For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more
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Review summary
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Got the wrong bit twice from another supplier and had to pay to return both. This despite their invoice showing the correct description. The girl there also said she couldn’t check their stocks and... See more
Many companies can deliver goods efficiently but a true test is how good they are at resolving issues. The Leisure Warehouse were great when I had a problem with a purchase and sorted out a refund wi... See more
Overall a good shopping experience on The Leisure Warehouse website. The site was easy to navigate and ordering was straightforward. Unfortunately the goods we received weren't suitable for our needs... See more
Company details
- #47 of 60 best companies in Vehicle Parts Shop
Written by the company
Retailer of caravan and motorhome parts, spares and accessories.
Contact info
Moat House Square, LS23 7FB, Wetherby, United Kingdom
- sales@theleisurewarehouse.co.uk
- theleisurewarehouse.co.uk
4.4
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent a lock with no barrel or keys
Sent a lock with no barrel or keys I sent a email if I could return the outside handle and get a refund as I have used the old one not had any reply
24 February 2025
Reply from The Leisure Warehouse
Hi Ian, thanks for your review.
We are sorry you felt the service warranted 1 star - as discussed with you this lock does not come with keys as most people want to fit their own key to match their existing key set. This is mentioned in bold on the item description. We offer barrel fitting as an extra service.
We then offered to cover the cost of collecting the item if you were not happy with it but this was not taken up. We aren't really sure how else we could have rectified the situation for you.
KR
LW Team
They were very helpful and got me the…
They were very helpful and got me the right parts for the job
4 February 2025
Water saver shower head
Ordered easily on line, arrived 5 days later, as they said it would. Great product and service
3 February 2025
Quick and great service
3 February 2025
Excellent 5* Service. After receiving parcel realised I…
After receiving parcel realised I ordered the wrong component. Quick email to The Leisure Warehouse explaining my error I received a prompt email back from them with everything rectified and new items on their way.
Lesson learned. If you're not sure of the replacement part needed email and ask. Excellent 5* service and aftercare
29 January 2025
Easy to order,turned up on time.
28 January 2025
Can’t believe how prompt and efficient…
Can’t believe how prompt and efficient the service was. From order to delivery, including over a weekend.
27 January 2025
Good item !!
7 January 2025
Highly recommended
Ordering online was straightforward and everything was delivered well packed (extremely well packed!) and in good time. I would definitely shop at The Leisure Warehouse again.
6 January 2025
Brought a thurle bike cove for the…
Brought a thurle bike cove for the camper van. The cost was more than competitive and the delivery was as and when they said. Would recommend them.
4 January 2025
Fantastic company
Fantastic company. Great communication and delivered on time. Will definitely deal with them again.
4 January 2025
good price and decent delivery
8 January 2025
Quality seller
Chose Leisure Warehouse over others on the Internet because of their pricing and the information we were able to gather about the product we wanted. We had never bought anything from the company, but we're very pleased with all aspects of the purchase. Product arrived promptly and in pristine condition. Thank you!
9 December 2024
Check your information before posting out!!
No communication the item was so it's way and labelled with the wrong house number despite being correct on the order. Took hours my end to sort and chase the post man to get the parcel back
2 December 2024
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