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See what reviewers are saying

Rated 1 out of 5 stars

I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has... See more

Rated 5 out of 5 stars

The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had... See more

Company replied

Rated 4 out of 5 stars

Okei naman yung product,however mali yung payment dun sa courier hindi updated I reported it pero wala response..sana maaddress.Please check your email thanks

Rated 5 out of 5 stars

I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before plac... See more

Company details

  1. Beauty supply store
  2. Cosmetics shop
  3. Perfume store

Information provided by various external sources

THEKULT.COM is the only online beauty platform, that offers 100% authentic products from well-known local and international brands, with the most affordable prices in the Philippines!


Contact info

3.3

Average

TrustScore 3.5 out of 5

372 reviews

5-star
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1-star

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Rated 1 out of 5 stars

The product is not authentic.

11 June 2020
Unprompted review
THEKULT.COM logo

Reply from THEKULT.COM

Dear Eshen,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

Rated 5 out of 5 stars

Great packaging.

11 June 2020
Unprompted review
THEKULT.COM logo

Reply from THEKULT.COM

Dear Malou,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

Rated 4 out of 5 stars

Their customer service is so reliable

Their customer service is so reliable. Package are well-packed upon delivery.

10 June 2020
Unprompted review
THEKULT.COM logo

Reply from THEKULT.COM

Dear Edfel,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

Rated 5 out of 5 stars

Long lasting and original

I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before placing it for delivery? I'm just curious. Thanks.

9 June 2020
Unprompted review
Rated 1 out of 5 stars

The item's smell doesnt stay long

The item's smell doesnt stay long. It seems fake just like water

9 June 2020
Unprompted review
THEKULT.COM logo

Reply from THEKULT.COM

Dear Joan,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

Rated 5 out of 5 stars

the best service

the best service, the products are all authentic. I will difinitely order again.

7 June 2020
Unprompted review
THEKULT.COM logo

Reply from THEKULT.COM

Dear Hannah,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

Rated 5 out of 5 stars

👍👍👍

I had a smooth and fast transaction despite on a general community quarantine. Thank you. :)

6 June 2020
Unprompted review
THEKULT.COM logo

Reply from THEKULT.COM

Dear Lheng,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

Rated 4 out of 5 stars

The item arrived just on time before my…

The item arrived just on time before my dad's bday.
It was a hassle free teansaction.thanks the kult!

4 June 2020
Unprompted review
THEKULT.COM logo

Reply from THEKULT.COM

Dear A.G.,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

Rated 1 out of 5 stars

Order#33043

I made an order (Order#33043) on May 13 and I haven’t received the items until today. I sent an email asking for the status (tracking #: NVPHTKULT000033043 ) of my order last May 28 and I was told via email that they will get in touch with the courier as soon as they can and get back with me, in which they haven’t yet. It’s almost a month from the day i made my purchase.

Thank you!

4 June 2020
Unprompted review
Rated 1 out of 5 stars

Not authentic

Not authentic. Do not buy here.

4 June 2020
Unprompted review
THEKULT.COM logo

Reply from THEKULT.COM

Our Valued Customer,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

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