⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service The Hydro Bros team does an amazing job. I live on the Canary Islands, where customs issues can happen, but they’ve always helped me out quickly and !wi... See more
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Review summary
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Reviews shaping this summary
⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... See more
Company replied
Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I w... See more
The best in the business! Always cheerful and very knowledgeable. Products priced very competitive and delivered next day and go the extra mile to source anything if requested, look forward to future... See more
Company details
- #1 of 8 best companies in Hydroponics equipment supplier
- #27 of 69 best companies in Garden building supplier
- #88 of 187 best companies in Garden centre
- #126 of 184 best companies in Hobby shop
- #5 of 13 best companies in Garden Allotment
- #21 of 49 best companies in Nursery
Written by the company
The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights
The Hydro Bros - We Got You.
Written by the company
- Fast, friendly and profressional service. Growing large or small, we got you.
- Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.
Contact info
Unit 12, Progress Business Park, Progress Way, CR04XD, Croydon, United Kingdom
- 020 8686 9643
- info@thehydrobros.com
- thehydrobros.com
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Steve and the team at HB are the best!!
21 May 2026
Fast discreet service
18 May 2026
They always ship quickly
They always ship quickly, feels like you pay and they ship straight away. Also, I don't think you can buy cheaper somewhere else.
20 May 2026
Excellent service
19 May 2026
Missing items or broken items favouritism with orders
2 orders one missing something 2nd broken items good company but inconstant sometimes order something and see someone else order a day or so later yet they receive order the following day or before myself for example who got to wait a couple days, company shouldn’t pick and choose whos order goes out first because they know them or there a reoccurring customers no time for favouritism
19 May 2026
Great company with great products and a…
Great company with great products and a even better service couldn’t ask for any more
1 December 2025
Some of the best in the industry
Some of the best in the industry, professional, fast delivery, good stock and excellent service - highly recommend
10 March 2026
18.04.2026 still nothing received
18.04.2026 still nothing received. Customs needed answer from Importeur, they dont react. Time flies nobody cares. Very very very bad
Edit: I even called DHL EXPRESS to got told that customs trying to contact THB with no results and yet they try to make a statement I was not available??? Thats wild. I have proof from DHL that nobody reacted to their request from THB. They needed billing informations for sure your customer dont have.
Edit: my last call with DHL EXPRESS was on 10.04.2026 08:05 AM. They told me they needed informations from SENDER. Thats not me.
1 April 2026
Reply from The Hydro Bros
REPLY 27APR: We’ve checked the tracking on this and it shows the parcel was successfully delivered on 22nd April at 13:25, so it looks like this has now been completed.
That said, we want to properly understand what happened here, as we’ve had no contact from DHL or yourself regarding any information requests before this, only your messages via Trustpilot.
You mentioned DHL were trying to contact us for billing/import details, which is something we would normally receive and respond to quickly, so there may have been a breakdown somewhere.
Could you please forward over any proof or emails from DHL showing they attempted to contact us?
Also, if you believe you reached out to us directly, can you confirm:
Which email address you used
When you contacted us
How you contacted us
This will help us identify if anything has been missed or filtered so we can plug any gaps and prevent this happening again.
Appreciate your help with this, and glad to see the parcel has now landed.
— The Hydro Bros Team 👍
REPLY 21APR: Thanks for your review, we understand how frustrating delays like this can be.
For clarity, the order timeline
* Tuesday 1st April, 03:47 – Order placed
* Tuesday 1st April, 14:04 – Order dispatched the same day
* Tracking detail were sent to the email used at checkout (ending [24@gmail.com])
* Customs stage over multiple days – Parcel marked “on hold” several times, which usually means customs are trying to contact the recipient for information or payment of duties or taxes
* Friday 17th April – Customs clearance finally completed
* Monday 20th April – Delivery attempt made but was not able to be completed
We want to make this very clear, we have not received any emails or contact from you at all regarding this order. We have checked thoroughly and there is nothing on our system from the email address used at checkout.
Is the email you provided correct? We provided this email you gave us to DHL for them to contact you for any customs communication.
If you believe you did contact us, please let us know:
* Which email address you used
* When you contacted us
* How you contacted us
We will gladly investigate any gaps on our side.
