The Kindest Goodbye UK Reviews 

37
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and veterinary team for being exceptionally kind, compassionate, and understanding during such difficult emotional moments. People note that professionals handle the entire procedure with utmost gentleness and never make families feel rushed while saying their final goodbyes. Consumers also appreciate the supportive initial phone consultations, which help make arranging the sensitive service entirely straightforward and reassuring. Reviewers emphasize that experiencing a calming home visit provides immense comfort, allowing beloved pets to pass away peacefully with dignity. Many individuals strongly recommend this dedicated team to anyone facing similar heartbreaking circumstances.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional compassion and empathy during... See more

Service

Customers had positive experiences with service, noting that staff and veterinarians provided compassionate... See more

Customer service

Users describe positive interactions with customer service, noting that people handling calls were remarkably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vet who attended had an epic journey across the county on public transport. We live in quite a remote spot, so she could have declined the call but chose to go the extra mile for us and our Germa... See more

Company replied

Rated 5 out of 5 stars

This is a wonderful service, allowing a gentle end to the life of our 15 year old yorkipoo Dudley. Dr Theo Bredall was so compassionate, kind, caring & informative. He was happy to take things at our... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service. We had to say goodbye to our beloved Buddy this morning after a rapid decline in health. The Kindest Goodbye, from the initial telephone consultation to hugging the FANTASTIC... See more

Company replied

Rated 5 out of 5 stars

Having had a bad experience when having our previous dog put to sleep at the vet’s, we wanted our Annie to be put to sleep at home. The Kindest Goodbye were so kind and compassionate. There was no rus... See more

Company replied


Company details

Written by the company

At The Kindest Goodbye, we help families say goodbye to cherished pets with compassion, dignity, and care. We provide in-home euthanasia and after-care services across United Kingdom, supporting peaceful goodbyes in the comfort of home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

37 reviews

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4.8

All reviews

(37)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

First rate, professional, compassionate and caring service.

I rang this company at 8pm in a bit of a state, after my beloved cat Annie had a seizure following a short illness. The lovely Chantal answered my call, and was really compassionate, kind and helpful. She arranged for Ovidiu, a vet, to call me not long after, as I needed support and advice regarding end of life for my cat. Ovidiu was equally kind and helpful, and let me take my time explaining Annie's history. After hearing all the facts, he felt, like me, that the kindest thing would be to let her go, and we arranged for him to visit the following day. Chantal contacted me again and helped me to arrange this, and the cremation afterwards. Ovidiu arrived promptly the next day, and made the whole process so much more bearable, as he treated Annie with genuine care, compassion and respect, so that Annie went over the rainbow bridge very calmly and peacefully whilst lying on my lap. He then took her to the crematorium, and her ashes were returned to me a few days later by post, with a lovely handwritten message from Sally. Chantal followed up with a very sweet and thoughtful supportive text . I don't know if I will have another cat one day as I have loved and lost too many, but if I do, and the time comes, I will always use The Kindest Goodbye.

7 July 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Jill, ❤️

Thank you so much for your beautiful and heartfelt review. We are so sorry for the loss of your beloved Annie.

It means so much to hear that Chantal, Ovidiu, and Sally were able to support you with kindness and compassion during such a difficult time. Knowing that Annie was able to pass peacefully, surrounded by your love, is exactly what we hope to provide for every family we care for.

We'll be sure to share your lovely words with the team—they will mean the world to them.

Thank you for placing your trust in us, and for allowing us to be there for Annie's final journey. We're thinking of you and sending our heartfelt condolences.

Warmest wishes,
The Kindest Goodbye Team

Rated 5 out of 5 stars

Saying goodbye - made just a little bit easier

When we knew that we would have to say goodbye to our beloved Golden Retriever, we were so glad that we chose The Kindest Goodbye to help us say that final farewell in the familiar surroundings of home. Everyone we came across, from the first phone call to the delivery of the ashes, was kind, sympathetic and helpful. Ovidiu, the vet who came, was so so kind; he explained the process carefully and made sure that we understood what to expect at every stage. We never felt rushed as we were given as much time as we needed to say our last goodbyes. Thank you for making a heartbreaking goodbye just a little bit easier.

