Banner for Liven

Liven Reviews 25,629

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 12,361 reviews, reviewers had a great experience with this company. Many customers found the app useful, helpful, and easy to set up, appreciating its ability to inform and empower them towards a better life. The customer service is frequently highlighted as excellent, with staff being described as helpful, understanding, and quick to respond to requests. People are particularly impressed with the promptness and efficiency in addressing issues, often resolving concerns within a single email or chat session. However, some people mentioned that the app itself was not what they were looking for, finding it basic, hard to navigate, or not particularly effective for their needs. A few other people also felt that the app lacked certain functionalities, such as adding tasks or providing clear guidance upon initial use, and some experienced issues with billing or unexpected subscriptions.

What people talk about most

User experience

Consumers find user experience to be positive, with many reviewers reporting that the app is helpful, easy to... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and efficiency.... See more

Application

People report ambiguous experiences with the app, with some finding it helpful and recommending it for making... See more

Response time

Reviewers mention positive feedback about response time, with many customers impressed by the speed and... See more

Staff

Clients share positive opinions on staff, frequently describing them as helpful, kind, and efficient.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Liven app could help many people but it wasn't the right tool for what I was looking for. I was able to reach Leah, the representative who processed a refund on my behalf. She was very helpful a... See more

Company replied

Rated 4 out of 5 stars

I had not realized that Liven was a subscription program when I placed my order. My suggestion is that you include a Check Box for the consumer to X that states very clearly, they agree that they are... See more

Company replied

Rated 5 out of 5 stars

The refund process was straightforward and appreciated. The app itself was not quite what I was looking for. I don't like journaling. Logging my moods daily seemed pointless without being given c... See more

Company replied


Company details

  1. Mental Health Services

About Liven

Written by the company

Life comes without a manual. People try to wing it, make mistakes, and grow frustrated with themselves. Liven is the self-discovery companion app for people who are ready to try again 💚

Inside the Liven App, you'll find:

• Mood Tracker – spot your emotional triggers and patterns day by day

• Guided Journaling – turn overwhelming thoughts into clear, honest reflections

• Livie, AI Companion – talk things out with a warm, judgment-free listener you can trust

• Mental Tests – get fast insights into the habits shaping your inner world

• Calming Sounds – help your nervous system settle when emotions run high


Contact info

4.2

Great

TrustScore 4 out of 5

26k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very responsive!

4 June 2026
Liven logo

Reply from Liven

Hey Chris,

Hearing that you felt supported makes us really stop and smile. Having a steady place to turn to truly matters, and we’re happy that you found that here with us.

Thanks so much, The Liven Team 💚

Rated 5 out of 5 stars

She was helpful and solved my problem…

She was helpful and solved my problem and also gave me a better solution.

4 June 2026
Liven logo

Reply from Liven

Hi Lorena,

We love hearing that you felt supported and left with a solution that works better for you. Being here to offer helpful guidance when you need it is exactly why we do what we do.

Wishing you well, The Liven Team 💚

Rated 5 out of 5 stars

Great experience and insights

I especially enjoyed the insights from the virtual coach and "therapist".

4 June 2026
Liven logo

Reply from Liven

Hi Marina,

It’s lovely to know that you found support in interacting with our virtual coach and therapist. We hope Liven remains a steady presence as you explore meaningful moments of reflection.

Warmly, The Liven Team 💚

Rated 5 out of 5 stars

Receptive and friendly

Receptive and friendly. Fixed the problem right away.

4 June 2026
Liven logo

Reply from Liven

Hello Marie,

It means a lot to hear that you felt supported and your issue was sorted out smoothly. We're always here to make sure your experience feels thoughtful and sure-footed.

Thanks for sharing, The Liven Team 💚

Rated 5 out of 5 stars

Thank you for your prompt response!!

Thank you for your prompt response!!! I was amazed at how quickly you straightened this out for me! You have restored my faith in people being helpful and doing the right thing!!! I appreciate your service!!!!
Sincerely,
Tracy

4 June 2026
Liven logo

Reply from Liven

Hello Tracy,

We really appreciate you taking the time to share your experience. It means a lot to know that our support made a difference when you needed it. We're here to keep being a reliable part of your experience whenever you reach out.

With gratitude, The Liven Team 💚

Rated 5 out of 5 stars

Quick response and answered my…

Quick response and answered my questions and handled my request completely.

4 June 2026
Liven logo

Reply from Liven

Hey Colleen,

It feels good to know we made your experience smooth from start to finish. We're here whenever you want to reach out, helping you feel supported along the way.

Warm regards, The Liven Team 💚

Rated 5 out of 5 stars

I wasn't ready to try this program

I wasn't ready to try this program - so they gave me a quick response and refund! thank you

4 June 2026
Liven logo

Reply from Liven

Hi Suzanne,

We’re glad we could support you in a way that felt right for you at the moment. Taking things at your own pace really matters, and we’re here whenever you feel ready to explore again.

Take care, The Liven Team 💚

Rated 1 out of 5 stars
Liven logo

Reply from Liven

Hi Piero,

Thank you for sharing your feedback. We want to help get things sorted out for you. Please reach out to us at trust@theliven.com and mention this review, so our team can look into your case directly.

