I cannot praise this store enough. My necklace is exquisite! Exactly as described and it can beautifully packaged and in quick time. There is so much choice here, with unique and contemporary pieces f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The web site was easy to navigate. I emailed the company with questions about the item I wished to purchase. The email was answered the next day with the information I needed. I ordered the Pin... See more
Company replied
Ordered a silver monkey necklace for an 18th birthday gift as nod to a favourite toy and recipient was delighted with it! Great quality and gorgeous design. The secure delivery wasn’t cheap but effici... See more
Company replied
Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in... See more
Company replied
Company details
Written by the company
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Contact info
Møntergade 16, 1116, København K, Denmark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4.7
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was very nice
The product was very nice, but Delivery was extremely poor. The company used in Australia were unable to deliver or leave unless somebody was there . They would only deliver Monday to Friday during working hours and even to pick the package up from the depot they were only open Monday to Friday during working hours. This is frankly ridiculous for somebody who works Monday to Friday. Also, I was assured that it would be gift wrapped, unfortunately it wasn’t. These are just minor irritations which probably need to be ironed out. The actual product was lovely but extremely expensive. I guess you get what you pay for as far as design goes. It is a very special present for my wife you’re not only has cancer but is coming to 60 years of age so I hope she is delighted with it as I would love her to be .keep up the beautiful designs they are truly innovative. Kind regards, Nigel or Sunshine Coast Australia.
4 August 2025
Reply from The Jewellery Room
Dear Nigel,
Thank you for your kind words about the piece – we are so happy to hear that you found it beautiful, and we truly hope your wife will be delighted with her special gift 💝 Especially given the significance of this occasion and everything she is going through, it means a lot to us that you chose one of our pieces for her. We send her our very best wishes and strength as she celebrates this milestone 💐
We are, however, very sorry to hear about the delivery issues. We ship with DHL Express, so we had no expectations that there would be any problems with delivery. Unfortunately, DHL cannot leave parcels at the door without a signature, as these are valuable pieces, and we never want our customers to risk having their package stolen because it was left unattended. That is why a signature is required.
That said, if you had reached out to us, we would of course have been happy to assist and arrange for the delivery to be redirected to your workplace or another convenient location – so that it could reach you more easily.
Regarding the gift wrapping, I truly apologise. When you asked for this, I personally contacted Georg Jensen to make sure it would be wrapped, and they confirmed that it would be – so I am very sorry that this did not happen. We will be sure to follow up with them so it does not happen again.
Thank you again for your feedback and for trusting us with such a meaningful gift. We hope it brings your wife joy every time she wears it, and we wish you both all the very best 😊
Warm regards,
Jennifer
Thejewelleryroom.com
First Class service
First Class service. Needed my purchase to be speeded up, and they delivered a week earlier than promised.
7 August 2025
Unprompted review
Reply from The Jewellery Room
Dear Bjørn,
Thank you so much for your kind words ⭐ We’re delighted that we could get your order to you even sooner than expected. It was a pleasure helping you, and we hope the earrings bring much joy 🌸
Quick sending
Quick sending
Good information about the packet
Ring as aspektet 👍
4 August 2025
Unprompted review
Reply from The Jewellery Room
Dear Per,
Thank you so much for your kind review! We're happy to hear that everything went smoothly and that you’re happy with your new ring. We hope to welcome you back again soon! ✨
Warm wishes,
The Jewellery Room Team 💍
Great price
Great price, prompt delivery. Jewellery came direct from original designer and was in original packaging.
18 July 2025
Reply from The Jewellery Room
Hi Ian,
Thank you so much for your kind words! We're really happy to hear that you were pleased with both the price and the delivery ✨
Hope you or your lucky recipient loves it!
Warm wishes,
The Jewellery Room Team 💎
Love this site items beautiful and presented in a lovely way
My item arrived quickly .It was beautiful. It was too small and I was able to return it. With the returns lable free of charge .I love this site I have used it many times and their items are beautiful and are presented in a lovely way .
21 July 2025
Reply from The Jewellery Room
Thank you so much for your kind words and continued support! We're so happy to hear you love the jewellery and that your return experience was smooth.
We look forward to helping you find the perfect piece next time too ✨
Amazing customer service
I was super happy with The Jewellery Room. I had some issues with my delivery and they were in constant contact reassuring me that they were working to rectify the situation. In the end they did a lot to ensure that I receive the ring that I ordered. Amazing experience, thanks to the support team!
29 July 2025
Unprompted review
Reply from The Jewellery Room
Dear Ian,
Thank you so much for your lovely review! We're really happy we could get everything sorted for you 🤗 We hope your partner loves the ring - it’s such a special piece! ✨
All the best from The Jewellery Room
I liked all of your pieces
I liked all of your pieces, ordering was easy, and I received the item quickly. My only disappointment was that there was no card describing the piece, i.e. the type of material used for the stone fish, and no 18k gold designation for the attachable ring on the top of the fish for adding to a chain or gold strand. I purchased it for a gift to a good friend.
23 July 2025
Unprompted review
Reply from The Jewellery Room
Thank you, this is a very valid and constructive feedback. We will absolutely take this into consideration and also notify the designer for future better experiences. - Thank you for taking your time and the Fish is truly beautiful so very happy that you loved it. :) All the best from Copenhagen
Amazing
Amazing! Absolutely love TJR. Love their proposals and their amazing customer service!
30 June 2025
Reply from The Jewellery Room
Thank you so much for your kind words! 💖 We're so happy to hear you love both our jewellery and our service. ✨
Phenomenal
I ordered a ring from this website because it was sold out on the original manufacturer's site. The ring is for my girlfriend – I'm planning to propose, and everything is happening very last minute.
