The Kindest Goodbye UK Reviews 

37
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and veterinary team for being exceptionally kind, compassionate, and understanding during such difficult emotional moments. People note that professionals handle the entire procedure with utmost gentleness and never make families feel rushed while saying their final goodbyes. Consumers also appreciate the supportive initial phone consultations, which help make arranging the sensitive service entirely straightforward and reassuring. Reviewers emphasize that experiencing a calming home visit provides immense comfort, allowing beloved pets to pass away peacefully with dignity. Many individuals strongly recommend this dedicated team to anyone facing similar heartbreaking circumstances.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional compassion and empathy during... See more

Service

Customers had positive experiences with service, noting that staff and veterinarians provided compassionate... See more

Customer service

Users describe positive interactions with customer service, noting that people handling calls were remarkably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vet who attended had an epic journey across the county on public transport. We live in quite a remote spot, so she could have declined the call but chose to go the extra mile for us and our Germa... See more

Company replied

Rated 5 out of 5 stars

This is a wonderful service, allowing a gentle end to the life of our 15 year old yorkipoo Dudley. Dr Theo Bredall was so compassionate, kind, caring & informative. He was happy to take things at our... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service. We had to say goodbye to our beloved Buddy this morning after a rapid decline in health. The Kindest Goodbye, from the initial telephone consultation to hugging the FANTASTIC... See more

Company replied

Rated 5 out of 5 stars

Having had a bad experience when having our previous dog put to sleep at the vet’s, we wanted our Annie to be put to sleep at home. The Kindest Goodbye were so kind and compassionate. There was no rus... See more

Company replied


Company details

Written by the company

At The Kindest Goodbye, we help families say goodbye to cherished pets with compassion, dignity, and care. We provide in-home euthanasia and after-care services across United Kingdom, supporting peaceful goodbyes in the comfort of home.


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4.8

Excellent

TrustScore 5 out of 5

37 reviews

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4.8

All reviews

(37)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Kindest Goodbye

After having to make the devastating decision to put my beloved Sadie out of pain, I contacted The Kindest Goodbye after my vet recommended them. I cannot thank them enough first of all for their prompt arrival at my home (within an hour) and also for their kind compassionate manner with both myself and Sadie. Ovidiu, the vet who arrived was the kindest most caring vet I have come across. He gave me as much time as I needed between each process and gave myself and Sadie dignity and compassion. He explained where Sadie would be taken to and that at the crematorium Sally would light a candle for her😢. I was sent regular caring updates by all involved in Sadie’s care. I cannot thank them enough and would highly recommend them to care for your pet in a dignified manner. Thank you

26 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Thank you so much for sharing such a heartfelt review, and for trusting us with Sadie’s final goodbye. ❤️

We’re deeply sorry for the loss of your beautiful girl. It means so much to hear that Ovidiu gave you and Sadie the time, gentleness and dignity you both needed. The little details, like the candle being lit for Sadie, are so important to us — because she was so much more than a pet; she was a much-loved member of your family. 🐾❤️

We’re also glad that our updates helped you feel reassured about where Sadie was and that she continued to be cared for after leaving your home. Knowing that you felt supported throughout the whole journey means more to us than we can say.

Thank you for your kind words and for recommending us. It was an honour to help you give Sadie the peaceful and loving goodbye she deserved.

Thinking of you and sending you strength as you remember your very special girl. ❤️🌈

The Kindest Goodbye Team

Rated 5 out of 5 stars

Hard time made so much easier

We really appreciated that Marion could come out to us with such short notice. Originally we were going to take our beloved dog, Bebe, to the vet to be put to sleep, but decided to have her last moments at home where she is comfortable. My call was picked up immediately, even on a Sunday, I was very impressed with the service. Marion came out to us on the Tuesday, he was incredibly kind and gentle with us and our Bebe. It couldn't have gone smoother. Still an incredibly hard thing to go through but Kindest Goodbye made it so much easier. RIP to our perfect girl.

25 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Eve

Thank you so much for taking the time to write this review. We are so sorry for the loss of your beloved Bebe.