30 May 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Hi Kitty

Thank you for taking the time to write this lovely review. We are so sorry for your loss.
It means the world to us that you felt supported during this heartbreaking time. We are grateful Dr Ovidiu could show you and your beloved boy kindness to give him a peaceful farewell surrounded by love. We will be sure to pass on your kind words to Dr Ovidiu.

You are in our thoughts.

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

Sympathetic

Every single person i spoke to were very patient sympathetic and understanding. And the lady who arrived to do the final part was truely amazing,and made it a lot easier for us.i would thoroughly recommend this company.Also their prices were very favourable compared to others

28 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Hi Martin ❤️ Thank you so much for your lovely review and recommendation. It means so much to know that our lovely Cat and Dr Olivia were able to support you and your dear Duke with patience, understanding and compassion during such a tender time

Rated 5 out of 5 stars

This is a wonderful service

This is a wonderful service, allowing a gentle end to the life of our 15 year old yorkipoo Dudley. Dr Theo Bredall was so compassionate, kind, caring & informative. He was happy to take things at our pace & what was of course a very sad situation was handled beautifully & with dignity. Many thanks Patricia & Alan Howarth

22 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Patricia and Alan,

Thank you so much for your kind and heartfelt review. We're so sorry for the loss of your beloved Dudley.

It means a great deal to hear that Theo's compassion, kindness, and gentle approach brought you comfort during such a difficult goodbye. We'll be sure to share your lovely words with him—they will mean so much.

Thank you for trusting us to help Dudley pass peacefully and with dignity. Our thoughts are with you both.

Warmest wishes,
The Kindest Goodbye Team

Rated 5 out of 5 stars

Saying goodbye to an old dog

From my first enquiry Jenny couldn't have been more helpful and understanding. She organised a vet visit for me at a time and date that suited us. Theo, the vet who visited us, was kindness itself. He understood how we were feeling and gave us any time we needed. He explained exactly how the procedure would do and our dog's passing was gentle and peaceful. He ate chicken and just fell asleep. A perfect ending for our old friend. Thank you Jenny and Theo at Kindest Goodbye for making a difficult decision feel like the right one and for all your care and kindness.

25 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Nina,

Thank you so much for your heartfelt review. We're so sorry for the loss of your beloved old friend.

It means a great deal to hear that Jenny was able to support you from your very first enquiry and that Theo's kindness and gentle approach helped bring your dog a peaceful farewell. Knowing that you felt supported throughout such a difficult decision is exactly what we hope to provide every family we care for.

We'll be sure to share your lovely words with both Jenny and Theo. Thank you for trusting us to be there with you during such a special goodbye.

With our heartfelt condolences,

The Kindest Goodbye Team

Rated 5 out of 5 stars

Wonderful service

⁸Kind, patient and compassionate handling of our initial, emotional enquiry.
Same afternoon response, with the vet attending at 3.15.
Vet Theo is a wonderful, compassionate, empathic person who did everything possible to make a heartbreaking situation bearable for a 93 year old lady to say goodbye to her much loved, old girl.
Thank you everyone

30 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Jan,

Thank you so much for your incredibly kind words. We’re truly grateful that you took the time to share your experience with us during what we know is such a deeply emotional moment.

It means a great deal to hear that you felt supported and cared for from your initial enquiry through to Theo’s visit. Theo will be especially touched to know that his compassion and gentle approach helped make such a difficult goodbye a little more bearable, particularly for your loved one.

Please know that it was an honour to be there for you and your family, and to help your much-loved girl pass with dignity and peace.

Thinking of you all during this time, and sending our heartfelt condolences.

Warm regards,
The Kindest Goodbye Team

Rated 5 out of 5 stars

Brilliant team at the hardest time.

The hardest decision I’ve ever had to make and The Kindest Goodbye made it a memorable experience in the most profound way.

After being messed around by another company which was not only disgusting but down right disrespectful. I contacted The Kindest Goodbye who came out on the same day of contacting.

The vet was so incredibly kind and supportive. He was so respectful and brilliant with our old Staffie who hated going to the vets so it felt only right for her last moments to be at home where she felt safest surrounded by her family. He talked us through every step and it was totally at our pace.

They took care of everything. It was 9 days from when she left us to when she finally came home again, hand delivered by a lovely lady. As much as it is the toughest time I would 10000% recommend The Kindest Goodbye.

