The Knights Vault Reviews 580

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the swords, noting their authenticity and craftsmanship. Many people also highlight the excellent delivery service, mentioning quick shipping, secure packaging, and timely arrivals, even for international orders. The ordering process is frequently described as easy and straightforward, and the staff are commended for their helpfulness, friendliness, and clear communication, keeping customers informed throughout. However, some customers experienced delays with back-ordered items, and a few noted that their orders arrived broken. While these instances caused initial dissatisfaction, the company often provided good communication and, in some cases, included a complimentary gift to compensate for the inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the fantastic and amazing quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

People report positive experiences with the ordering process. Customers found the website easy to use, with... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers describe the staff as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Anduril for my brother's wedding while on backorder. However due to law changes in the UK it took around five months for the new stock to arrive. Throughout, I was kept up to date on what w... See more

Company replied

Rated 5 out of 5 stars

This is the second Sword I have bought from the Knight's Vault. I would highly recommend them. Excellent quality sword and came really well packaged and came really quickly once dispatched. I ordered... See more

Company replied

Rated 5 out of 5 stars

I’ve bought from The Knights Vault twice now and both times received amazing swords. If something is on backorder you might need to wait a bit, but it’s absolutely worth it. Their customer support is... See more

Company replied



Company details

  1. #3 of 6 best companies in Souvenir Shop
  2. #54 of 135 best companies in Collectibles Shop

Written by the company

At The Knights Vault you will find one of the biggest sword collections available anywhere including many unique weapons. From sword replicas inspired by Lord of the Rings or Game of Thrones to Viking and Roman swords and hand made Scottish weaponry. As well as weaponry, we stock a broad range of beautiful handmade Scottish gifts, Lord of the Rings and Game of Thrones memorabilia, and heraldic themed gifts. There is something for everyone backed up with world class service and worldwide shipping.


Contact info

4.8

Excellent

TrustScore 5 out of 5

580 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great products and great service!

Very good at contacting when pre-ordering a sword on backlog from lord of the rings. Excellent quality and the gift I received I am very happy with! I also got a necklace for my girlfriend which came in time just before her travels!

13 August 2024
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Reply from The Knights Vault

Thank you for leaving us a review, Liam! ⚔️

Rated 5 out of 5 stars

Great quality, quick delivery, friendly service

The order arrived quickly and the sword was of great quality and exactly as advertised. My husband was very happy with his gift!

6 August 2024
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Reply from The Knights Vault

Happy to hear your husband is happy with his new sword! Thank you for leaving us a review ⚔️

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Very friendly and helpful in the shop. Arrived on time. Easy to order from online. Will continue to purchase from this shop!

1 August 2024
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Reply from The Knights Vault

Thank you, Gabrielle! ⚔️

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, spoke to store before ordering.Was very helpful.
Ordered online ,fast delivery fully tracked.would highly recommend

1 August 2024
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Reply from The Knights Vault

Thank you for leaving us a review, Jenny! ⚔️

Rated 5 out of 5 stars

I’m from Australia and these guys were…

I’m from Australia and these guys were fantastic when it came to answering my questions and doing it quickly as well, they really did make my experience as smooth as possible and would 100% recommend their service and products

29 July 2024
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Reply from The Knights Vault

Thanks for leaving us a review, Jack! ⚔️

Rated 5 out of 5 stars

Outstanding as always.

Outstanding as always.
Great customer service.

Delivery from Edinburg to Arizona was super fast.

Always will buy from The Knight Vault.

Just one recommendation, secure better packing is desire. Many miles to travel and many bumps to damage bend product.

Thank you so much, will continue buying on line and stop at your store next time we are visiting.

18 July 2024
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Reply from The Knights Vault

Thank you for your review, Marcos! ⚔️

Rated 5 out of 5 stars

Great company, quality goods

Ordered an axe but they had difficulty getting it, they kept me informed and offered me a refund, I decided to keep waiting. In the end they contacted me to say it had been discontinued and again offered me a refund or replacement, I took the replacement and it is absolutely beautiful. I would definitely use The Knights Vault again.

6 July 2024
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Reply from The Knights Vault

Thank you, Donna! Happy to hear that you are pleased with the replacement 🪓

Rated 5 out of 5 stars

Ordered a sword for my boyfriend’s…

Ordered a sword for my boyfriend’s birthday (I’m yet to give it to him but I know he’ll love it!) and it’s great! Customer service has been great and communication between their courier and myself was very clear.

3 July 2024
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Reply from The Knights Vault

Thank you, Charlotte! We hope your boyfriend has a great birthday and likes his new sword! ⚔️

Rated 5 out of 5 stars

Great

Came high quality very impressed

24 June 2024
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Reply from The Knights Vault

Thank you for leaving us a review, Jamiee! ⚔️

Rated 5 out of 5 stars

Anduril sword

I received the Anduril sword today and I'm thrilled with it.The quality and workmanship is wonderful and The Knights Vault customer care could not have been better updating me constantly on my order

5 June 2024
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Reply from The Knights Vault

Pleased to hear that you are happy with your new sword, Tracey ⚔️ Thank you for leaving us a review!

Rated 5 out of 5 stars

Beautiful swords!

While in Scotland a couple of weeks ago, hubby and I walked through Victoria Street (supposedly where J.K. Rowling got inspired to write some of Harry Potter and envisioned Diagon Alley). I noticed The Knights Vault store and wanted to buy hubby two swords but then I thought "how am I gonna get them on the plane?". So when we got home I ordered the McCleod and Wallace swords from The Knights Vault for my hubby. He hasn't seen them yet because I'm going to surprise him with the swords on Father's Day. I inspected them when they arrived and they were in pristine condition and are absolutely BEAUTIFUL, especially the Wallace sword. That sword makes an impression I tell ya. And I cannot wait to give both swords to my husband on Father's Day!

15 May 2024
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Reply from The Knights Vault

Nicely done, Claudia! Super happy to hear that the swords arrived in mint condition. I hope your hubby likes his new swords! Thank you for leaving us a review ⚔️

Rated 5 out of 5 stars

Great products

Wonderful staff and amazing products, would highly recommend. I bought the Anduril (deluxe edition) and I cannot recommend it enough.

11 April 2024
Unprompted review
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Reply from The Knights Vault

Thank you, Matthew!

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