We are grateful Dr Marian and Cat could comfort and support you to make a tender time a little easier and give dear Bebe a kind farewell surrounded by love. Your lovely message will be passed on to them; they will truly appreciate it.

You are in our thoughts

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

Sally was outstanding and offered very…

Sally was outstanding and offered very quick reliable communication. Thank you

8 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Thomas

We are so sorry for the loss of your Hugo. Thank you for taking the time to write a review.

We are grateful Dr Alessandro and Sally could support and comfort you during a tender time and will be sure to pass on your message.

You are in our thoughts

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

We couldn’t have asked for a kinder or…

We couldn’t have asked for a kinder or more sensitive company to help us with our elderly dog. They were very accommodating and took us through everything step by step. Maria the vet was brilliant and made the whole process easier to deal with. I would highly recommend.

19 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Thank you Chloe, there is something even more special about the bond between a greyhound & their humans & while we treat every person & their pet with tenderness & care, I know Suzy was gifted the best farewell that anyone could wish for her & we are honoured that you chose the Kindest Goodbye to be there for you.

Rated 5 out of 5 stars

Dr Roman was highly professional and…

Dr Roman was highly professional and empathetic, he didn’t rush, even waiting for our son to arrive and say his goodbye.
Kindest goodbye helped us find a vet and supported us through the process so we could focus on our beloved dog

17 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Charlotte, thank you for sharing this with us. ❤️ It means so much to know that Dr Roman gave your family the time and space you needed, especially allowing your son to arrive and have the chance to say his goodbye.

We know how important those final moments can be, and we’re glad we could take some of the practical weight off your shoulders so that you could simply be together with your beloved dog.

We’ll be sure to pass your kind words on to Roman — we know he’ll appreciate them. Thank you for trusting us to be part of such a difficult goodbye. 🐾❤️

Rated 5 out of 5 stars

The vet who attended had an epic…

The vet who attended had an epic journey across the county on public transport. We live in quite a remote spot, so she could have declined the call but chose to go the extra mile for us and our German Shepherd. She arrived on time, explained the process of euthanasia with great kindness. She didn’t rush and gave us plenty of time to say our goodbyes. She couldn’t have been kinder.
We would recommend the service 100%.

11 April 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Hi Karen

Thank you so much for taking the time to write the review and for your recommendation. We are so sorry for your loss.

We are grateful the vet could go the extra mile for you, supporting and comforting you with kindness during a tender time and that you could say goodbye at your own pace.

You are in our thoughts.

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

Thank you for making a really difficult…

Thank you for making a really difficult time easier. The Lady I spoke to on the phone was very kind and explained everything. The vet that came to house was a lovely man and so gentle with my cat. Would recommend this service. Thank you

15 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Thank you so much, Lainey, for taking the time to leave such a lovely review. ❤️

We’re so sorry for the loss of your beautiful cat. We know how incredibly difficult it is to say goodbye, and it means a great deal to us to know that our team was able to make such a heartbreaking time a little easier for you.

We’ll be sure to pass your kind words on to the vet who cared for your cat. Thank you for trusting The Kindest Goodbye and for recommending our service.

Sending you our warmest thoughts and condolences. ❤️

The Kindest Goodbye Team

Rated 5 out of 5 stars

Very kind and considerate vet who…

Very kind and considerate vet who treated both my beloved dog and me with care and clarity about what would happen at each stage.

The only niggle is that he rang just after the agreed appointment time to let me know he would be an hour late. I would have appreciated knowing this sooner.

13 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Karen

Thank you so much for taking the time to share your experience.

We are so sorry for the loss of your lovely Forest. We're honored that we could help him spend his final moments peacefully in the comfort of his own home.

Dr Roman will be delighted to hear that you felt cared for and kept informed throughout your dog’s treatment. We’re also sorry about the delay in him letting you know he would be running late — we completely understand how frustrating that can be, and we appreciate you bringing it to our attention.
Thank you for placing your trust in us and for your recommendation. We are thinking of you during this difficult time.