After I placed the order, I realized it will take around 4 weeks for the ring to arrive, which would have been too late. So I reached out via email, and honestly, I didn't expect much. But I was *very* wrong.
Jennifer from customer support responded immediately. We exchanged about 10 emails, and she was truly committed to helping me. She personally contacted the ring manufacturer, explained the situation, and made sure everything was pushed forward.
Now, instead of arriving at the end of July, the ring is already on its way and will be delivered this Monday – just in time for my flight to London next week, where I’ll propose to my girlfriend.
This level of customer service is incredibly rare nowadays. Jennifer went above and beyond, and I’m genuinely grateful. Thank you for making this special moment possible!
24 June 2025
Unprompted review
Reply from The Jewellery Room
Dear Mugi,
thank you so much for your kind words, you have been an absolute pleasure helping, and I hope everything will go absolutely wonderful with the proposal. I wish you both happiness and a beautiful life together (and you know where you can find help with the wedding rings 😉)
Best wishes,
Jennifer
Thejewelleryroom.com
First class
Thank you for such prompt service, Quick despatch to UK , Excellent communication throughout ordering , despatch, delivery
Delighted with item , Beautiful quality
Thank you
3 June 2025
Reply from The Jewellery Room
Dear JC,
thank you for your kind review, we are thrilled that you love your new Sif Jakobs ring 🤗 Please let us know the next time we can help you with a jewellery purchase ✨
First class service
First class service. Good communication. Delivered very quickly considering the order was coming from another country. Many companies in the UK take a lot longer to deliver items purchased online. Packaged very well. Would definitely recommend this company.
30 May 2025
Reply from The Jewellery Room
Dear Caroline,
Thank you so much for your kind words and thoughtful review.
We're thrilled to hear that you were happy with the service and delivery – especially across borders. It truly means a lot to us that you would recommend us, and we hope to welcome you back again soon ✨
Quick and friendly service and delivery
19 May 2025
Reply from The Jewellery Room
Thank you for your kind review, we look forward to welcoming you at The Jewellery Room again soon :-)
Very beautiful ear stud I'm very…
Very beautiful ear stud I'm very pleased with it, I will definitely buy from this designer again. Also excellent delivery service.
7 May 2025
Reply from The Jewellery Room
Dear Janet,
thank you for your kind review, we are so happy to hear that you are loving the earrings 🤗 Please let us know if there is anything else we can help you with ✨
All the best,
Thejewelleryroom.com
Super Quick and Super Helpful!
Great service! The communication was super quick, and you really went out of your way to make sure my order arrived in time for my holiday. Thank you so much!
7 May 2025
Unprompted review
Reply from The Jewellery Room
Dear Sanne,
thank you so much for your kind review🥰 It was my absolute pleasure to help you, and I hope Cannes was everything you hoped it would be! 🤩 Please dont hesitate to reach out the next time you wish to update your jewellery collection 🎁
All the best,
Jennifer
The Jewellery Room
Thanks for receiving my gorgeous…
Thanks for receiving my gorgeous pendant,
Highly appreciated
28 April 2025
Reply from The Jewellery Room
Dear Ms. Ibtesam, I hope you will enjoy the stunning Ole Lynggaard Elephant pendant, it is such a timeless classic! Please reach out to us the next time you wish to update your jewellery collection 🤗
The various pieces of jewellery are…
The various pieces of jewellery are great, however the stalk bit on the Georg Jenson earrings arrived bent, despite emailing twice, still haven’t had a response, extremely disappointed.
15 April 2025
Unprompted review
Reply from The Jewellery Room
Dear Caroline,
thank you for your review, however I cannot see any emails from you, are you sure you have written to the correct adress customercare@thejewelleryroom.com?
We are happy to help you solve this matter :)
Look forward to hearing from you,
best wishes
Jennifer
Thejewelleryroom.com
Melody Urwin's birthday earings
I have to say I have never had such quick and professional service from anyone before. A huge thank you to Jennifer Hammerdorf who handled the transaction from first to last. Whoever employs her has an absolute diamond there.
The earings I purchased are fabulous as was the beautiful packaging 😍😍😍
11 April 2025
Unprompted review
Reply from The Jewellery Room
Dear Melody,
Thank you so much for your incredibly kind words! 💎
It truly means the world to me to hear that you had such a great experience – it was an absolute pleasure assisting you from start to finish. I'm so happy to hear you love the earrings and the packaging too ✨
Wishing you many wonderful moments with your new eaarrings – and thank you again for taking the time to leave such a lovely review!
Warmest wishes,
Jennifer
Instant delivery
Instant delivery, perfect communication, good price - highly recommended!
10 March 2025
Reply from The Jewellery Room
Dear Kirsten,
thank you so much for your kind review, we look forward to helping you with your next jewellery purchase :)
Reply from The Jewellery Room
Dear Teresa, we are so happy to hear that, please dont hesitate to contact us with your next jewellery purchase, we are here to help :)
Great products - outstanding service
I have already bought a number of wonderful pieces and it was always a pleasure. Excellent customer service and personal assistance, wonderful precious products and very fast and insured international shipping. Thanks to the wonderful team. Great products - outstanding service. I highly recommend and will be definitely back.
25 February 2025
Reply from The Jewellery Room
Dear AW, thank you so much for your kind review, we are thrilled that you love shopping at TheJewelleryRoom.com :) We look forward to helping you with you next jewellery purchase :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.