With care, The Liven Team

Rated 5 out of 5 stars

The app has been a great help for me

The app has been a great help for me, I feel like I can reflect well, unload and sort out my issues at my pace and with practical help.

4 June 2026
Liven logo

Reply from Liven

Hello,

Knowing that the quiet presence of our app supports you in your own time means a lot to us. Everyone’s process looks different, and being here to assist whenever you need is what we aim for.

Warm wishes, The Liven Team 💚

Rated 5 out of 5 stars

The tests are helpful and assist with…

The tests are helpful and assist with self awareness

4 June 2026
Liven logo

Reply from Liven

Hello,

Knowing that the quiet presence of our app supports you in your own time means a lot to us. Everyone’s process looks different, and being here to assist whenever you need is what we aim for.

Warm wishes, The Liven Team 💚

Rated 5 out of 5 stars

I did not have a chance to use the app

I did not have a chance to use the app. Having a family issue and need to streamline/ eliminate my internet use. Your help is greatly appreciated.

4 June 2026
Liven logo

Reply from Liven

Hello,

Your focus on what truly matters right now shows such a clear sense of priority and care for yourself and your family. Whenever you’re ready, Liven will be here quietly supporting you whenever you might need it.

Take good care, The Liven Team 💚

Rated 5 out of 5 stars

It was quick and painless to get my…

It was quick and painless to get my refund.

4 June 2026
Liven logo

Reply from Liven

Hi Susan,

We’re glad things went smoothly for you. Taking care of what matters without added fuss is exactly what we aim for here. Thanks for sharing your experience.

All the best, The Liven Team 💚

Rated 5 out of 5 stars

Emily was so easy to get help with

Emily was so easy to get help with. I appreciated her time and how helpful she was!

4 June 2026
Liven logo

Reply from Liven

Hi Katie,

Thank you for sharing this experience. It's great to know Emily was able to support you with genuine care, making the process feel comfortable and inviting. We're here for you whenever you need a steady hand.

With appreciation, The Liven Team 💚

Rated 5 out of 5 stars

they were extremely helpful in helping…

they were extremely helpful in helping with my issue and sorted a new plan for me
great customer service

4 June 2026
Liven logo

Reply from Liven

Hello Stephen,

We really appreciate hearing how you felt supported through the process of setting up your new plan. Being there to lend a steady hand makes all the difference, and we’re glad you experienced that with us.

Cheers, The Liven Team 💚

Rated 5 out of 5 stars

I decided this wasn't for me after all…

I decided this wasn't for me after all and cancelled right away. I was given a full refund with no hassles so customer service is clearly very good.

4 June 2026
Liven logo

Reply from Liven

Hey Judie,

Thank you for letting us know how things went on your end. We aim to be straightforward and compassionate with everyone, especially when plans change. If you decide to pop back again, we’ll be here to support you.

Take care, The Liven Team 💚

Rated 5 out of 5 stars

Great app

Great app! Really helps with reflecting on my overall well being, visually attractive, and gives me hope that I will begin to see relief very soon from the things that are negatively impacting my everyday life!

4 June 2026
Liven logo

Reply from Liven

Hi Katie,

Reading how our app fits as your companion during tough times really makes our work rewarding. We hope it keeps supporting you in those moments when things feel heavy and that it gently brings the relief you’re looking for.

Sending you support, The Liven Team 💚

Rated 5 out of 5 stars

Listened to my concerns & acted…

Listened to my concerns & acted accordingly, great customer service

4 June 2026
Liven logo

Reply from Liven

Hello Jamie,

It means a lot to know you felt genuinely heard and supported throughout your interaction. We strive to be a reliable presence for you whenever you reach out. Thank you for trusting us.

Warm regards, The Liven Team 💚

Rated 5 out of 5 stars

Always fast

Always fast, friendly, caring, I feel actually listened to!

4 June 2026
Liven logo

Reply from Liven

Hi Gloria,

It means a lot to us that you feel truly heard and supported when using Liven. We're here to stay close by as you explore what matters most to you.

With gratitude, The Liven Team 💚

Rated 5 out of 5 stars

It is a start

It is a start, but i’m trying to use this path to be better

4 June 2026
Liven logo

Reply from Liven

Hi Khai,

Taking that first step is a meaningful move, and we’re glad to be here with you as you explore new ways to find balance. Keep leaning on Liven as a steady guide along the way.

Take good care, The Liven Team 💚

Rated 3 out of 5 stars

I never subscribed to pay 100$/month

I never subscribed to pay 100$/month. My economy is week and theliven takes profit that I'm ADHD as I did not remember to revise if the money that you were going to charge was really the one told and agreed.
On the other hand the "book" offered free, is not such a book. Is kind of presentation of 100 pages with giant letters, that if it was presented in a normal size letters would take no more than 15 pages. That's not a book. It's a scam.

4 June 2026
Liven logo

Reply from Liven

Hello Marc,

Thank you for sharing your experience. We're here to clarify how this could have happened. Subscriptions always require payment confirmation and agreement to our terms, with a confirmation email sent right after.

We want to look into this for you - please reach out at trust@theliven.com, and we'll review your situation together and see how we can help.

With care, The Liven Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look