My iPhone battery started playing up after 6 months of normal operation, the phone would cut out despite having a good charge, and then reboot! I took the phone in and had a new battery fitted in unde... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was given an Ipad Air 2 but it was locked into the previous owners new ipad. Both myself and the previous owner called into the ilab in Barnstaple and my problems was solved in a very efficient and... See more
So Elderly friendly Over the years I lab have been my first stop with i phone repairs. Always quick and friendly. They have also given me extra time to explain software issues and how to rectify th... See more
It is always an absolute pleasure to seek the help and support from any of the team at Ilab. Their attitude is exemplary, always trying their best to solve a problem in a calm and non judgmental way.... See more
Company details
Written by the company
Mobile Phone Repair Shop
Contact info
60 High Street, EX31 1JB, Barnstaple, United Kingdom
- 01271 323036
- store@theilab.co.uk
- theilabrepairs.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I sent my husband to get his Apple…
I sent my husband to get his Apple phone repaired. I have always used this shop and would buy from them . I am writing this for my husband he was very pleased with the service and would go again.Keep the good work up
Fantastic store
Fantastic store; Came in with a email issue. Chris fixed the problem for me, highly recommended
Thank you
Switch Console Not Working!
I took my sons Switch Console to Ilab as the sd card reader was not reading the sd card. I had tried fixing it myself to no avail and I thought I had made matters worse! My son wasn't happy with me, so i had to try and get it fixed! I wasn't sure if Ilab could help but I went in anyway and I'm so glad I did. A technician called Arlo greeted me, i explained the issue and straight away he reassured me that it was fixable and he was right! Arlo's customer service is outstanding, he is a friendly, honest guy, explains everything to you and repairs items in what seems like no time at all. I was very impressed with the service I received from Arlo. I will not hesitate to go back to ilab for future repairs. I highly recommend Arlo at Ilab. Thank you 😊
Excellent Service
I recently took my iPad in for a repair to the lightning port which had broken loose and no longer charged the iPad.
The staff were really helpful and John repaired the iPad and also replaced the battery at my request.
Very impressed with the customer service in ilab. The whole experience was very easy, from booking it in and explaining the fault, to collecting it having been repaired.
The price was very good.
I would definitely return to the ilab if I needed their services again and I will confidently recommend them to friends and family.
Highly Recommend
Welcoming, thoroughly knowledgeable, courteous and trustworthy.
We will continue to use the ilab for all our iPhone and iPad needs. We highly recommend their service.
Victoria and Jolly B
Took my phone to I lab as I couldn’t…
Took my phone to I lab as I couldn’t hear anything and it was fixed within a minute. Absolutely first class service never go anywhere else. Brilliant!!!!
Great service, highly recommend iLab
I took my phone in for a repair, I was given a costing subject to finding any other issue due to water damage, fair enough!
The repair was carried out within the time slot given, on collection of my phone they went through the phone with me before I left the shop to ensure I was happy with how it was working and answer any questions I had.
I was very pleased with the service and would recommend using the iLab
Amazing service. Free repair!
Went in expecting an expensive fix for my iPhone XR. They investigated and fixed it for free! I was expecting to have to pay out for a new charging port and labour. I will definitely be coming here for future screen replacements (it’s never long before I drop my phone). They also have some good deals on refurbished newer phones when I am ready. Thankyou so much.
My phone wasn't charging…
My phone wasn't charging properly,nothing serious but thought I would call in to see if the guys could help.They were very welcoming,took a couple minutes with my phone and now,it's working perfectly again.I would recommend anyone who is looking to get a phone fixed to pop in and ask as they were very happy to help,even with such a small issue.They also had a brilliant stock of 2nd hand devices(with warranty) if that was something you were interested in
Connor was absolutely fantastic helping…
Connor was absolutely fantastic helping me set up extra storage after a screen was replaced. He was so patient and explained everything to a complete non-techy so that I feel confident about using everything in the future.
Email account Hacked
By clicking on a link that I thought came from Microsoft my email account was hacked.
Struggling to fix the problem a friend reccomended I bring my IPad into the Ilab Barnstaple.
What a relief, thanks Connor for sorting everything out. I’d highly recommend you and will definitely be back . Thanks again
Frozen phone but a warm greeting service !
Popped in and saw John who kindly managed to unfreeze my phone. He was extremely polite, explained exactly what had happened & how to resolve in the future if it happens again.
I would 100% happily recommend anyone with a phone issue to pop in & see John and the team. Thank you John you’re a legend.
Friendly Professional prompt and very…
Friendly Professional prompt and very reasonably priced
The customer service was absolutely…
The customer service was absolutely awesome.
Best repair outlet in uk? I think so
Came into store with a very damaged iPhone 14pro, I was unsure if it would be repairable, the super knowledgeable and friendly staff were able to get my phone looking like new again, decent prices and very quick turnaround, highly recommend for anyone in need of a tech repair/ guidance or a new phone!
Very friendly and approachable
Really nice guys, sorted my phone out in minutes!
Efficient kind service!
The kind efficiency of the staff. I was most impressed and definitely recommend!
Went into store for some advice…
Went into store for some advice regarding my handset and what was needed for my insurance - the Manager was extremely helpful and really took time to help me. Really appreciated thank you
Amazing!!!!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








