I cannot praise this store enough. My necklace is exquisite! Exactly as described and it can beautifully packaged and in quick time. There is so much choice here, with unique and contemporary pieces f... See more
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The web site was easy to navigate. I emailed the company with questions about the item I wished to purchase. The email was answered the next day with the information I needed. I ordered the Pin... See more
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Ordered a silver monkey necklace for an 18th birthday gift as nod to a favourite toy and recipient was delighted with it! Great quality and gorgeous design. The secure delivery wasn’t cheap but effici... See more
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Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in... See more
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Company details
Written by the company
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Contact info
Møntergade 16, 1116, København K, Denmark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4.7
Excellent
716 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Ordered a Pair of earrings for an…
Ordered a Pair of earrings for an anniversary present… to my surprise only 1 earring was delivered.
- if that was the end of the story, I would have given 1 stars
However, I got a hold of the company and they quickly fixed the mistake… the issue is, that I couldn’t give my wife her present because the 2nd earring of the pair- is a week late and being delivered when I’m at work.
So despite the mistake, they’ve tried to remedy the issue— it’s too late, but they tried…. Reason 3 stars instead of 1.
4 March 2026
Reply from The Jewellery Room
Dear John,
Thank you for your review and for taking the time to share your experience.
We would like to apologize once again for the situation. Unfortunately, the designer mistakenly sent only one earring in the original shipment, and as soon as we were informed, we of course did everything we could to have the missing earring sent to you as quickly as possible.
We completely understand how frustrating this must have been, especially as it was meant to be an anniversary gift, and we are truly sorry that it affected the moment of giving the present.
Thank you as well for recognizing that we did our best to remedy the situation as quickly as possible. We sincerely hope the earrings still bring joy now they can be worn together as a pair.
Superb communication and speedy…
Superb communication and speedy delivery to the UK. Second time I’ve shopped at the Jewellery Room and I will definitely use again.
25 February 2026
Reply from The Jewellery Room
Dear Zoe,
Thank you so much for your kind review. We are truly happy to hear that you had a great experience with both the communication and delivery, and it means a lot that you chose to shop with us again ✨ We look forward to welcoming you back again soon 🤗
Fantastic jewellery and service
Fantastic jewellery and service. Love it. Very responsive and speedy delivery
4 March 2026
Unprompted review
Reply from The Jewellery Room
Dear Laura,
Thank you so much for your kind words, it means a lot to us 🤗 We look forward to helping you with your next jewellery purchase ✨💍
Excellent customer service
Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in to being and how is currently works. We were impressed amd feel that this business deserves every success!
27 February 2026
Reply from The Jewellery Room
Dear Jacqueline,
Thank you so much for your very kind words. We are truly happy to hear that you had a great experience and that we could help you find the perfect piece of jewellery. 🥰 It means a lot to us that you took the time to share this. We hope to welcome you again in the future. ✨
Excellent seller
Excellent seller. Their customer service is awesome. Fast and reliable. Item is just as described. We'll buy again.
11 February 2026
Reply from The Jewellery Room
Dear Felipe,
Thank you so much for your kind words, it means a lot 🙏 Have a wonderful weekend! ✨
Best wishes
The Jewellery Room
best brands
love buying jewelry here, they are always so on top of it and friendly. Great prices too!
2 February 2026
Reply from The Jewellery Room
Dear Regina,
Thank you so much for your review 🌟 We are so happy that you love shopping at Thejewelleryroom.com , we look forward to helping you again 🤗
Warm regards,
Jennifer
The Jewellery Room
My package was poorly sealed and could…
My package was poorly sealed and could have been easily gotten into and re-sealed. I tried purchasing additional items, but my credit card is being rejected, and I am not getting a reply to my email inquiry about he problem.
28 January 2026
Reply from The Jewellery Room
Dear BK,
We are truly sorry to hear that your package was not sealed properly when it arrived. This is certainly not the experience we want for our customers. The item was shipped directly from the designer’s atelier, but we have of course informed them immediately and asked them to ensure that all future shipments are packed and sealed more securely.
We also sincerely apologize that you did not receive a reply to your email. Unfortunately, your message had ended up in our spam folder, which is why we did not see it right away. We completely understand how frustrating that must have been.
Regarding your new purchase attempt, we can see that you tried placing the order on the designer’s own website rather than through The Jewellery Room, which may explain the issue you experienced with your card. To make it easy for you, I have now sent you a direct link where you can securely complete your order for the beautiful earrings with us.
Please don’t hesitate to reach out if you need any assistance, I will personally make sure everything goes smoothly for you.
