I was disappointed by how long it took to dispatch the pillows and that wasn’t made clear when I ordered. The pillows are very nice, I would call them soft not medium so maybe should have gone for t... See more
Company replied
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I was disappointed by how long it took to dispatch the pillows and that wasn’t made clear when I ordered. The pillows are very nice, I would call them soft not medium so maybe should have gone for t... See more
Company replied
I'd definitely say that we received the personal touch from Jo and Gary throughout our mattress hunt and eventual purchase. The whole process has been seamless, from initial emails and phone calls thr... See more
Company replied
Gary was excellent, took the time to explain the options. But more importantly the mattresses are the best you can buy, the highest quality bar none and the divan bases & headboards too! I highly r... See more
Company replied
Everything from start to finish was great! We didn't realise our appointment would be private but this made it a lovely experience. The team were WONDERFUL in talking us through all the choices and le... See more
Company replied
The Hotel Bed Company was set up to make it easier for guests to find and purchase the beds and bedding that made their hotel experience so special. We supply hotels with luxury beds, mattresses and bedding that allow their guests to wake up feeling rested and refreshed. Wake up in the comfort of your own home with that five star feeling day after day.
Lumonics House, Valley Drive, Rugby, CV21 1TQ, United Kingdom
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Replied to 100% of negative reviews
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Great personal service, great product knowledge and quality beds. Unlike the High Street shops where there is too many beds to choose from, The HBC has a small selective choice of beds that would suite all requirements. Gary was very accommodating with a great show room making choosing a bed an enjoyable experience. Would recommend The HBC and would nor hesitate to order another from them. Many thanks.
After sales service excellent. Thankyou Jo, for keeping me up to date on all despatch timings. On delivery day, I was able to communicate with Delivery personnel as I was not going to be home. Mattress delivered on time.
I've been using fir a few nights, and though a bit of an adjustment after years of "the foam type mattresses", I am already feeling the benefit.
Thank you!
We found the mattress as a result of a holiday on the Isle of Wight. We slept so well, we stripped the bed back to reveal the mattress maker. We ordered over the phone and had brilliant help from the
Those we spoke to.... and we ordered for about a 3 week delivery (to suit us)
It's the best decision we could have made and yhe mattress is worth every penny .
Such an incredible experience with this company - helpful with making decisions and excellent customer service. Clear on turnaround times and delivery dates. The bed is exactly how we imagined and it’s so comfortable!!
Made the whole experience painless and a pleasure speaking and dealing the people concern
Great customer service. We went for the Excellence mattress and topper which is very comfortable and great quality too. Would definitely recommend!
The mattress isn’t as comfortable as the one I slept on in the hotel we stayed in that’s why I ordered it, but I am waking up with no more back or neck pain, I supposed we just have to wait until we have slept on it for a while.

Reply from The Hotel Bed Company
We ordered a king-size bed from the hotel bed company Along with a mattress topper and a king-size quilt and two fantastic pillows. We found the whole ordering procedure very easy the staff were polite and efficient right from the start of the order and kept us up-to-date when the bed will be delivered.
The bed is luxurious and extremely comfortable and we’ve had the best sleep since we’ve had it along with a mattress topper that made the bed even more comfortable. The storage under the bed is massive and very useful it’s easy to access and such a bonus storage area!
The men that delivered the bed were very polite and wore over shoes to avoid making our carpets dirty they erected the bed efficiently without a problem and cleared up the mess afterwards.
We are sure This bed being such a good quality and being so well-made will last us many years to come I would highly recommend the hotel bed company to anybody thinking of buying a decent bed at a reasonable price they are an excellent company ☺️
Excellent service received from The Hotel Bed Company with a perfect bed and mattress
We have recently purchased our third mattress from The Hotel Bed Company.
After staying at the Ampersand where we had the perfect sleep we bought the Sublime mattress and mattress topper.
Joanne in the office was really helpful and gave us great service.
Delivered to our door and placed in sortie by the delivery team we couldn’t ask for anymore and would certainly recommend.
Fantastic service. 5*
Thanks again guys.
We bought a super king size mattress and feather topper from The Hotel Bed Company , I asked for advise on what I thought I wanted and I got exactly that , superb advise and love both products !
Delivery was also fantastic with drivers that arrived within the allotted time , who couldn’t have been more helpful , superb from start to finish !
Absolutely loving Our new bed, mattress and topper from The Hotel Bed Company. We purchased the bed in April and has resulted in a good 8 hrs sleep every night since. The added comfort of the mattress topper gives a lovely cosy and comfortable feel as you drift off to dreamland. The service was exceptional. Thank you Hotel Bed Company
The best pillow I've ever had and I've spent loads of money on pillows. Very comfortable and at last I get a good night's sleep.
Cracking service and an excellent mattress, which, some years on seems to be holding firm.
Excellent quality mattress and topper. Would definitely purchase again.
Excellent topper had a very comfortable nights sleep for a change. Couldnt fault anything about it. Would happily recommend this company to my family and friends
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