House Of Brands Furniture Reviews 

224
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, appreciating the excellent assortment and unique styles. Many people highlight the exceptional staff, described as friendly, helpful, and respectful, providing great guidance and support. The delivery service is frequently commended for being prompt, well-scheduled, and often ahead of expectations, handled by professional teams. However, some customers noted concerns regarding order fulfillment and delivery communication. A few people experienced longer lead times, a lack of delivery notifications, or items not being delivered as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like sofas, dining sets,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising the speed and... See more

Quality

People report positive experiences with quality, consistently describing products as high-end, elegant, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, politeness, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the shop on Bury New Road. The displayed assortment of furniture was fabulous . Bought a marble topped round table and chairs. Staff really pleasant and did not pressurise us at all . Delivery... See more

Rated 5 out of 5 stars

Everything ! Starting from the attention given before I ordered to when my sofa arrived. I wasn’t sure of which sofa to choose and the sales man didn’t get angry with me being indecisive; we did live... See more

Company replied

Rated 5 out of 5 stars

Exceptional. After being let down I have very high profile local furniture company house of brands were able to supply a lamp that have been on order with the other company for months before beingtold... See more

Company replied

Rated 5 out of 5 stars

Absolutely friendly and helpful staff! They sourced my exact chairs in the colour i wanted! Even went to the trouble of keeping in touch over the delivery and went above and beyond to get my beautiful... See more


Company details

  1. #252 of 401 best companies in Home Furniture Shop
  2. #66 of 115 best companies in Bed shop
  3. #131 of 228 best companies in Bedroom furniture shop
  4. #36 of 54 best companies in Furniture Accessories
  5. #80 of 114 best companies in Living room shop
  6. #62 of 93 best companies in Sofa store

Written by the company

✨ Looking to transform your home with luxurious furniture without breaking the bank? Our Manchester‑based furniture store is your go‑to destination for stylish, high‑quality pieces at affordable prices. Whether you’re furnishing a new home or upgrading your current décor, we specialize in elegant sofas, dining sets, bedroom furniture, and statement accessories designed to elevate every living space. 💳 To make your dream home more accessible, we offer flexible financing options, allowing you to invest in premium furniture with ease. Plus, enjoy free delivery on all orders—whether you shop online from the comfort of your home or visit our stunning showroom in Manchester to experience our collections in person. 🏡 Our mission is simple: to provide customers with exceptional value, combining luxury design with unbeatable affordability. With a wide range of modern, classic, and contemporary styles, you’ll find the perfect fit for your taste and lifestyle. 🌟 Don’t settle for less when it comes to your home décor. Choose our trusted furniture store for quality, service, and style. Visit us today or browse online to discover why we’re Manchester’s leading choice for affordable luxury furniture.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(224)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dining room chair

We needed to replace an old dining room chair but could only find the same style in pairs at most furniture companies. This company not only sold them as singles, they delivered well ahead of schedule and very well packed. We’ve been extremely pleased with our purchase and level of service.

17 December 2025
Rated 5 out of 5 stars

Reliable company

Reliable company. Did my research and they are genuine. Very good customer service, fast delivery and quality of dinning set is top notch. I really recommend this company. Great value for money

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Good company to purchase from

Good company to purchase from. Dining table and chairs arrived in perfect condition. It was delivered within a few days. Telephone staff were very helpful. Only criticism would be that there was NO notification whatsoever of impending delivery even though I had asked if a rough estimate of a time/date frame could be given in a WhatsApp message .Thankfully there was someone at home to help me take delivery of a very heavy marble dining set. Company need to be more transparent with delivery dates and need to update the customer accordingly.

13 December 2025
Rated 5 out of 5 stars

Visited the shop on Bury New Road

Visited the shop on Bury New Road. The displayed assortment of furniture was fabulous . Bought a marble topped round table and chairs. Staff really pleasant and did not pressurise us at all . Delivery was ahead of deadline which suited us . Table assembled promptly. Delivery guys really excellent professionals. Got to say whole experience was great and I hate shopping

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased customer

Excellent customer service very considerate of my husbands needs as he has heart condition and needed sofa higher quality of sofa Excellent would highly recommend house of brands furniture and look forward to dealing with them again in near future

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and reliable!

Absolutely friendly and helpful staff! They sourced my exact chairs in the colour i wanted! Even went to the trouble of keeping in touch over the delivery and went above and beyond to get my beautiful table an chairs delivered ahead of my event what i needed them for!! Hamsah i appreciate all your help!! Delivery lads were helpful friendly and respectful! I cannot thank them enough! I would use this company again and again and i would definately recommend to anybody and everybody! Big pat on the back!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, lovely product

My sofa was delivered on time. It came without instruction manual, once I reached out, the instruction was sent to me. And they checked in to know whether everything was working well. The customer service was great and the sofa is lovely.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

After seeing items on social media we…

After seeing items on social media we travelled to the outlet in Manchester to view the products personally.
We were able to browse, ask questions and try out seating etc.
We finally agreed on a dinning set but wanted to change the table and the seating layout, the team were very helpful, ensuring it would fit and double checking the order ensuring we would get what we asked for, nothing was to much for them to change/ammend.
We finally settled on a new dinning set and rug.
Paid cash on order, received a full receipt and estimated delivery date (due to changing layout)
Was updated and was delivered on the said date, set up at home and put in place.
The furniture is amazing great value and really good quality.
Will definitely use again and recommend.
Only down side from us is they dont take the packaging with them but small price to pay.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

House of Brands is truly outstanding.