With warmest wishes,

The Kindest Goodbye Team

Rated 5 out of 5 stars

A fantastic service

A fantastic service, very kind and supportive vet who gave me plenty of time throughout. Would completely recommend.

7 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Thank you so much for taking the time to leave a review and for your high recommendation. We truly appreciate it.
We are so sorry for your loss. We are grateful the vet could comfort and support you with kindness during such a tender time.

You are in our thoughts

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

The vet that came to our house was…not sure of her name

The vet that came to our house was lovely .. very sympathetic and understanding .. she explained everything to us and took her time to listen to us and help us at such a terribly sad time .. she spent quite a long time with us - it was not at all rushed .. she was genuine and caring 💔🐾

2 August 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Hello Jill, your lovely Vet was Dr Teo. I am so glad that you felt well supported by her at a time of such great sadness, having to say farewell to your dear Freckles. I am sure it is still fresh as will your fond memories of Freckles remain in your heart forever.

Rated 5 out of 5 stars

A lovely service was offered by the…

A lovely service was offered by the nicest team of people , so lovely to have kind caring people to talk to when your making such a difficult decision .

27 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Ruth,

Thank you so much for your lovely review.

We're so sorry that you had to make such a difficult decision. It means a great deal to know that our team was able to provide the kindness, care, and support you needed during such an emotional time.

Thank you for trusting us to be there for you and your beloved pet. Your kind words truly mean a lot to our whole team.

With warmest wishes,

The Kindest Goodbye Team

Rated 5 out of 5 stars

Excellent service

The Kindest Goodbye provided an excellent service when we knew it was time to say goodbye to our 13 year old Westie Hattie. They were recommended by friends. From our first enquiry call the company were kind and helpful. The website is easy to use and fees are transparent. It is also has useful information to help you to get the timing right. The company laised with our own vet. The Vet Marian called us before he came to answer any questions, was thoughtful, explained everything before it happened and was respectful of our family and our other dog throughout.He gave us the time we needed after she had died to be with her and for our other dog to say goodbye. He was caring and helpful.
The aftercare has also been excellent with links to bereavement services which are free for 4 weeks if needed. Highly recommended.

20 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Traceydawn

Thank you for your lovely feedback. We are so sorry for the loss of your beloved Hattie.
We are grateful Dr Marian could support and comfort you with kindness and respect during a tender time to give dear Hattie a peaceful and kind goodbye. He will truly appreciate your kind words.

You are in our thoughts

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

A gentle goodbye to Annie

Having had a bad experience when having our previous dog put to sleep at the vet’s, we wanted our Annie to be put to sleep at home. The Kindest Goodbye were so kind and compassionate. There was no rush and we received exactly what we wanted. When the vet arrived we knew Annie was in safe hands. He was very experienced and took the time to explain everything to us. He looked after Annie in a very gentle way and understood how we were feeling. I would definitely recommend the Kindest Goodbye to anybody in the same position.

15 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Lesley

Thank you so much for your kind words and recommendation. We are so sorry for your loss of your beloved Annie.
We are grateful Dr Theo could support and comfort you with kindness and compassion during a tender time and give Annie a gentle farewell surrounded by love. We will be sure to pass on your lovely message to Dr Theo, it will mean the world to him

You are in our thoughts

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

Saying goodbye

Saying goodbye to our 16 year old labradoodle was made easier by the services of the Kindest Goodbye and vet Kaitlin. Everything was done sympathetically and as promised. We appreciated Kaitlin taking the time to talk us through the process and making sure that it was what we wanted.

17 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Pete,

Thank you for taking the time to leave such a thoughtful review.

We're so sorry for the loss of your much-loved Labradoodle. Saying goodbye after 16 years together is never easy, and we're honoured that you trusted us to be there with you.

We'll be sure to pass your kind words on to Kiatla. She'll be pleased to know that taking the time to explain everything and ensuring you felt comfortable with each step made a difference during such a difficult moment.