For clarity, our correct contact email is info@thehydrobros.com. Please note the “the” as we often see messages missed due to this.
From the tracking, the delay occurred while the parcel was in customs, which is outside of our control and typically requires direct contact between the courier and the recipient.
If you have not heard from DHL, we recommend contacting them directly with your tracking number to rearrange delivery.
Please do reach out to us at info@thehydrobros.com and we will be more than happy to help get this resolved.
Top-drawer customer service
After a mistake by the company's suppliers, I spoke to a representative by phone. They owned the problem and rectified it immediately. I was extremely impressed by how effective this company's customer service is.
I'll add that both the original shipment and the replacement item arrived in less than 24 hours after ordering — amazing.
14 April 2026
Unprompted review
Reply from The Hydro Bros
Great to hear everything landed well in the end, and we really appreciate you taking the time to share this about The Hydro Bros.
Mistakes can happen occasionally with suppliers, but it’s all about how quickly they’re dealt with, so we’re glad The Hydro Bros team could get that sorted for you straight away over the phone.
Also great to hear both deliveries arrived that quickly — fast dispatch and reliable next-day delivery is exactly what we aim for at The Hydro Bros.
If you ever need anything else, we’ve got you 👍
Great company
Great company, great range of products, great customer service.
They kept me in the loop regarding a preorder which got pushed back a few weeks (out of there control), which was delivered very quickly and discreetly once it arrived.
Top tier.
8 April 2026
Unprompted review
Reply from The Hydro Bros
That’s exactly what we want to hear.
Stock delays happen, but communication shouldn’t slip. Glad we kept you in the loop and got it out to you fast once it arrived 👍
I made an order which wasn’t delivered…
I made an order which wasn’t delivered complete. Within no time they make it allright
1 April 2026
Reply from The Hydro Bros
Nice one, really appreciate these reviews!
Preorders can shift when suppliers move dates, but we always make sure you’re kept in the loop, so glad that came through.
Once it landed, it was just a case of getting it straight out to you and keeping it discreet, exactly how we like to run things at The Hydro Bros.
Shout us if you need anything else 👍
Reply from The Hydro Bros
Nice and easy, just how it should be.
Glad everything landed quickly for you, that’s exactly what we aim for at The Hydro Bros.
Appreciate you taking the time to leave a review 👍
fast delivery and quality service
31 March 2026
Reply from The Hydro Bros
Fast and smooth, just how we like it.
Glad everything landed quickly and the service hit the mark. That’s exactly what we aim for at The Hydro Bros 👍
Top top service ammended my mistake…
Top top service ammended my mistake quickly after ordering the wrong product online. Very quick delivery times as well.
30 March 2026
Reply from The Hydro Bros
Glad you flagged it when you did, easy fix.
We’d always rather sort it quickly than have you stuck with the wrong bit. Nice to hear it landed fast as well 👍
Reply from The Hydro Bros
Thanks so much for the kind words, we really appreciate it! Glad you’re happy with the service and we’ll keep doing what we do best 👊💚
Best hydro store in the UK
Super fast delivery. Always stock the best products and the most competitive prices. Always my go to
31 March 2026
Reply from The Hydro Bros
Love that, appreciate it.
We put a lot into keeping the range strong and prices sharp, so good to hear that’s coming through. Glad it landed quickly as well 👍
Always my go to shop
Always my go to shop - fast delivery, good pricing and well packaged
13 January 2026
Reply from The Hydro Bros
Love that, really appreciate the support 🙌
We work hard to keep fast delivery, strong pricing, and secure packaging dialled in so your hydroponic equipment arrives exactly how it should. That’s the standard at The Hydro Bros and we’re glad it’s hitting the mark.
Thanks again for making us your go-to grow shop 💚
Perfect seller
Perfect seller, great comms, quick postage and very good value all around the store
16 March 2026
Reply from The Hydro Bros
Love this, really appreciate it 🙌
We put a big focus on clear communication, fast dispatch, and keeping our hydroponic equipment priced properly so growers get real value across the whole store. That’s exactly what we aim for at The Hydro Bros.
Thanks again for the support, it means a lot 💚
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