The Knights Vault Reviews 580

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the swords, noting their authenticity and craftsmanship. Many people also highlight the excellent delivery service, mentioning quick shipping, secure packaging, and timely arrivals, even for international orders. The ordering process is frequently described as easy and straightforward, and the staff are commended for their helpfulness, friendliness, and clear communication, keeping customers informed throughout. However, some customers experienced delays with back-ordered items, and a few noted that their orders arrived broken. While these instances caused initial dissatisfaction, the company often provided good communication and, in some cases, included a complimentary gift to compensate for the inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the fantastic and amazing quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

People report positive experiences with the ordering process. Customers found the website easy to use, with... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers describe the staff as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Anduril for my brother's wedding while on backorder. However due to law changes in the UK it took around five months for the new stock to arrive. Throughout, I was kept up to date on what w... See more

Company replied

Rated 5 out of 5 stars

This is the second Sword I have bought from the Knight's Vault. I would highly recommend them. Excellent quality sword and came really well packaged and came really quickly once dispatched. I ordered... See more

Company replied

Rated 5 out of 5 stars

I’ve bought from The Knights Vault twice now and both times received amazing swords. If something is on backorder you might need to wait a bit, but it’s absolutely worth it. Their customer support is... See more

Company replied



Company details

  1. #3 of 6 best companies in Souvenir Shop
  2. #54 of 135 best companies in Collectibles Shop

Written by the company

At The Knights Vault you will find one of the biggest sword collections available anywhere including many unique weapons. From sword replicas inspired by Lord of the Rings or Game of Thrones to Viking and Roman swords and hand made Scottish weaponry. As well as weaponry, we stock a broad range of beautiful handmade Scottish gifts, Lord of the Rings and Game of Thrones memorabilia, and heraldic themed gifts. There is something for everyone backed up with world class service and worldwide shipping.


Contact info

4.8

Excellent

TrustScore 5 out of 5

580 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Staff were very helpful and kind

Staff were very helpful and kind, responded to emails quickly. Sword arrived fast and was high quality as described.

26 October 2024
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Reply from The Knights Vault

Thank you for the 5 stars Anthony! ⚔️

Rated 5 out of 5 stars

Beautiful replica of Finrod’s dagger

Beautiful replica of Finrod’s dagger.
Fast shipping. Will be buying from TKV again.

3 October 2024
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Reply from The Knights Vault

Thank you for the 5 stars, Steven! Glad to hear that you are happy with the dagger and the fast shipping ⚔️

Rated 5 out of 5 stars

Great experience

Great experience. The sword got delivered quickly and well packaged

14 October 2024
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Reply from The Knights Vault

Thank you for the 5 stars, Cyprian! We appreciate your feedback ⚔️

Rated 5 out of 5 stars

Absolutely incredible sword

Absolutely incredible sword. I ordered the Cruel Young King's Sword and it is beautiful. Delivery was incredibly fast would highly recommend this company for display swords from their favourite show.

14 October 2024
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Reply from The Knights Vault

Thank you for your review, Jenson! Thrilled to hear that you are happy with your new sword ⚔️

Rated 5 out of 5 stars

Amazing quality and beautiful work

Amazing quality and beautiful work , delivery was very quick , expected to wait a couple of weeks but came within days. Bought for a christmas present for my husband and cannot wait for him to see it. Very happy with the product and will definately be purchasing again.

10 October 2024
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Reply from The Knights Vault

Thank you for your review, Erin! So pleased to hear that you're happy with the sword and the quick delivery, we hope your husband loves his Christmas present! ⚔️

Rated 5 out of 5 stars

friendly, efficient, respond promptly.

I had the pleasure of dealing with Sarah N. at The Knights Vault and the customer service has been impeccable. Prompt responses, always friendly and always going the extra step. Cannot fault any of my interactions with Sarah or The Knights Vault. Thank you again!

Liam

12 October 2024
Unprompted review
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Reply from The Knights Vault

Thank you for your review, Liam! We're delighted to hear Sarah provided you with exceptional service. We'll be sure to pass on your kind words to her. We appreciate your support! ⚔️

Rated 4 out of 5 stars

The Knights Vault

The Knights Vault - 5 stars, unfortunately the makers of the Lothlórien Dagger - 1 star for not having a flush fitting dagger hilt to the sheath.

