting company built around one simple idea: great hosting should be reliable, secure, and supported by real people who genuinely care about your success. We specialise in fast, dependable hosting solutions for individuals, startups, and growing businesses who want their websites to perform at their best without unnecessary complexity. From shared hosting and VPS solutions to fully managed services, our platforms are designed with performance, stability, and scalability in mind — so your website can grow as you do. What truly sets us apart is our hands-on support. We believe hosting isn’t just about servers; it’s about people. Our knowledgeable UK support team is available to help with everything from everyday questions to more technical challenges, always speaking in plain English and never hiding behind jargon. Whether you’re launching your first website or managing multiple projects, you’ll always deal with someone who wants to help, not upsell. Security and reliability are at the core of what we do. Our infrastructure is carefully maintained and monitored, with proactive measures in place to keep your data safe and your services running smoothly. We continuously invest in modern technology to ensure our customers benefit from fast load times, strong uptime, and peace of mind. At The Hosting Heroes, we’re proud to build long-term relationships with our customers. We succeed when your website succeeds — and that’s a responsibility we take seriously.


Contact info

  • Fifth Floor, 401 Faraday House, Faraday Street, Birchwood Park, WA3 6GA, Warrington, United Kingdom

  • thehostingheroes.com

4.8

Excellent

TrustScore 5 out of 5

689 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Outstanding hosting service with Hosting Heros

Outstanding hosting service with exceptional reliability. I’ve been using this company for several years and the performance has been flawless—fast load times, zero downtime, and a control panel that’s incredibly easy to navigate. Their support team deserves special praise: quick responses, knowledgeable staff, and a genuine willingness to help. It’s rare to find a provider that delivers both top‑tier infrastructure and truly great customer service. Five stars without hesitation

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Hosting & Migration Service!

I recently migrated all my hosting services to HostingHeros, and the experience was outstanding.
They successfully migrated all my domains and emails smoothly without any issues. The entire process was handled professionally and efficiently.
What really impressed me:
✅ Very competitive and fair pricing
✅ Fast migration with zero downtime
✅ Quick customer support responses
✅ Clear communication and instant solutions
✅ Easy-to-use and secure hosting environment
Their support team replies quickly and actually solves problems without delays. Everything feels stable, secure, and well-managed.
Highly recommended for anyone looking for reliable hosting with real support behind it.
Thank you HostingHeros team! 👏

5 February 2026
Rated 5 out of 5 stars

Great Service

Simple process, easy to renew my domain. When I did have an issue with my account very quickly sorted.

4 February 2026
Rated 5 out of 5 stars

I have been with The Hosting Heroes for…

I have been with The Hosting Heroes for many years, and have been very happy with their service.
I could have switched to another supplier, but frankly I see no reason to do so.
Just this evening, I had an issue with one of the many websites I look after, and it was quickly fixed.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I've been a customer since the early…

I've been a customer since the early days and chose EZPZ - now Hosting Heroes simply because I want a service with real people who respond in real time and sort out any problems without a fuss. I've never been let down - any questions are answered super quickly and technical issues dealt with. Very happy with all aspects of how they do business.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

There brilliant

There brilliant, I can see all my web structures and there services are prompt and very helpful. The cost is actually very good for what they provide and been using these for over 10 years, thanks for your support and help setting up, thanks.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

A "heroic" Team.

A "heroic" response by the team at Hosting Heroes got me out of a hosting problem.
I have no hesitation recommending them to anyone else.
Amac.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Simply the Best: Unmatched Support and Reliability Since 2018!

I have been a loyal customer of this service since 2018, back when the company was known as EZPZ Hosting. Now operating as The Hosting Heroes, they continue to prove why they are one of the best hosting companies in the world.

I am currently using their Master Reseller UK Web Hosting, and the performance is flawless. One of the standout features is their incredible support system. They truly care about their clients; they have been kind enough to allow me a one-week payment delay on multiple occasions, which shows immense trust and flexibility.

Most importantly, the reliability is top-notch with zero server downtime. If you are looking for a high-performance Master Reseller Hosting provider with a "human" touch and rock-solid servers, you should obviously choose The Hosting Heroes. I absolutely love their service!

M R Jannat Swapon
Bangladeshi journalist & Web Developer
Dhaka, Bangladesh

21 December 2025
Unprompted review
Rated 5 out of 5 stars

The ideal all in one solution!

For me, Hosting Heroes has turned out to be the ideal, all in one solution, since their support team were always quickly on hand to guide me in the right direction. Therefore, it is a pleasure to recommend them, since with their understanding and guidance, I was able to fully grasp how their admin control panel works, and I can highly recommend the flexibility and range of options within their system.

These days, it is rare to find such kind help and respect for customers, and I am very impressed with the service I received from this company.

23 November 2025
Unprompted review

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