The Leather City Reviews 

907
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of products, highlighting beautiful craftsmanship, premium materials, and perfect fit for custom-made items. People consistently commend the outstanding customer service for its responsiveness, thoroughness, and proactive communication regarding measurements and order updates. Many consumers also appreciate the smooth ordering process and prompt delivery, often receiving items earlier than anticipated. However, some customers noted occasional delays in order processing and delivery. A few also felt the product received did not always match the item ordered or its description, citing discrepancies in material or design.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently describing items as... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship,... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding communication and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as simple, thorough,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my custom made Negro League Baseball Varsity Jacket a couple of days ago and I am extremely happy with my purchase. A well made jacket. Stylish and made with quality materials. Espec... See more

Rated 5 out of 5 stars

Overall the color, fabric and fit were exceptional. A friend who's been a professional seamstress for over 40 years said the suit was very well made for the pricing. Unlike janky looks and gross sizi... See more

Rated 5 out of 5 stars

I ordered all the way from the USA and I truly had such a great experience. All my questions answered, wonderful customer service, and overall a wonderful product. Everything arrived perfectly, truly... See more

Rated 5 out of 5 stars

I ordered a jacket last year, and although the order took a long time to be processed and shipped, i received a quick answer every time i had a question about the order. The jacket itself is great, it... See more


Company details

  1. Outerwear Shop

Written by the company

Heritage. Premium Quality. Commitment. Satisfaction


Contact info

4.8

Excellent

TrustScore 5 out of 5

907 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(907)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am really happy with my jacket it is…

I am really happy with my jacket it is absolutely amazing love the design love the feel to it it’s very comfortable and definitely top quality I highly recommend it to anyone looking for a long term awesome jacket 🙂😊

25 April 2026
Unprompted review
Rated 5 out of 5 stars

the "Harry-jacket"

I ordered the jacked from "3rd tock from the sun", the one Harry wears on the show. It looks exactly like the original. The fabric is also great. The delivery was quick and the service was good. I accidentally ordered the same product twice, but they responded quickly and my refund was within a week.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Great product feel, look and quality. Sweet customer care.

Great customer care: fast responses, quick turnaround, quick delivery, packed with love. Even willing to make a custom design that is not in stock.

Great product: nice, supple, soft leather and good workmanship. Just placed an order for my 2nd jacket as I love the 1st one.

Actually, my jacked from these folks is now my favorite leather product. It has the right look, fit and feel. I have another leather garment from a big designer brand - but that designer product is now permanently in the closet as I like The Leather City product way more.

Will order again. This is hopefully now my designer brand for leather goods.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with this purchase

Really happy with this purchase. The quality is excellent — it feels well made, thoughtfully put together, and it definitely met my expectations. I love it.

The first jacket arrived a bit oversized, but to their credit, the team remade the entire piece, which I really appreciated. After that, I still had the shoulders taken in slightly for a perfect fit — but overall, a great outcome.

Customer support was also excellent — responsive, helpful, and easy to deal with throughout the process.

Overall, a great experience and I’d happily recommend them.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The jacket is really amazing

The jacket is really amazing! For the price you pay you get a 6★ service! Customer service is straight forward and direct something i need from a company! My son who the jacket was for wore it to school and his confidence sky rocketed as he expressed himself through clothing! Even his favourite teacher loved the jacket

9 April 2026
Unprompted review
Rated 5 out of 5 stars

amazing jacket and brilliant communication

I recently bought an amazing jacket from the Leather City and the jacket was exactly what I ordered and was top notch quality. They was communicating every single I time and kept me updated every time about when jacket would arrive. I will definitely be ordering from them again

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience.

Excellent experience buying from The Leather City. Great communication and fast shipping. Great quality and will definitely buy from here again. I ordered the Axl Rose skull leather jacket and I’ve just received the jacket and it’s absolutely amazing!!! Thank you all so much, it fits perfectly and is definitely the best fitting jacket I own. I love it, thanks again!!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience even emailed after…

Amazing experience even emailed after we ordered to ensure we had the right sizing. Very high quality and packaging was very nice and professional it was a Christmas gift and my daughter loved it! Would definitely order from Leather City again.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Yeah, baby! High Touch. Professionally Tailored. Quality Look.

Overall the color, fabric and fit were exceptional. A friend who's been a professional seamstress for over 40 years said the suit was very well made for the pricing. Unlike janky looks and gross sizing (S, M or L) on Amazon, I was asked for my actual measurements and shown how to take them. The customer service exceeded my expectations. I'm a little OCD about re-creating a character, but they made my Austin Powers impersonation shag-a-delic, baby!

4 January 2026
Unprompted review
Rated 5 out of 5 stars

ELVIS SPEEDWAY JACKET

ELVIS SPEEDWAY JACKET
Ordered the leather Elvis (Steve Grayson ) blue jacket. The jacket is amazing. fits perfect. The material and construction are legit.

1 February 2026
Unprompted review
Rated 4 out of 5 stars

Fast and efficient postage. Good communication

I had concerns with my jacket so I contacted Leather City to explain my issue. We exchanged several emails and I sent some photos. Leather City considered my case which resulted in a positive outcome. I am happy with the service.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service.

I want to say thank you for the excellent customer service prior to my purchase. You guys rightfully questioned my size choice. Had you not, both jackets would have been too big. The jackets are amazing and I will recommend you to everyone looking to buy a coat. They are well made and warm. Thank you for what you do.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

"5 stars service

"5 stars! The entire ordering process was smooth and straightforward. A special shoutout to the team—everyone was incredibly friendly and helpful. It was a great experience, and I will definitely be ordering again!"

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Jacket with Exceptional Serivce

I recently purchased a jacket from The Leather City for my daughter and was blown away by the entire experience. The quality is outstanding—the leather is buttery soft and the fit is absolutely perfect. What really sets them apart, however, is their incredible customer service. From a personal phone call to confirm the order details to their proactive check on whether the jacket was for a man or a woman to ensure the correct sizing, their attention to detail is unmatched. I have zero complaints and highly recommend them to anyone looking for premium quality and a team that truly cares about their customers.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Husband's Christmas gift

I ordered a coat for my husband's Christmas gift and I was worried that it would arrive late, ( I hadn't really ordered in time) but the customer advisor put my mind at rest and gave me help tracking it. Very nice and friendly emails, it was great to deal with a company who seem to put it's customers first. Thank you.

18 December 2025
Unprompted review

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