The LOCAL Plumbers Reviews 3,479

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 720 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting the quick resolution of issues. The staff, particularly the plumbers, are frequently described as friendly, polite, knowledgeable, and respectful of property, making the overall experience positive for many. However, some customers also noted concerns regarding pricing, with some finding the costs to be high or unclear, especially concerning minimum charges and additional fees. There were also occasional reports of issues with contact and response times, including missed appointments and difficulties reaching the office. A few other people also felt that some plumbers were pushy or that the work was not always completed to a satisfactory standard.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the quick and efficient work of plumbers.... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the plumbers for being friendly, courteous,... See more

Price

Users describe ambiguous interactions with price. Many customers report being charged high or unexpected... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers reported issues such as being cut off during... See more

Response time

Consumers find response times to be ambiguous. Some customers experienced quick responses, with calls... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We urgently needed a plumber to come out and fix our leaking radiators. I rang The Local Plumbers Company and was told a plumber would be with me that afternoon. Unfortunately there was a problem with... See more

Rated 4 out of 5 stars

Quick response on rated people, plumber arrived same day. Friendly, helpful and sensible plumber. Just double check you've understood pricing from the call back, as the company charge for an hour... See more

Rated 4 out of 5 stars

Plumber was friendly and did a good job of replacing a kitchen mixer tap. Cutter mark on sink surface and slight leak but I can deal with that. Old tap was tricky to remove. Charge of £150 includ... See more

Rated 5 out of 5 stars

We had a great experience with this plumber from start to finish. He was friendly, honest, open, and clearly very reliable. The workmanship was excellent, and he made sure everything was left clea... See more


Company details

  1. Plumber

Written by the company

Hi & Welcome to The LOCAL Plumbers The LOCAL Plumbers have been established since 1994. We are on call 7 days a week for all types of Plumbers jobs, services, problems, and repairs. Call now to have one of our LOCAL Plumbers come out to you at a time that suits you. We're here, ready to attend to all your Plumbers jobs, services, problems, and repairs Our team is made up of expertly skilled LOCAL Plumbers, we are a well established Plumbers company with an enviable reputation built over the last 30 years, we only charge for our time spent in your property by the 1/2 hr with 95% of jobs being completed within an hour (minimum one hour charge applies for all jobs) so if you allow an hour to get your Plumbers jobs, services, problems and repairs done we will get you back to normal fast. We have a trusted LOCAL Plumbers brand, made up of an outstanding LOCAL Plumbers team that completes excellent work, which is second to none. Call us, we’re here and on call now to get you booked in at a time of your convience, however from time to time we may need to alter an appointment time but we will always let you know so you can get on with your day. Thank you for taking the time to read about us, and we look forward to helping you with any Plumbers jobs, services, problems, or repairs you may need. Regards, The LOCAL Plumbers


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Efficient

Efficient, friendly service. Kept well informed prior to and during appointment.

3 March 2026
Unprompted review
Rated 4 out of 5 stars

Quick response on rated people

Quick response on rated people, plumber arrived same day.
Friendly, helpful and sensible plumber.
Just double check you've understood pricing from the call back, as the company charge for an hour minimum. Their script ought to be clearer and should quote price for one hour plus vat - as that's their minimum then explain price per half hour after that.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and courteous tradesmen.

The plumber, Ashley returned to complete the job, he started the day before having had to order new parts to replace some piping and a cistern. He was courteous and informative, showing me what he had done. He tidied up after himself .

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!!

The very experienced plumber knew exactly what to do in fixing an old copper pipe system covered with tape over the years to stop leaks.
The company advertised as Local Plumbers and that’s exactly what we got, (as congestion charge from outside London can be expensive).
Excellent service replacing only parts that were necessary. Would highly recommend giving them a call when you want the job done properly.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely man

Mo came, found the problem fixed and tested it
He was professional and kind throughout.
My mom had come out of hospital and was very upset before the problem occurred.
She was very happy with the service provided
Thanks

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Any body l had to deal with were nice…

Any body l had to deal with were nice polite and friendly good customer care the young man who came was nice friendly and very polite kept me informed all the way with everything he did lovely thoughtful man and did nice neat clean job

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service fast and efficient came…

Great service fast and efficient came out same day on a weekend can’t fault the service but kicking myself because if I had the knowledge I could of done the job myself for less than £10 but ended up paying £200 for a job that took less than 20 minutes guess it’s a hard lesson learnt was a struggle because we in the middle of doing our first house out and it’s hard enough paying for that with this mistake on top just wish it wasn’t so expensive but can’t fault the service thanks.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Please do not use this service !

I called this company to investigate and fix a hammering noise that occurs when using the bathroom taps. The plumber spent nearly six hours at my property and charged close to £1,000 including VAT.

Unfortunately, the issue was not resolved. Despite the lengthy visit and multiple interventions — including making holes in tiled areas and flooring — the hammering noise remained unchanged. The plumber then advised that he would need to return the following day, which would have involved additional cost, without any clear explanation or guarantee that the problem would be fixed.

This was very disappointing given the time spent, the disruption caused, and the overall expense. I understand that some plumbing issues can be complex, but I would have expected either progress toward a solution or clearer communication about likely outcomes and costs.

I’m sharing this feedback so others can make an informed decision when choosing a plumber.

10 February 2026
Unprompted review

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