Thank you from the bottom of my heart to the team at The Kindest Goodbye and Kind Cremation for everything ❤️

21 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Sophie

Thank you so much for taking the time to write this lovely review. We are so sorry for the loss of your beloved Nibs.
We are grateful Dr Ovidiu could support and comfort you with kindness during a very tender time. It means the world that dear Nibs could have a respectful and peaceful farewell surrounded by love.
We will be sure to pass your lovely feedback on to Dr Ovidiu and Kind Funerals. Thank you for trusting us to make a difficult time a little gentler.

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

The kindness shown by the vet himself

The kindness shown by the vet himself.
The whole process explained very well and what to expect at the end. I would recommend this company to anyone even from the first call of enquiry.
Service excellent.

15 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Tracey

Thank you so much for your lovely words, it is truly appreciated. We are so sorry for the loss of your dear Buddy.
We are grateful Dr Marian could comfort and support with kindness, making a tender time a little gentler. He will appreciate your lovely feedback.
We are honoured to have been there for you and Buddy

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

In the moment of sadness and grief as…

In the moment of sadness and grief as our beloved Alfie was dying, the team at this organisation were beyond compassionate and caring; I could not recommend them more highly and I wish their love and sincerity could be offered to all pets. From the lovely lady who talked me through things on the phone to the caring Vet who attended and with great love, took my Alfie to his final resting place.

I would recommend the whole team

20 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Lisa,

Thank you so much for your kind and heartfelt words. We are truly sorry for the loss of your beloved Alfie.

It means so much to us that you felt supported and cared for during such a difficult time. We will be sure to pass your lovely comments on to both the member of our Client Care Team who spoke with you and the veterinarian who helped Alfie on his final journey. Knowing that we were able to provide some comfort and take your beautiful Alfie to his final resting place.

Thank you again for taking the time to share your experience and for recommending our team. We are honoured to have been there for you and Alfie.

With warmest wishes,

The Kindest Goodbye Team

Rated 5 out of 5 stars

Amazing people doing an amazing thing

Theo came to our house to help our lovely dog find his place over the rainbow bridge. What an absolute credit to your business. I wish all vets had his soft genuine nature. He reassured us each step of the way and there was no rush at any stage. Thank you making this a peaceful at home goodbye.

16 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Melissa

Thank you so much for your kind words and for taking the time to write this lovely review. We are sorry for the loss of your beloved Jack. We are grateful Dr Theo could comfort and reassure you during a tender time and give dear Jack a peaceful farewell surrounded by love. He will greatly appreciate your lovely words.

You are in our thoughts.

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

Would highly recommend this service

A friend used this company and came highly recommended. We wanted our old lady Sasha to be at home when we said goodbye. From first contact they could not have been more helpful. At such a difficult time they made the process easy and were so thoughtful while talking to them. The vet Dovet was with us within 90 minutes. We weren’t rushed, and Dovet was so gentle with Sasha and empathetic. When he took her to the crematorium she travelled on his back seat and was made comfortable. This was the hardest decision to make but we knew it was right and the Kindest Goodbye company made it bearable.

14 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Michelle

Thank you for your kind words. We are so sorry for the loss of your beloved Sasha. We are grateful the vet could support and comfort you during a very tender time. We will be sure to pass your message on to him. Thank you for allowing us to be a part of dear Sasha's gentle and peaceful farewell.

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

I just want to say thank you for your…

I just want to say thank you for your kind and caring attitude to helping us deal with the loss of our beloved dog
Also can I add that the vet who came round to help us with the passing was the loveliest woman and was so patient and understanding
Thank you for making a very difficult time alot easier

15 June 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear William

Thank you for taking the time to write this lovely review. We are so sorry for the loss of your beloved Matilda. We are grateful Dr Olivia could support and comfort you and that we could make a difficult time a little gentler. She will greatly appreciate your kind words.

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

The kindest goodbye to our Gorgeous Goldendoodle.