Thank you again for your recommendation and for allowing us to help your family say goodbye in the comfort of home.

With our warmest wishes,

The Kindest Goodbye Team

Rated 5 out of 5 stars

Excellent service

Excellent service, they were able to help the same day! It was an easy and straightforward transaction and the vet who came out was so nice and compassionate! He was so understanding and constantly checked we were happy with the process. Would not hesitate to recommend.

17 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Tracie,

Thank you so much for your kind review.

We're so sorry for your loss, and we're grateful that you trusted us to help you through such a difficult day. It means a great deal to hear that we were able to arrange everything quickly and that your vet made you feel supported, cared for, and comfortable throughout the process.

Thank you for your recommendation—it truly means a lot to our whole team.

We're thinking of you and hope that, in time, the happy memories you shared bring you comfort.

With warm wishes,

The Kindest Goodbye Team

Rated 5 out of 5 stars

It really was "The kindest goodbye"

From start to finish this company were helpful,understanding,extremely kind and easy to use.
My sixteen year old yorkie was my first ever pet so I had no clue about this procedure, I was guided through the process which was so peaceful and calm, my boy fell asleep on his favourite couch surrounded by his favourite people. Dr Christina the vet was amazing and patient.
I would recommend this company in a heart beat, they were cheaper than most other companies of this type too. A huge thank you to all involved, you made the hardest day so much easier for us.

21 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Audrey,

Thank you so much for taking the time to share your experience and for your kind recommendation. ❤️

We're truly sorry for the loss of your beloved boy. Saying goodbye to a pet you've loved for sixteen years is never easy, and we're honoured that you trusted us to be there for such an important moment. Knowing he was able to pass peacefully on his favourite couch, surrounded by the people who loved him most, is exactly what we hope to provide for every family.

We'll be sure to pass your lovely words on to Dr Christina, who I'm sure will be touched to know how much her kindness and patience meant to you.

Thank you again for your heartfelt review. We hope that, in time, the many happy memories you shared with your special boy bring you comfort.

With warmest wishes,

The Kindest Goodbye Team

Rated 5 out of 5 stars

A very calming experience

A very calming experience, the vet that came out gave us as much time as we needed before and after our boy spot was in his favourite place when we said goodbye. Overall I can’t fault the service provided

13 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Thank you so much for your lovely feedback. We are so sorry for your loss of your dear Spot

It means the world that the vet could support you to give your beloved Spot a calming and peaceful farewell surrounded by love in his favourite place.

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

Frodo

Theo and his team were absolutely amazing at a time that was very difficult for me and my husband. From the lady who took my first call to the lady who called to say my pets ashes were ready (we chose to pick them up) their service was absolutely first class. I’m so glad I found them for a completely seamless process. Empathy, concern, sympathy, they had it all in spades and more. Thank you so much The Kindest Goodbye x

12 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Sam

Thank you so much for your kind review. We are truly sorry for the loss of your dear Frodo.

It means the world that you felt supported by Cat and Dr Theo and that a difficult time were made a little gentler for you, your husband and your beloved Frodo. We will be sure to pass your message on to Dr Theo and Cat.

Thinking of you during this tender time

With Deepest Sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. We had to say goodbye to our beloved Buddy this morning after a rapid decline in health. The Kindest Goodbye, from the initial telephone consultation to hugging the FANTASTIC vet Roman goodbye were quite frankly AMAZING. Very helpful, kind and considerate of our every wish and need. Roman dealt with us as kindly and gently as he did Buddy and we couldn't have asked for a more calm and supportive person to help us through this time. The whole experience, although sad was so much more relaxed than I'd thought possible.

16 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Nadine

Thank you so much for taking the time to write this lovely review. We are so sorry for the loss of your beloved Buddy.

We are grateful that Dr Roman could comfort and support you with kindness during such a tender time and that he was able to give dear Buddy a gentle and peaceful farewell.

We will be sure to pass on your lovely message to Dr Roman, he will greatly appreciate it.

You are in our thoughts

With deepest sympathy
The Kindest Goodbye Team

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