LightStrips Reviews 

Original review: After month of waiting for my order that was supposed to arrive in 7 working days I only received half of what I ordered, another month later still not received the rest despite my many messages. They have poor communication and when they do they just apologise and made false promises that it will be with me in 2-5 days. Still waiting... I am now requesting a refund, somehow I doubt I will get it. Really disappointed as the one light strip (dreamy) that turned up is actually very pretty, I would have bought more in time but not now. My advice, find a reputable company, avoid this one!
Edit: the moment after I posted the above with a one star Adam (manager?) called asking if there was anything he could do to help, he apogised saying they were a small company trying to meet demand. I asked that if the missing product (original LED strip) could be guaranteed to arrive before the end of the week I would prefer the product over a refund. It actually arrived, i attached it to the back of the TV, it works, it's fine but it has a high pitched whine with any of the colours that aren't pure RGB or W.
Adam text and then later phoned whilst I was installing LED strip asking me to update review, so I have...

I am also very concerned that this is a fake website that I’ve parted with £60 for my daughters birthday party which is on the 8th of April I ordered them on the 14th of March and have contacted them numerous accounts via email and Facebook messenger to know avail not even a response.

There’s absolutely no way I’m going to let this go out of principle I’m going to go to the end of the Earth to expose these people.

Part 2
So after posting my statement above and sending a DM through Instagram and reviewing the three emails that I had sent and my communication through Facebook messenger I received a very delightful respectful phone call from Adam who is the companies supervisor.
They seem to be completely aware of their lack of communication and are trying to deal with it and to give customers reassurance.

I will definitely review my star ratings after I receive my goods and a generous gift for the inconvenience from Adam and his team.
It’s just unfortunate that all of this could be avoided if the ability to supply a tracking number and a correct ETA of the items which would stop people getting anxiety especially as the majority of reviews that I have read the people are ordering for gifts.

Hopefully part three will be more of a positive statement.

Part 3
So my lights arrived yesterday afternoon and I installed them today and everything has gone smoothly and plenty of time before the birthday party on the seventh.
After liaising with Adam over the phone and then kindly explaining the situation I’m very happy with this purchase and definitely will be using them again in the future main lights are completely unique nobody else has them.

My only advice would be that 7 to 10 days estimated time I would double just in case you are ordering for a birthday.

Anyway I’ve change my recommendation from one start to 5 stars good luck guys and I’m sure I’ll be back soon.

**update** Products did arrive. European plugs, so will have to buy adapters. That might be my fault.

But cheap packaging. A big dent in the side of one. One reviewer thinks they are just cheap Amazon lights forwarded, which might be correct, and explain why the delivery times are awful.

Not a con, but late delivery, no updates, little in updates until I posted on here, poor customer service, and product disappointing.

I think this is a con, with fake positive reviews. The last 3 positive reviews all say it’s “worth the wait” or similar. Perhaps I am just one of the unlucky 50% they don’t send orders to?

3 weeks late, no replies, no explanation, one response, which is very similar to the one from another review - you will get it next week.

I suspect it’s a bunch of scumbags stealing peoples money, but will update if the order ever arrives. Not that hopeful though.

At the moment have to say, save yourself from fraud, and don’t order from this company

In reply, I think it’s important to stick to the facts here. There are a number of low reviews, with the odd good one. It is a fact 3 of the most recent positive use the same “worth the wait” title. Coincidence? Possibly.

In terms of the type of company you are, below is a summary of the “customer service” you have supplied.
Rebecca, out of 5 how would you rate it?
02-Mar - ordered
02-Mar - confirm rec’d, delivery quoted up to 12 days. Commitment to say when shipped.
12-Mar - chased, as no advice of shipping
13-Mar - reply, stating will be delivered week commencing 15-Mar
17-Mar - chased, reply saying manager will contact
18-Mar - chased, no reply
20-Mar - chased, no reply
21-Mar - chased, no reply
22-Mar - chased, no reply
23-Mar - chased, no reply
24-Mar - chased, no reply
25-Mar - post on here, and finally get something back.

I should add, that in the chasers, it was made clear that I was becoming concerned with no contact, and feared fraud. I explained the lights were for children in isolation due to covid, and that the amount paid was significant to me and could not be replaced. I also said I would rate as 1 star if you did not reply.

You ignored all these messages

Hi I would like to change my review as it might of taken a lot longer than stated for delivery but they have finally come good and I have received all of my order plus the customer service which I finally got was brilliant any thanks

Hi I ordered my items over 7 weeks ago and still have not received them . I place another order only for it to be sent but was broken. Customer service is rubbish and take forever to get back to you only to be told the same thing that you will receive you items next week but nothing comes. Do not use this company would never recommend it to anyone

Ordered and paid for dpd 2-4 day delivery but have heard nothing since. Wish I had read reviews here first if no reply today
Adam phoned and said will be delivered tommorow so fingers crossed

Ordered "the big one" light strips and extension on 8th March. Still haven't been delivered. Emailed and messaged on Facebook with no reply. Not happy, customer service isn't good at all. My 7 year old is desperate for her lights.

