I cannot praise this store enough. My necklace is exquisite! Exactly as described and it can beautifully packaged and in quick time. There is so much choice here, with unique and contemporary pieces f... See more
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Review summary
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Reviews shaping this summary
The web site was easy to navigate. I emailed the company with questions about the item I wished to purchase. The email was answered the next day with the information I needed. I ordered the Pin... See more
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Ordered a silver monkey necklace for an 18th birthday gift as nod to a favourite toy and recipient was delighted with it! Great quality and gorgeous design. The secure delivery wasn’t cheap but effici... See more
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Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in... See more
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Company details
Written by the company
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Contact info
Møntergade 16, 1116, København K, Denmark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4.7
Excellent
716 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from The Jewellery Room
Dear Cari,
We are so happy you love our amazing designers and their beautiful jewellery, have an amazing day 🤗
Great experience
Great first experience. Very quick to reply customer service. My husband actually bought something for me from them before and he was also satisfied.
9 December 2025
Unprompted review
Reply from The Jewellery Room
Dear Magda,
Thank you so much for your kind words, we look forward to helping you (or your husband 😉) with your next jewellery purchase 🤗
Warm regards,
Jennifer
The Jewellery Room
Top quality customer service and a real…
Top quality customer service and a real professional business. Their approach to my orders were perfect. Thank you
27 November 2025
Great value and service
Great value and service.
Beautiful selection of jewellery. Reputable shipping company and super fast delivery once shipped.
21 November 2025
Reply from The Jewellery Room
Dear Denise,
Thank you so much for your review, we are so happy to hear that you loved shopping at Thejewelleryroom.com, we look forward to welcoming you again soon 💫
Great service
Very clear description and a competitive price. The communication about delivery was very clear . My order was prompt and well packaged my husband and I are delighted.
25 November 2025
Unprompted review
Reply from The Jewellery Room
Dear Alison,
Thank you so much for your wonderful review. We are delighted to hear that everything was clear, smooth and well packaged, and even more happy that both you and your husband love the piece ✨
Reply from The Jewellery Room
Dear Ricar,
Thank you so much for your kind words! We’re happy to hear you loved your experience and felt confident shopping with us 😊
Reply from The Jewellery Room
Dear Frank,
We’re delighted you’re happy with the quality and the quick delivery. If you ever need sizing, styling, or care advice, we’re here to help. We look forward to welcoming you back next time. 💎
I cannot praise this store enough
I cannot praise this store enough. My necklace is exquisite! Exactly as described and it can beautifully packaged and in quick time. There is so much choice here, with unique and contemporary pieces from individual and super - stylish designers , which is what first attracted me to The Jewellery Room and I shall be making more purchases , for sure. Thank you so much star 🌟 🌟🌟🌟🌟🤩🤩🤩
25 October 2025
Unprompted review
Reply from The Jewellery Room
Dear Joy,
Thank you so much for this amazing review 💫
We’re absolutely thrilled to hear how much you love your necklace — and it makes us so happy that you appreciate our collection of unique and contemporary designer pieces.
We can’t wait to welcome you back for your next jewellery treasure! ✨
Warm wishes,
Jennifer
The Jewellery Room
Reply from The Jewellery Room
Dear Gordon,
Thank you so much for your review 😊
We’re thrilled to hear the product, communication, and delivery hit the mark.
Hope to welcome you back to The Jewellery Room again soon! ✨
Delivered a fantastic product
Delivered a fantastic product. as advertised and promised
15 September 2025
Reply from The Jewellery Room
Thank you so much for your kind review, we hope the jewellery will bring you joy for years to come 🤗
You can be proud of your products
You can be proud of your products! Modern, good quality, on point :-) suits soo good 🥰
19 September 2025
Reply from The Jewellery Room
Thank you so much for your wonderful words 🥰
We’re so happy to hear that you love the design and quality – it means the world to us! Enjoy wearing your new jewellery 💎
Reply from The Jewellery Room
Dear Anna,
Thank you so much for your kind review ✨
We’re thrilled to hear that you’re happy with the quality of your jewellery and the fast delivery. We hope you’ll enjoy your piece for many years to come 💎
Good online shopping experience and…
Good online shopping experience and amazing customer service
27 August 2025
Unprompted review
Reply from The Jewellery Room
Dear Søren,
We’re thrilled to hear that you had a great shopping experience and that our customer service made a positive impression. It truly means a lot to us 💎
Have a great day 🤗
Best wishes,
Jennifer
Thejewelleryroom.com
I bought this as a birthday present for…
I bought this as a birthday present for my wife and from the website I was able to get exactly the right style and size. It is a beautiful ring and just what was asked for. Thank you for making it so easy
15 September 2025
Unprompted review
Reply from The Jewellery Room
Dear Ian,
Thank you so much for your kind review ✨ We’re delighted to hear that you found the perfect ring for your wife’s birthday, both in style and size. It makes us so happy to know it was just what you were looking for 💍
We truly appreciate you choosing us, and we hope the ring will bring joy for many years to come 💎
Quick delivery and very well packaged
1 September 2025
Reply from The Jewellery Room
Dear Tim,
Thank you so much for your kind review ✨
We’re happy to hear that your order arrived quickly and was well packaged, and look forward to welcoming you again at Thejewelleryroom.com. Have a great day💎
Not like the picture
Not at all what i hoped for. Ordered a silver/gold ear cuff. Came all silver and looks bulky.. on the picture it was more think and elegant. Of course i understand that a picture does not reflect 100% but still.. and the cuff is so hard, impossible to put on the ear.. sadly had to send back and pay for shipping.
Waiting for the refund.
Update:
I can see they received my package on September 15th.
It is October- I have not received my money back.
31 August 2025
Reply from The Jewellery Room
Dear Liudmila,
Thank you for your feedback. I’m sorry to hear the ear cuff wasn’t as expected and that you had to return it. Once your return has been processed, your refund will be issued right away, and you’ll receive an email confirmation.
We hope to help you find another stunning piece that you will love ✨
Amazing service!
One of the best services I have experienced online. They are very accommodating and super quick with responses. I am very pleased with my first purchase which was the rosas ring by Wouters & Hendrix. And to top it all off, super fast delivery. For reference, I am from UK.
5 September 2025
Reply from The Jewellery Room
Dear Saba,
Thank you so much for your kind review, it was our pleasure helping you 🤗 Enjoy the stunning ring ✨
Reply from The Jewellery Room
Dear Susan,
We’re delighted to hear that you love the pieces and that they feel just perfect for you. It truly means a lot that you took the time to share your experience 💎 Have a lovely day 🤗
Amazing customer service
Very fast delivery, and an amazing customer service, I went to their HQ in Copenhagen because there was a flaw on the ring I bought, I was told to keep it to be able to propose my girlfriend anyway and then I could change the size if needed or just replace the ring with the scratch. We then went to their office again where they helped with the size and took care of exchanging the ring themselves. They were super sweet and very fast to answer my emails.
5/5
26 August 2025
Reply from The Jewellery Room
Dear Giacomo,
We’re thrilled to hear your delivery was quick and that our team at HQ could help—first making sure you had the ring in time for the proposal, and then taking care of the resizing/exchange afterward. It means a lot that you felt supported both in person and over email.
Wishing you both all the best—and huge congratulations on your engagement! 🥂
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