the ilabReviews 

278
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My iPhone battery started playing up after 6 months of normal operation, the phone would cut out despite having a good charge, and then reboot! I took the phone in and had a new battery fitted in unde... See more

Rated 5 out of 5 stars

I was given an Ipad Air 2 but it was locked into the previous owners new ipad. Both myself and the previous owner called into the ilab in Barnstaple and my problems was solved in a very efficient and... See more

Rated 5 out of 5 stars

So Elderly friendly Over the years I lab have been my first stop with i phone repairs. Always quick and friendly. They have also given me extra time to explain software issues and how to rectify th... See more

Rated 5 out of 5 stars

It is always an absolute pleasure to seek the help and support from any of the team at Ilab. Their attitude is exemplary, always trying their best to solve a problem in a calm and non judgmental way.... See more

Company details

  1. Mobile phone repair shop

Written by the company

Mobile Phone Repair Shop


Contact info

5.0

Excellent

TrustScore 5 out of 5

278 reviews

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No history of asking for reviews

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5.0

All reviews

(278)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

I sent my husband to get his Apple…

I sent my husband to get his Apple phone repaired. I have always used this shop and would buy from them . I am writing this for my husband he was very pleased with the service and would go again.Keep the good work up

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Switch Console Not Working!

I took my sons Switch Console to Ilab as the sd card reader was not reading the sd card. I had tried fixing it myself to no avail and I thought I had made matters worse! My son wasn't happy with me, so i had to try and get it fixed! I wasn't sure if Ilab could help but I went in anyway and I'm so glad I did. A technician called Arlo greeted me, i explained the issue and straight away he reassured me that it was fixable and he was right! Arlo's customer service is outstanding, he is a friendly, honest guy, explains everything to you and repairs items in what seems like no time at all. I was very impressed with the service I received from Arlo. I will not hesitate to go back to ilab for future repairs. I highly recommend Arlo at Ilab. Thank you 😊

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I recently took my iPad in for a repair to the lightning port which had broken loose and no longer charged the iPad.

The staff were really helpful and John repaired the iPad and also replaced the battery at my request.

Very impressed with the customer service in ilab. The whole experience was very easy, from booking it in and explaining the fault, to collecting it having been repaired.

The price was very good.

I would definitely return to the ilab if I needed their services again and I will confidently recommend them to friends and family.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Welcoming, thoroughly knowledgeable, courteous and trustworthy.
We will continue to use the ilab for all our iPhone and iPad needs. We highly recommend their service.
Victoria and Jolly B

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommend iLab

I took my phone in for a repair, I was given a costing subject to finding any other issue due to water damage, fair enough!
The repair was carried out within the time slot given, on collection of my phone they went through the phone with me before I left the shop to ensure I was happy with how it was working and answer any questions I had.
I was very pleased with the service and would recommend using the iLab

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service. Free repair!

Went in expecting an expensive fix for my iPhone XR. They investigated and fixed it for free! I was expecting to have to pay out for a new charging port and labour. I will definitely be coming here for future screen replacements (it’s never long before I drop my phone). They also have some good deals on refurbished newer phones when I am ready. Thankyou so much.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

My phone wasn't charging…

My phone wasn't charging properly,nothing serious but thought I would call in to see if the guys could help.They were very welcoming,took a couple minutes with my phone and now,it's working perfectly again.I would recommend anyone who is looking to get a phone fixed to pop in and ask as they were very happy to help,even with such a small issue.They also had a brilliant stock of 2nd hand devices(with warranty) if that was something you were interested in

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Connor was absolutely fantastic helping…

Connor was absolutely fantastic helping me set up extra storage after a screen was replaced. He was so patient and explained everything to a complete non-techy so that I feel confident about using everything in the future.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Email account Hacked

By clicking on a link that I thought came from Microsoft my email account was hacked.
Struggling to fix the problem a friend reccomended I bring my IPad into the Ilab Barnstaple.

What a relief, thanks Connor for sorting everything out. I’d highly recommend you and will definitely be back . Thanks again

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Frozen phone but a warm greeting service !

Popped in and saw John who kindly managed to unfreeze my phone. He was extremely polite, explained exactly what had happened & how to resolve in the future if it happens again.
I would 100% happily recommend anyone with a phone issue to pop in & see John and the team. Thank you John you’re a legend.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Best repair outlet in uk? I think so

Came into store with a very damaged iPhone 14pro, I was unsure if it would be repairable, the super knowledgeable and friendly staff were able to get my phone looking like new again, decent prices and very quick turnaround, highly recommend for anyone in need of a tech repair/ guidance or a new phone!

24 November 2023
Unprompted review

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