The Lawn Pack Reviews 

371
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, noting that their previously patchy outdoor areas quickly became lush, healthy, and completely transformed into green carpets. People also frequently mention that the friendly support team provides incredibly helpful guidance and very quick responses whenever they need gardening assistance. However, some reviewers were not happy with the overall results, mentioning that the grass seeds simply did not germinate and left them with stubborn bare patches. A few consumers also felt that the items were rather expensive and failed to provide any noticeable improvement to their lawns.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it is easy to use and delivers fast,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents provide fast,... See more

Service

Consumers find service to be exceptionally positive, consistently highlighting the quick and helpful... See more

Quality

Clients share positive opinions on quality, consistently highlighting top quality products and impressive... See more

Staff

People report positive experiences with staff, highlighting their helpful and responsive approach. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love it,that’s all I need to say. LawnPack was recommended by a friend who has the most beautiful lawn,whereas mine was awful. Really simple easy to follow instructions,great customer service suppor... See more

Rated 5 out of 5 stars

I’ve been using The Lawn Pack for eighteen months now, and have subscribed to their annual plan. My lawn has transformed from a brown, patchy mess, to a lush, all-year green delight by following their... See more

Rated 5 out of 5 stars

I had been using a well-known national lawn company for years but was perpetually disappointed with the results. Since buying a small aerator/scarifier and starting with The Lawn Pack my lawn has tra... See more

Rated 5 out of 5 stars

Applied the Stronger Roots Grass seed and the Autumn Pack to a lawn which was in a bad state having suffered through the long hot summer. In large patches the grass had just died leaving bare earth. A... See more


Company details

  1. Seed Supplier
  2. Fertiliser Supplier

Written by the company

The easiest way to get a lawn you love - fast. The Lawn Pack & The Lawn Pack Plus have transformed over 50,000 lawns. Each kit includes step-by-step guides for guaranteed professional quality results in just 4 weeks. We also offer seasonal treatments and fertilisers to keep your lawn green, healthy, and thriving all year round - no lawn care service needed. Get 15% off when you use to our Seasonal Pack Subscription!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

371 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(371)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trust the process!

Having totally started from scratch, rendering my lawn to a 100 sq m space of mud I was nervous about if it would ever recover.
I followed the instructions to the letter and now after 6 weeks I have thick green grass which is ready to have its first cut once it stops raining.
I had some patchy areas in shade and lawn pack were really helpful in giving me some practical advice on how to encourage growth in those areas plus reassurance that it will grow ok, plus advised me on mowing the first few times . Excellent service . Some hard work in preparation required in scarifying/ airing/ top soiling / netting etc and religious consistency required my me with watering and banging on the window to scare off the local pigeon population but I am very pleased with the results so far and once it is cut I am looking forward to sitting on my patio and admiring a lovely green stripy lawn .

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything a beginner needs

It's difficult to know what to buy when you are new to gardening, or looking after your lawn. The pack comes with everything you need, and detailed instructions. It is time consuming to do all the steps, but it's worth it. Whenever I had a question, their customer support team answered my emails efficiently and were very helpful.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Love it,that’s all I need to say.

Love it,that’s all I need to say.
LawnPack was recommended by a friend who has the most beautiful lawn,whereas mine was awful.
Really simple easy to follow instructions,great customer service support,now I’m just waiting for Friday so I can take the fleece off. Never thought I’d be so excited by actually watching grass grow !!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Having moved to a new house we sent a…

Having moved to a new house we sent a photo to get advice on a very patchy lawn . We received a detailed guide on what to do to achieve a better lawn. Very informative and helpful advice. Thankyou

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Waste of money. The only growth I’ve seen is from the weeds in my lawn. Lots of perpetration, followed instructions, top dressed it and even netted it to keep off pigeons. Nothing has happened , still bare patches with zero growth.

1 April 2026
Unprompted review
The Lawn Pack logo

Reply from The Lawn Pack

From what you’ve described, it sounds like you’ve put good prep work in - but it’s important to say that we’re still right at the very start of the growing season (your review was placed 1st April). At this stage, we wouldn’t expect to see significant growth yet, especially if soil temperatures haven’t consistently warmed up.

Grass seed won’t germinate properly until conditions are right, so bare patches at this point don’t mean the product hasn’t worked - it usually just means it hasn’t had the right conditions yet.

Always reach out to us so we can provide assistance and advice.

Please get in touch with our customer service team and let us know:
- When you applied the seed
- Photos of the area

Once we have that, we can give you clear, specific guidance and help you get the results you’re expecting.

- The Lawn Pack Team 🌱

Rated 5 out of 5 stars

Fantastic Customer Service

I haven't used the products yet so can't comment on their effectiveness.

When we opened our box one of the packets had split. I emailed customer services and got a really quick response from the team. I clarified which item was damaged and they advised a replacement would be sent out. We received the replacement free of charge a few days later.

Really good example of amazing customer service, quick responses to emails and a speedy solution. Well done team and thank you 🙂

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Inconsistent instructions

My concern is about the guide provided for application. The leaflet which comes with the product states clearly that you should make sure that temperatures are at a minimum 12c for the next two weeks and no frost before seeding. I planned my seeding around this. I have just seen a separate email from Lawnpack which was sent to me separately which states that temperatures must be 12c and no less than 5c minimum for 2 weeks BEFORE seeding. This is completely different information and completely changes the plans I have made for seeding. Lawnpack please make sure the information you provide across your literature is consistent!

2 April 2026
Unprompted review
The Lawn Pack logo

Reply from The Lawn Pack

Thanks for your feedback - and we understand why this has caused some confusion.

To clarify, both pieces of guidance are correct and are referring to slightly different but equally important points. The key factor for successful germination is consistent soil temperatures and avoiding frost, which is why we emphasise both daytime temperatures and overnight lows.

The leaflet focuses on ideal ongoing conditions after seeding, while the email highlights the importance of stable temperatures leading into seeding, particularly avoiding cold snaps or frost, which can delay or prevent germination.

That said, we appreciate that this wasn’t as clearly explained as it could have been, and we’ll take that on board to improve how we communicate this going forward.

If you’d like, feel free to reach out to our team and we can help you plan the best timing for your seeding based on current conditions.

The Lawn Pack Team 🌱

Rated 5 out of 5 stars

Fabulous people

Every email I have sent asking for guidance has been answered quickly and the guidance has been straightforward, plus they are all so lovely and friendly. As yet I’ve only used the iron sulphate and keeping everything crossed that once mid-April comes and my treatments are down my lawn will look lush and gorgeous.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

First of the product isGreat Product - Great Service great and…

First of the product is great and produces really impressive results. There are a regular number of emails through the year offering tips and advice on how to get your lawn looking its best. Also the support is execlent, the responses are alway prompt. All in all I would recommend The Lawn Pack to anyone wanting to get the best out of their lawn.

26 March 2026
Unprompted review

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