17 September 2024
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Reply from The Knights Vault

Hi Peter, thank you for your review! We appreciate your feedback on the Lothlórien Dagger as well - it's important to know where improvements can be made. We will certainly pass your comments along to the manufacturer! Thank you for your support ⚔️

Rated 5 out of 5 stars

Well pleased !

Great Service , well packaged , happy with my purchase ! Will be ordering again !

26 September 2024
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Reply from The Knights Vault

Thank you for your review, Colin! We're glad to hear you were happy with the service and packaging. We appreciate your continued support! ⚔️

Rated 5 out of 5 stars

Item was delivered quickly and well…

Item was delivered quickly and well packaged, some damage on the outside but apart from that very happy.

21 September 2024
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Reply from The Knights Vault

Thank you for the 5 stars, Josh! Please email us a photo of the damage, let's see if there's anything we can do for you ⚔️

Rated 5 out of 5 stars

Top quality shop

I've bought several items from the knights vault. I've been happy with every order from the delivery down to the quality of the swords I've ordered. This should be anyone's go to place for movie props and more and I would recommend anyone to visit their store as it's one of a kind.

21 September 2024
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Reply from The Knights Vault

Thank you so much for your kind words and for being a loyal customer of The Knight's Vault, Gary! We're thrilled to hear that you're happy with the delivery and quality of the swords you've ordered. Your recommendation means a lot to us, we look forward to serving you again soon! ⚔️

Rated 5 out of 5 stars

Zelda master sword

Very well made much better than expected! Very happy with this Zelda master sword ! It’s fab!
Delivered really quickly!
Love it ! Thank you!x

5 September 2024
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Reply from The Knights Vault

Pleased to hear that you are happy with your new sword, Wendy! Thank you for the 5 stars ⚔

Rated 5 out of 5 stars

Thank you

Arrived today and I can honestly say I'm mind blowing by the quality and the fact it arrived with wall mount and sheathe, 5 Star product. I got this as a give but I'm gonna have to order somthing for myself it's incredible.

Thanks to the team aswell as they kept me posted with updates and progress fantastic service 👏

19 August 2024
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Reply from The Knights Vault

Thanks for the 5 stars, Iain! ⚔️

Rated 5 out of 5 stars

Happy customer

I ordered a sword from The Knight’s Vault in April, for my daughter’s birthday in May. I was advised that the sword was on back order and as a result there would be a delay in my receiving it. When the delay turned out to be longer than anticipated due to supplier issues, the staff at The Knight’s Vault couldn’t have been more helpful. Having decided not to take the refund offered, I was kept informed of my order’s progress by staff member Yilin, who was at all times friendly, helpful and prompt in replying to my emails. I received the sword last week (mid August), along with a free gift as a thank you for my patience and understanding. The sword is 100% worth the wait, and the customer service from The Knight’s Vault has been exemplary. I am a very happy customer, and would have no hesitation in making future purchases from the shop.

13 August 2024
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Reply from The Knights Vault

Thank you for your lovely review, Sarah! ⚔️

Rated 5 out of 5 stars

I absolutely love the sword I got

I absolutely love the sword I got! The store has great customer service and was very efficient.

13 August 2024
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Reply from The Knights Vault

Thank you for leaving us a review, Becky! Pleased to hear that you are happy with your new sword ⚔️

Rated 5 out of 5 stars

A very high quality purveyor of fine crafts

Service and attention to detail were great and the items I bought were crafted to a very high standard (namely, The One Ring of Sauron The Great). I really feel I'm a Ring-Bearer and in need of a Fellowship.

15 August 2024
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Reply from The Knights Vault

Seek your fellowship, Ring-bearer! Fear not, for the burden is heavy, but not yours to bear alone ⚔️

Rated 5 out of 5 stars

Amazing product and amazing service.

I have ordered Anduril sword for my Fiancé birthday and even though order was on back order ,I didn't mind waiting. Communication with Knights Vaults was nothing short of perfect. I was offered refund in case I didn't want to wait for the sword,I knew at every step what was happening with my order etc. When sword arrived,I was really surprised with how good quality the product was. Really,really impressed with it. It looks amazing,very well made and my Fiance is over the moon with it. We received little extra gift as the wait was so long and that was such nice little surprise.

13 August 2024
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Reply from The Knights Vault

Thank you for leaving us a review, Mags! Pleased to hear your fiancé is happy with their new sword ⚔️

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