Best regards
Jennifer
Thejewelleryroom.com
Excellent customer service
3 February 2026
Reply from The Jewellery Room
Dear Sean, Thank you so much for your kind review, we hope to help you with another beautiful jewellery purchase in the future 🤗
Best wishes,
Jennifer
The Jewellery Room
Competitive pricing
Competitive pricing, good delivery, clear communications, except in the UK 'shipping date' means the date the package is sent but the Jewellery Room means the delivery date. Pleasantly surprised it arrived so soon.
2 February 2026
Unprompted review
Reply from The Jewellery Room
Dear Norman,
Thank you for your kind review, we look forward to helping you again another time 🤗
the delivery of my order was extremely…
the delivery of my order was extremely delayed - the website claims 1-3 day lead time but this actually took over a month. I won't be purchasing anything from The Jewellery Room again as the order was a birthday present which came weeks after the date.
28 January 2026
Reply from The Jewellery Room
Dear Edward,
We are truly sorry to hear that the delivery of your order was so significantly delayed, especially as it was intended as a birthday gift. Unfortunately, the delay was caused by unforeseen issues at Georg Jensen’s atelier, but regardless of the reason, the experience has not been good enough on our part, and we sincerely apologise.
We fully understand your frustration, and we are genuinely sorry that we did not meet the expectations set by the delivery time stated on our website. This is certainly not the experience we wish to give our customers.
We hope that we may have the opportunity to assist you again at a later time, to provide you a more positive experience 😊
Wishing you and your mother a lovely day 🤗
I was very pleased with my purchase
I was very pleased with my purchase - gold and diamond hoop earring. The delivery to the UK was very fast and efficient.
20 January 2026
Reply from The Jewellery Room
Dear Mary,
Thank you so much for your kind words, please dont hesitate to reach out if we can help you with your next jewellery purchase 🤗💎
Beautiful jewellery and fast delivery
27 January 2026
Unprompted review
Reply from The Jewellery Room
Dear Milena,
Thank you for your kind words, we look forward to helping you with your next jewellery purchase 🤗💎
Absolutely beautiful earrings
Absolutely beautiful earrings! Shipping was great , but $30.00 is a bit steep, even with DHL.
25 January 2026
Unprompted review
Reply from The Jewellery Room
Dear Karen,
Thank you so much for your kind words, we’re really happy you love the earrings ✨
We completely understand that $30 can feel like a lot for shipping. The reason is that we ship with DHL Express, and we also cover all import duties, VAT, and customs fees to the USA, so there are no extra costs for you on delivery. In reality, this means we don’t fully cover our actual shipping expenses with that price, but we choose to do it this way to make the experience as smooth and worry-free as possible for our customers.
We truly appreciate your understanding and are so grateful for your support, it means a lot to a small business like ours 🤗
Very fast and efficient service backed…
Very fast and efficient service backed up with excellent communication and personal empathy.
Very many Thanks
13 January 2026
Very fast delivery
They have amazing selection and very fast delivery. The price even covers local taxes.
9 January 2026
Reply from The Jewellery Room
Thank you very much for taking your time to write this :) it means the world and is truly appreciated. Wishing you a lovely day ahead
Nice and helpful customer service
Nice and helpful customer service, good prices, fast delivery - couldn't be better
16 September 2025
Reply from The Jewellery Room
Dear Wibke,
Thank you very much for your kind review! 🌟
We’re happy to hear you’re satisfied with our service, prices, and fast delivery. We look forward to helping you with your next jewellery purchase 🥰
Good price/delivery
I ordered some nice GJ jewellery as a Christmas present - it was well packed, delivery was also ok - can't complain!
2 December 2025
Reply from The Jewellery Room
Dear Chris,
Thank you for your great review! 🌟
We’re happy to hear that the jewellery arrived well packed and that the delivery met your expectations.
Warm regards,
The Jewellery Room
Amazing selection
Amazing selection, easy to browse and use gift cards to pay, and fast delivery too.
21 December 2025
Unprompted review
Reply from The Jewellery Room
Dear Marie,
Thank you for your wonderful review! 🌟
We’re delighted to hear you enjoyed our selection, the easy checkout with gift cards, and the fast delivery.
All the best,
The Jewellery Room
Amazing service
28 November 2025
Reply from The Jewellery Room
Dear Daniel,
Thank you so much for your kind review! 🤗
Amazing customer service!
25 November 2025
Unprompted review
Reply from The Jewellery Room
Dear Rosie,
Thank you so much for your kind words, we have passed them on to our customercare team 🥰
Warm regards,
The Jewellery Room
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