I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has... See more
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The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had... See more
Company replied
Okei naman yung product,however mali yung payment dun sa courier hindi updated I reported it pero wala response..sana maaddress.Please check your email thanks
I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before plac... See more
Company details
Information provided by various external sources
THEKULT.COM is the only online beauty platform, that offers 100% authentic products from well-known local and international brands, with the most affordable prices in the Philippines!
Contact info
9110 La Campana St., 1207, Makati, Philippines
- +63 9176506010
- cx@thekult.com
- thekult.com
I did not receive the cosrx freebie…
I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has dissolved all my trust in the app. I tried raising a complaint but nothing was done.
4 March 2024
Unprompted review
I love how convenient it is to order…
I love how convenient it is to order here and I am amazed by how quickly it arrived. The packaging is great and is secured which made my order undamaged. My experience here is great and I can't wait for to purchase again.
3 October 2023
Unprompted review
The product is 100% genuine
The product is 100% genuine! Worth the price!
5 April 2021
Unprompted review
Fast delivery
Fast delivery. Love the products. Will order again definitely.
4 April 2021
Unprompted review
Arrived on schedule will order again
4 April 2021
Unprompted review
Fast delivery
29 March 2021
Unprompted review
Great experience
Quick delivery and items were in great condition! Would definitely order and recommend the site
28 March 2021
Unprompted review
Trustworthy
Trustworthy! Affordable & 100% authentic perfume! Fast & free delivery!
24 March 2021
Unprompted review
Reply from THEKULT.COM
Dear Valued Customer,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
☺️☺️☺️
Second time ordering from The Kult, and I’ll definitely keep coming back for more after this! Great service, especially with the courier being courteous and considerate of my situation during the time of delivery. Thanks so much!
21 February 2021
Unprompted review
Reply from THEKULT.COM
Dear Pauline,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Shopping is convenient!
The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had to pay in just a few clicks and done! They'll notify you as soon as they received it. It's also great for those who are in a rush, since they have a next-day delivery option to select from. And their products are absolutely legit! As a repeat customer, I approved!
4 January 2021
Unprompted review
Reply from THEKULT.COM
Dear Betina,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Fast delivery
2 January 2021
Unprompted review
Reply from THEKULT.COM
Dear Laurent,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Unsatisfied with the service
Orders take too long to be delivered! It's been almost 2 weeks and I havent received my package nor an update from them. Takes longer than international delivery. Paid for my order in advance, hoping for a hassle-free experience but it seems like thr opposite. So disappointing :/
8 December 2020
Unprompted review
Reply from THEKULT.COM
Dear Bea,
Thank you for leaving us a review. We’re sorry to hear that your experience with our store has not been up to par with your expectations.
As per checking, your order is already in transit with our courier, and tracking details were sent to your email address.
Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Again, we would like to thank you for making it possible for us to improve on our probable weaknesses.
Please feel free to reach out to cx@thekult.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right this time if you give our store another chance.
-THEKULT.COM Team
Orders received in just a few days
Orders received in just a few days. Thanks!
7 December 2020
Unprompted review
Reply from THEKULT.COM
Dear Therese,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Received the authentic items quickly
Received the authentic items quickly. Thank you!
6 December 2020
Unprompted review
Reply from THEKULT.COM
Dear Ann,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Fake products
I just bought dolce light blue perfume from them and i must say it's fake. Its scent doesnt last long unlike the ones i bought from rustans. I used it (the fake one i bought from thekult) in the morning and it doesnt even last until the afternoon while the other one (from rustans) lasts long until i showered in the evening (my activity from morning to evening is the same, became a routine). Alsooo, the neck of the bottle came off first thing i opened the bottle (its supposedly the cap only) +++ the plastic packaging of the box was ripped. So to whoever is trying to buy from them, oh boy remove them now from your cart. Youre just gonna waste your money buying fake products from them. Dont be deceived by their "sale" items.
26 November 2020
Unprompted review
Reply from THEKULT.COM
Hi Anna,
Thanks for posting your feedback. Sorry to hear about your experience with the Dolce Light Blue perfume you bought from our site.
We checked with our warehouse team and they confirmed that the item was wrapped and packed well in order to avoid damage. We're working with our courier-partner to have this further investigated as to what happened during shipping.
Meanwhile, you can contact us directly at cx@thekult.com and send photos of the item you received. That way, we can forward them to our higher department so we can decide what to do next. Rest assured that we only sell authentic items and we have the same suppliers as that of Rustans and Watsons.
If there's anything else we can help you with, please feel free to let us know.
All the best,
Kult Customer Service
NICE
this is my second time ordering on the shop thank you .. Good job
18 November 2020
Unprompted review
Delivery was fast and items are legit.
10 November 2020
5-star experience
Thee website was easy to use and I received my order next day, given that i placed it on a Sunday. It was on pristine condition and the packaging was superb chick!
25 October 2020
Unprompted review
HIGHLY RECOMMENDABLE :)
I RECEIVED THE PACKAGE ON THE SAME DAY I ORDERED IT! I was really impressed. And of course, they delivered as ordered :) Thanks, The Kult.Com! :D
7 October 2020
Unprompted review
Reply from THEKULT.COM
Dear Jam
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
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