Just received a call from Adam, my order has now been shipped with a tracking number. And explanation to why I hadn't received a response.

Fingers crossed I will get my order after reading other reviews they had a similar response but still didn't get there order.

Adam was polite on the phone, just a shame it has to come after a bad review.

At first my experience was pretty bad. I waited such a long time for them to let me know that my item had been shipped. Even when my item hadn’t been shipped they told me that it had. It came a couple weeks after they told me it had been shipped.

There were a few things wrong with my order which I was quite annoyed with, but I sorted everything out with Adam. He sent me a new set of led lights and gave me a return label for the first set.

The lights are worth it in the end, however it would be great if they made their customer service more reliable as it took me many attempts to get anyone to reply to me.

Thank you for sorting out the situation Adam, I greatly appreciate it.

What a joke, order item for Christmas arrived 4 weeks later, still waiting for 1 item 3 months later, communication was shocking, they don't reply to emails, when item arrived it wasn't even a British socket, have never known anything like it.

IM STILL waiting I ordered 2 Galaxy light projectors on the 15 of February , it’s literally the 8TH of March now, I feel like I have been scammed if anyone from that website see’s this review I want a refund please! It was better ordering from Amazon,

Follow up to my order, I’ve finally received it. Adam who works for the company gave me a call and reassured me that it was arriving, other than the fact that it takes a lot of time to arrive , I’m happy with my purchase. Thank you 😊

I ordered the light up globe the
One that plays music threw for
My son who is autistic for his birthday paid extra for delivery so it come quicker and still not received it I am gutted I’ve emailed and emailed and emailed no reply I got an email
Of them saying it’s been shipped but still not received wish I seen these reviews first or would never of ordered I am gutted for him!!!!
I have now recieved my order with help from a lovely man called Adam really happy with it all Thankyou

After speaking to Adam on the phone he was straight on the ball with the problems we had run in to and explained fully what the hold up was. We received my daughters lights along with her galaxy projector last week and she absolutely loved them, we will be ordering more. Thank you so much lightstrips and Adam for your help 😃

Was a bit sceptical of the lightstrips company after reading reviews.
I placed an order on the 29th January and didn't receive the items until the 19th February. What I can say is anytime I've went on to chat to get the issue resolved, the company do get back with a resolution and for that reason, I think people should give them a chance. I honestly think this company has potential if they just communicate regularly with customers and ensure they fulfil correct orders. Otherwise their reputation is ruined. Considering we are still in a pandemic and they are possibly in high demand I feel customers should communicate concerns. The lightstrips and light bars are fantastic and have made such a difference to the atmosphere in the rooms :)
Hope you guys can sort the misunderstandings and wish you every success in future!

*****EDITED******
Adam swiftly got in touch with me and sent me a free gift of a light ring for my daughter. He was very honest and admitted that their customer service did need work. Would like to thank Adam for his prompt response.

DO NOT USE THIS COMPANY
They sent me an item from amazon which was £7cheaper than what I paid them. Customer service is absolutely appalling. Steer well clear. I ordered other items 6 weeks ago but they still haven't arrived. Please Find another place to buy from!!!!!

The lightning is good can't wait to install them

1st off, (most important thing)
My daughters absolutely loves their lights,
I ordered these a while back and unfortunately the delivery company the seller uses (my hermz) is as usefull as a chocolate fire gard, change them!
I paid via PayPal so know I was covered and soon as I opened a case with them I was contacted by a representative (Adam). On speaking to Adam I was informed that the delivery tried to deliver the item but was lies, I was in on the date they stated. My hermz then lost my item.
Adam had resent my product and have took delivery today,
Adam helped with my issue and resolved it to a satisfactory ending to my drama.
I would recommend this company to my friends, but will also recommend to pay via PayPal.

Best lightstrip I've had easy to setup its light so doesn't fall down and sticks to wall well easy to control from app and arrived on time, Rachel from lightstrip helped me get setup so thanks alot I will be buying more soon

I ordered The "Dreamy One" LED Lights 20m and I'm absolutely happy with it. The delivery took nine days. Everything is working fine and the LED lights lived up to the expectation. Thank you.

Order took a while to arrive and a lot of messaging customer service to find out what was happening with the delivery but it did come eventually with the help of Adam in customer service so maybe some patience is advised when ordering

Really excellent product! Although the item took a long time to be delivered around 15 days, it was worth it due to the quality of the lights! Everyone compliments how great they look! Customer service was also very good Adam dealt with my enquiries promptly and was very helpful. Would really recommend

Was a little worried after i read the reviews on here I'm not gona lie.

Got the product yesterday waited 13 days for it, but was in constant contact with a gentleman named adam over DM on Instagram.

The product is amazing quality and the service was actually really good considering the current climate due to the pandemic.

Cannot recommend enough and will definitely be buying more off of this company 😁😊

...lights lasted less than a month, no correspondence what so ever. Do not buy from them the original reviews are bang on, buy else where.

RAM THE MONEY UP YOUR AR$E!!!