I phoned The Kindest Goidbye Uk in desperation as our 11 year old Goldendoodle with Oral cancer seemed to go downhill very quickly during the evening. Tom was very helpful and within 15 minutes had found us a vet to come to us from an hour and a half away. She arrived at 1.15am and Carmen was so very kind from the moment she got to us until the moment she left after helping us say goodbye to our best friend. She explained everything, gave us time to prepare ourselves and then time after everything was over to grieve on our own with him. The whole experience which is the worse thing in the world to do was done with patience , kindness and in the comfort and safety of our own home. I would highly recommend them and it would be the only way we would do it again when the time sadly comes for our other dogs. Thank you all for your kindness and understanding, it meant so much.❤️

28 May 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Kerry,

Thank you for sharing such a heartfelt message about your beloved Goldendoodle. We are truly sorry for your loss and deeply touched by your kind words. Saying goodbye to a cherished companion is one of the hardest moments, and we are grateful that Tom and Carmen could bring comfort, patience, and compassion during such a difficult time.

Your recommendation is a testament to the dedication of our team, and we will make sure Tom and Carmen know how much their kindness meant to you.

Please accept our sincerest condolences. We hope the memories of your best friend bring you peace and comfort in the days ahead. ❤️

With sympathy and gratitude,
The Kindest Goodbye Team

Rated 5 out of 5 stars

At the most devastating time in my…

At the most devastating time in my life, when having to make the excruciatingly painful decision to help my beloved pet out of pain, you need all the help you can get. The Kindest Goodbye UK were abolutely fantastic, the phone answered in a few rings with a calm voice on the other end asking questions that had to be asked but in such a way that didn't upset me. My phonecall was made on the day at approx 11am and a vet arrived at my home (from Bristol to Newport) at approx 4.14pm He was absolutely fantastic, full of empathy and understanding, also unhurried which I thought was commendable and obviously made me feel less agitated. Having my dog euthanaised at home was the best choice for both of us, at home, on her bed and peaceful. I would not hesitate to use this company again, first class.

26 May 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Christine

Thank you so much for taking the time to write this lovely review. I am so sorry for the loss of your beloved Twink. We are grateful that Dr Leo could comfort and support you during such a tender time. He will appreciate your kind words. Thank you for trusting us to give dear Twink a peaceful farewell

With deepest sympathy
The Kindest Goodbye Team

Rated 5 out of 5 stars

A wonderful compassionate telephone…

A wonderful compassionate telephone call to arrange an appointment for the vet to come out. A fabulous , kind and empathetic vet , let us say goodbye in our own time . At such a sad time I can’t recommend this service highly enough. Thank you so much

23 May 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Thank you so much for taking the time to share your experience with us. We're so glad that Sophie and Dr Alexandra were able to provide you with the care and compassion you deserved during such a difficult time. It means the world to us to know that you felt heard, supported, and given the space to say goodbye in your own way. Wishing you and your family much comfort as you grieve.

Rated 5 out of 5 stars

Exceptional service

From the very first phone call, I knew we had chosen the right company for our much loved Marley. The receptionist was very kind and caring through all my tears. She got the vet Dr Theo to call me to discuss options for our 16 year old Labrador. He was so compassionate and easy to talk to. When they called me to discuss day and time options, they told me Dr Theo was available to come out to us. I immediately said I wanted him to be the one. He arrived on time, was very calm and gave so much attention to both Marley and our younger Lab Lille. Lille warmed to him immediately and was playing ball with him whilst he checked Marley over. He was in absolutely no rush and gave us all the time we needed. Our children were able to spend time together with Marley and also individually. We did what we needed to do before finally, the children left and Gary and I stayed with Dr Theo and Marley. He suggested Lille stay with us too so she could understand the process. He was incredible during the hardest moments of our lives. He treated her with total respect and made such an awful situation a touch easier. We've since been in touch as we had some questions that were going round our heads and he spent a further 20 mins chatting through everything, putting our minds at ease and helping us process the guilt we are feeling. He has said that any other questions we have that we are welcome to call again. Thank you so much from the heartbroken family of Marley

22 May 2026
Unprompted review
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Reply from The Kindest Goodbye UK

Dear Marijanne

Thank you so much for writing this lovely review and for sharing this beautiful photo. I am so sorry for the loss of your beloved Marley. We are grateful we could support and comfort you and your family during this very tender time and that Dr Theo could make a difficult moment a little gentler. Thank you for trusting us to give Marley a peaceful farewell surrounded by love. I will be sure to pass your message on to Dr Theo and the rest of the team.

You are in our thoughts

With deepest sympathy
The Kindest Goodbye Team

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