The Hotel Bed Company Reviews 

57
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I was disappointed by how long it took to dispatch the pillows and that wasn’t made clear when I ordered. The pillows are very nice, I would call them soft not medium so maybe should have gone for t... See more

Company replied

Rated 5 out of 5 stars

I'd definitely say that we received the personal touch from Jo and Gary throughout our mattress hunt and eventual purchase. The whole process has been seamless, from initial emails and phone calls thr... See more

Company replied

Rated 5 out of 5 stars

Gary was excellent, took the time to explain the options. But more importantly the mattresses are the best you can buy, the highest quality bar none and the divan bases & headboards too! I highly r... See more

Company replied

Rated 5 out of 5 stars

Everything from start to finish was great! We didn't realise our appointment would be private but this made it a lovely experience. The team were WONDERFUL in talking us through all the choices and le... See more

Company replied

Company details

  1. Bed shop
  2. Bedding Shop
  3. Boutique hotel
  4. Hotel Supply Shop
  5. Luxury hotel
  6. Mattress Shop

Written by the company

The Hotel Bed Company was set up to make it easier for guests to find and purchase the beds and bedding that made their hotel experience so special. We supply hotels with luxury beds, mattresses and bedding that allow their guests to wake up feeling rested and refreshed. Wake up in the comfort of your own home with that five star feeling day after day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(57)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and company.

Great personal service, great product knowledge and quality beds. Unlike the High Street shops where there is too many beds to choose from, The HBC has a small selective choice of beds that would suite all requirements. Gary was very accommodating with a great show room making choosing a bed an enjoyable experience. Would recommend The HBC and would nor hesitate to order another from them. Many thanks.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

After sales service excellent

After sales service excellent. Thankyou Jo, for keeping me up to date on all despatch timings. On delivery day, I was able to communicate with Delivery personnel as I was not going to be home. Mattress delivered on time.
I've been using fir a few nights, and though a bit of an adjustment after years of "the foam type mattresses", I am already feeling the benefit.
Thank you!

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Best mattress ever

We found the mattress as a result of a holiday on the Isle of Wight. We slept so well, we stripped the bed back to reveal the mattress maker. We ordered over the phone and had brilliant help from the

Those we spoke to.... and we ordered for about a 3 week delivery (to suit us)
It's the best decision we could have made and yhe mattress is worth every penny .

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Superking Divan

Such an incredible experience with this company - helpful with making decisions and excellent customer service. Clear on turnaround times and delivery dates. The bed is exactly how we imagined and it’s so comfortable!!

12 December 2022
Unprompted review
Rated 4 out of 5 stars

The mattress isn’t as comfortable as…

The mattress isn’t as comfortable as the one I slept on in the hotel we stayed in that’s why I ordered it, but I am waking up with no more back or neck pain, I supposed we just have to wait until we have slept on it for a while.

14 November 2022
Unprompted review
The Hotel Bed Company logo

Reply from The Hotel Bed Company

Thank you for you review and feedback. We are really pleased to hear that your mattress has stopped your back and neck pain.

Given a little time to settle, the mattress will begin to feel more like the one you stayed on in the hotel.

Rated 5 out of 5 stars

Excellent king-size bed from the…

We ordered a king-size bed from the hotel bed company Along with a mattress topper and a king-size quilt and two fantastic pillows. We found the whole ordering procedure very easy the staff were polite and efficient right from the start of the order and kept us up-to-date when the bed will be delivered.
The bed is luxurious and extremely comfortable and we’ve had the best sleep since we’ve had it along with a mattress topper that made the bed even more comfortable. The storage under the bed is massive and very useful it’s easy to access and such a bonus storage area!
The men that delivered the bed were very polite and wore over shoes to avoid making our carpets dirty they erected the bed efficiently without a problem and cleared up the mess afterwards.
We are sure This bed being such a good quality and being so well-made will last us many years to come I would highly recommend the hotel bed company to anybody thinking of buying a decent bed at a reasonable price they are an excellent company ☺️

23 June 2022
Unprompted review
Rated 5 out of 5 stars

Like sleeping in a cloud…

We have recently purchased our third mattress from The Hotel Bed Company.
After staying at the Ampersand where we had the perfect sleep we bought the Sublime mattress and mattress topper.

Joanne in the office was really helpful and gave us great service.

Delivered to our door and placed in sortie by the delivery team we couldn’t ask for anymore and would certainly recommend.

Fantastic service. 5*
Thanks again guys.

21 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

We bought a super king size mattress and feather topper from The Hotel Bed Company , I asked for advise on what I thought I wanted and I got exactly that , superb advise and love both products !
Delivery was also fantastic with drivers that arrived within the allotted time , who couldn’t have been more helpful , superb from start to finish !

21 June 2022
Unprompted review
Rated 5 out of 5 stars

The perfect nights sleep.

Absolutely loving Our new bed, mattress and topper from The Hotel Bed Company. We purchased the bed in April and has resulted in a good 8 hrs sleep every night since. The added comfort of the mattress topper gives a lovely cosy and comfortable feel as you drift off to dreamland. The service was exceptional. Thank you Hotel Bed Company

21 June 2022
Unprompted review
Rated 5 out of 5 stars

Best sleep ever

The best pillow I've ever had and I've spent loads of money on pillows. Very comfortable and at last I get a good night's sleep.

21 June 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look