I had such a lovely helpful lady on the phone, that couldn’t have done more to assist me with my issue. Which we got resolved immediately. I’m very grateful and appreciative
Company replied
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See what reviewers are saying
I was very impressed with the help I got over the phone by your staff, named Gloria. However not so happy with your website. Wasted a lot of time navigating through all the offers you have with no r... See more
Company replied
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more
Company replied
I am delighted to be able to say that on contacting the RKC Registrations department this morning and speaking to Gary I have to Congratulate them on answering within 30 seconds. Gary sorted my proble... See more
Company replied
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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loren…an asset.
Spoke with a lady called loren today,she was absolutely fantastic,nothing was too much trouble for her,dealt with my enquiry perfectly,she was a pleasure to deal with.
15 July 2025
Unprompted review
Reply from The Kennel Club
Thank you for taking the time to leave us your feedback.
Query sorted
Today I had a query regarding an import registration, I spoke to Loren who was extremely helpful and knowledgeable.
She helped me with my initial enquiry and then sorted another problem that I merely mentioned briefly.
I’m very grateful for the help and advice
14 July 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review. We really value it.
Reply from The Kennel Club
Thank you for your review.
I found Gloria very helpful and…
I found Gloria very helpful and understanding to my situation with my dog She’s very helpful and put me through to the right department that I needed to speak to.sort things out 😄
8 July 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review. We really appreciate it.
Marie was very knowledgeable and was…
Marie was very knowledgeable and was able to guide me in the right direction.
25 June 2025
Unprompted review
Reply from The Kennel Club
Thank you for taking the time to leave us a review
Gary was very polite
Gary was very polite, professional, helpful and generally pleasant to interact with
23 June 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review
A very professional,,clear and helpful…
A very professional,,clear and helpful service...I highly recommend....
19 June 2025
Unprompted review
Reply from The Kennel Club
Thank you for taking the time to leave us a great review.
Took time and patience with my queries…
Took time and patience with my queries and successfully solved my problems, Over the moon to know my puppies KC registration is in order and helped to make it successful Gloria you are one very special person the KC have x
17 June 2025
Unprompted review
Reply from The Kennel Club
We appreciate your review. Thank you.
Very difficult contact
Very difficult contact. Long waiting time for the phone to be picked up. There is no possibility to send an email. Where can I find an email address? Not everyone has time to sit by the phone for hours. It is much easier to write an email, but there are no email addresses on the Kennel Club website. Lack of respect for customers.
17 June 2025
Unprompted review
Reply from The Kennel Club
Thank you for your feedback.
We are sorry that you had a long wait for your call to be answered by our call centre which can be very busy at times.
You can contact us using our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/
We have been unable to find an account for you so have been unable to reach out and try to help you resolve your issue.
If you would like to make a complaint please check our complaints policy for where best to direct your complaint https://www.thekennelclub.org.uk/policies/customer-complaints-policy/
brilliant and effective service
The staff are very very helpful and listened to the issue i had and guided me very well
12 June 2025
Unprompted review
Reply from The Kennel Club
Thank you very much for your valuable feedback.
Really quick and knowledgeable
The member of staff was understanding and sorted the problem really well.
Many thanks Gloria
10 June 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review.
One less stress
Problems resolved, no fuss. Great customer service much appreciated.
9 June 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review, we really appreciate it.
Lauren was amazing
Lauren was amazing . Very polite and helpful. Thank you for being patient and understanding . 🙂
5 June 2025
Unprompted review
Reply from The Kennel Club
Thank you very much for your review.
The young lady was very friendly
The young lady was very friendly, polite and efficient in dealing with my change of ownership for my new puppy.
30 May 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review.
Natalie did a great job.
Natalie did a great job.
The wait in the phone was too long…
28 May 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review. We apologise if you feel the wait to answer your call was too long.
Natalie from the kennel club talked us…
Natalie from the kennel club talked us through everything and made it so easy …brilliant service . Thankyou Natalie
29 May 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review. We appreciate the time taken.
Reply from The Kennel Club
Thank you for leaving us a review, we really appreciate it.
Charlotte was wonderful and talked me…
Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.
Charlotte you are a real gem. Thanks so much!!
20 May 2025
Unprompted review
Reply from The Kennel Club
Thank you very much for your review. We appreciate your feedback.
Very polite very helpful and very clear
20 May 2025
Unprompted review
Reply from The Kennel Club
Thank you for your review.
Loren was extremely patient & helpful…
Loren was extremely patient & helpful resolving our query.
15 May 2025
Unprompted review
Reply from The Kennel Club
Thank you for taking the time to leave us a review.
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