House of Brands is truly outstanding.
We purchased all the furniture for our Manchester studio from this excellent Turkish store, and the entire experience was smooth, professional, and impressive.

Every time you visit the showroom, a specialist meets you with a measuring tape and provides detailed guidance to help you choose the right products.
The pricing of Turkish furniture is far more reasonable compared to other places in the UK, especially considering the high quality.

Delivery was free, perfectly scheduled, and exactly on time.
The staff are extremely polite, respectful, and genuinely helpful.

As Golden Ads Ltd, we strongly recommend choosing House of Brands instead of low-quality places like IKEA or B&Q.
Highly recommended.

23 November 2025
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Thank you so much for taking the time to share your kind words! We’re delighted to hear that you had a great experience with our furniture and service. Our team works hard to provide high‑quality pieces at affordable prices, and it’s wonderful to know that this made a difference for you.

We truly value your support and are thrilled that you chose us to help furnish your home. Your feedback motivates us to keep delivering exceptional products and customer care.

We look forward to welcoming you back—whether online or at our Manchester showroom—and helping you find more beautiful pieces to elevate your living space.

Rated 1 out of 5 stars

Never received my item

Never received my item ,
Not very good customer service

The reply is not true ,
Keep away from this company at all costs
I had to file a charge back with the bank as item was not received

18 November 2025
House Of Brands Furniture logo

Reply from House Of Brands Furniture

We are sorry to see this review, as it does not reflect the facts of your order.

Your order was processed immediately and dispatched promptly. As soon as we received the tracking information from the courier, we sent it to you straight away. After the item was dispatched and the tracking details were provided, we attempted to contact you multiple times by phone, email, and message, but unfortunately received no response from you.

Despite the order being in transit and fully trackable, you proceeded to file a chargeback with your bank. This was done after dispatch and after we provided all required delivery information.

We have been actively working with Evri to resolve the situation and keep you updated as soon as the parcel is on its way. However, since a chargeback was issued, the parcel has now been requested to be returned by Evri.

Please note that this issue was not due to any fault on our part—we fulfilled our responsibility by dispatching the item promptly. The delay lies with the courier service, and feedback regarding delivery should be directed to them. We remain committed to providing excellent service and regret that this experience did not reflect the standards we strive for.

Rated 5 out of 5 stars

Definitely worth the wait!

I bought a dining table and four chairs from HOB. I am always sceptical when purchasing online however my experience was only positive with this company.

The service - I was impressed by the understanding of the company in assisting with the delivery of my order as I am on the first floor. The assembly team were friendly and helpful. The lead time wasn’t super quick but my item had to be ordered.

On first delivery, we had an issue with some chair legs however this was rectified without any hesitation and I was kept informed of the reorder.

My table and chairs themselves are gorgeous and really good quality. I couldn’t be happier.

All in all, I can only recommend as my experience was excellent. Thanks!

27 October 2025
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Thank you so much for your wonderful review!

We’re delighted to hear that your experience with HOB was such a positive one.
Thank you for trusting us with your online purchase — we know it can feel uncertain, so it means a lot that our team could support you throughout, from arranging delivery to a first-floor property to ensuring assembly was smooth and stress-free.

We also appreciate your patience with the lead time and are glad the quick resolution of the chair-leg issue met your expectations.

Most importantly, we’re thrilled that you love your new dining table and chairs! Knowing you’re happy with both the quality and the final look truly makes our day.

Thank you again for choosing House of Brands. We hope to welcome you back in the future!

Rated 5 out of 5 stars

Exceptional service

Exceptional. After being let down I have very high profile local furniture company house of brands were able to supply a lamp that have been on order with the other company for months before beingtold they couldn’t supply it. House of brands kept me informed and held the lamp for me which came in whilst I was away. They were always very prompt answering the phone and always quick to ring back if they missed my call.

28 October 2025
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Thank you so much for your kind words!

We’re delighted we could help you get the lamp you’d been waiting for and keep you informed throughout. We take pride in being prompt, reliable, and attentive to our customers’ needs, and it’s wonderful to hear that this made a difference for you.

We truly appreciate you choosing House of Brands and sharing your experience!

Rated 1 out of 5 stars

Stay away from this scammers!!

Stay away from this scammers! This company has closed down in August 2025 and dod not full fill many order in spite of taking payments from their clients.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

The best from ordering to delivery to…

The best from ordering to delivery to seeing my sofa thank you

4 September 2025
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Thank you so much for your wonderful review!

We’re thrilled to hear that your experience from ordering to delivery was seamless and that you’re enjoying your new sofa. Your kind words mean a lot to our team, and we truly appreciate you choosing House of Brands!

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