The Letter Arty Reviews 

318
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent selection of unique and high-quality products, including a wide range of cards and other distinctive items that stand out from typical offerings. Many people appreciate the super speedy delivery, with items often dispatched the same day and arriving quickly, always well-packaged to ensure they reach customers in perfect condition. Reviewers also frequently highlight the exceptional and friendly service provided, describing it as brilliant, efficient, and responsive to queries. However, some people were dissatisfied with delivery, reporting that their ordered items were not received despite tracking indicating successful delivery, leading to frustration.

What people talk about most

Product

People report positive experiences with product, consistently praising the great quality and unique designs... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high quality,... See more

Service

Users describe positive interactions with service, consistently highlighting it as brilliant, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to find wrapping paper for my partners birthday for his December birthday, all that you find is Christmas stuff so it was a nice relief to find this site and find this really fun pape... See more

Rated 5 out of 5 stars

I’ve reviewed The Letter Arty before and nothing has changed. Matt provides a five star collection of cards (my purchase)and service. His shop is my ‘go to’ for unique and quirky designs. Website/shop... See more

Rated 5 out of 5 stars

Beautiful quality cards. Matt never disappoints. Always great value but even better with the special offers . So good to have such a brilliant company selling sustainable cards.

Rated 5 out of 5 stars

Absolutely LOVE my new calendar- it's even better in real life than I expected, such gorgeous quality. Looks amazing in my home office- the perfect start to the year :) Thanks for another fab product... See more


Company details

  1. #26 of 43 best companies in Greetings Card Shop
  2. #7 of 13 best companies in Art & Antiques
  3. #144 of 372 best companies in Gift shop
  4. #10 of 27 best companies in Stationery Shop

Written by the company

Online store selling carefully curated type related greeting cards, prints and vintage framed items including our well known original bus blinds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(318)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice card

Nice card, smaller than expected.
Really disappointed to find a sticky patch of residue left from what I assume was a price label from elsewhere?...

16 June 2025
The Letter Arty logo

Reply from The Letter Arty

Hi Anna, thank you for the feedback. Apologies for any confusion with the dimensions provided on the product page, all of the 'product details' are correct for this card. I'm sorry that the card you received was marked, and that I missed this when packing your order. The card is not from 'elsewhere' but there a small number of cards that unfortunately had the wrong sort of price labels used on them when I first opened my bricks and mortar shop about 18 months ago. This would have been one of these cards that I have had for a while, hence in being in the 'last chance to buy' category of cards with a reduction in price, though of course this doesn't mean you should have received a card with a mark on it. I have refunded your order in full. Apologies if you were unable to find how to contact me to raise your concerns other than via this review. I hope the full refund goes some way towards satisfying your concerns.

Rated 5 out of 5 stars

Perfect Gift

The bus blind was just the perfect gift for my friend who we both shared happy memories with travelling up and down on the bus to & from Ashmore Park in Wolverhampton-thank you The Letter Arty

30 May 2025
Rated 5 out of 5 stars

Framed bus destination blind

Excellent service! Very pleased with the framed bus destination blind which was professionally made and put together by Matt himself. I will be buying more gift items along with the array of cards that Matt sells at his Letter Arty shop sometime in the future.
100% pleased along with a full 10 gold stars 👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

1 May 2025
Rated 5 out of 5 stars

Processed and delivered very quickly

Processed and delivered very quickly. Matt was great in fulfilling a request for a change to one item, if available, and even provided a partial refund. Very good and will keep an eye out for future orders.

2 April 2025

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