The LOCAL Plumbers Reviews 3,479

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 720 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting the quick resolution of issues. The staff, particularly the plumbers, are frequently described as friendly, polite, knowledgeable, and respectful of property, making the overall experience positive for many. However, some customers also noted concerns regarding pricing, with some finding the costs to be high or unclear, especially concerning minimum charges and additional fees. There were also occasional reports of issues with contact and response times, including missed appointments and difficulties reaching the office. A few other people also felt that some plumbers were pushy or that the work was not always completed to a satisfactory standard.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the quick and efficient work of plumbers.... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the plumbers for being friendly, courteous,... See more

Price

Users describe ambiguous interactions with price. Many customers report being charged high or unexpected... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers reported issues such as being cut off during... See more

Response time

Consumers find response times to be ambiguous. Some customers experienced quick responses, with calls... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We urgently needed a plumber to come out and fix our leaking radiators. I rang The Local Plumbers Company and was told a plumber would be with me that afternoon. Unfortunately there was a problem with... See more

Rated 4 out of 5 stars

Quick response on rated people, plumber arrived same day. Friendly, helpful and sensible plumber. Just double check you've understood pricing from the call back, as the company charge for an hour... See more

Rated 4 out of 5 stars

Plumber was friendly and did a good job of replacing a kitchen mixer tap. Cutter mark on sink surface and slight leak but I can deal with that. Old tap was tricky to remove. Charge of £150 includ... See more

Rated 5 out of 5 stars

We had a great experience with this plumber from start to finish. He was friendly, honest, open, and clearly very reliable. The workmanship was excellent, and he made sure everything was left clea... See more


Company details

  1. Plumber

Written by the company

Hi & Welcome to The LOCAL Plumbers The LOCAL Plumbers have been established since 1994. We are on call 7 days a week for all types of Plumbers jobs, services, problems, and repairs. Call now to have one of our LOCAL Plumbers come out to you at a time that suits you. We're here, ready to attend to all your Plumbers jobs, services, problems, and repairs Our team is made up of expertly skilled LOCAL Plumbers, we are a well established Plumbers company with an enviable reputation built over the last 30 years, we only charge for our time spent in your property by the 1/2 hr with 95% of jobs being completed within an hour (minimum one hour charge applies for all jobs) so if you allow an hour to get your Plumbers jobs, services, problems and repairs done we will get you back to normal fast. We have a trusted LOCAL Plumbers brand, made up of an outstanding LOCAL Plumbers team that completes excellent work, which is second to none. Call us, we’re here and on call now to get you booked in at a time of your convience, however from time to time we may need to alter an appointment time but we will always let you know so you can get on with your day. Thank you for taking the time to read about us, and we look forward to helping you with any Plumbers jobs, services, problems, or repairs you may need. Regards, The LOCAL Plumbers


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Came within 24hrs

Came within 24hrs, chatty and polite.
Quick service.would thoroughly recommend the Local Plumbers Co. 💯

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service.
Very polite and helpful on the phone. Plummer came and changed our tap. Same day which was brilliant. Very nice man did the job Very well.
Thank you. Would definitely use again

20 February 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE READ THIS REVIEW BEFORE YOU CALL…

PLEASE READ THIS REVIEW BEFORE YOU CALL THEM OUT!!!!!!!!!

This company are ABSOLUTE SCAMMERS. I rang for my Megaflow tank needed a new immersion heater which I supplied. I was informed it would take no more than an hour. I was informed of rate per 30 mins was £62.50 plus VAT. Plumber allegedly was on his way then informed his van had broke down!!! Rescheduled for another day. Turned up 1 hour later. No apology for being late, he did not have adequate tools to do the job. 3 hours later to replace immersion heater. I then receive a phone to pay £450!!!! Absolutely disgusting service and the company clearly didn't care i could not afford to pay that! I disputed it as Shane had agreeded to take £200. However I then receive a text stating outstanding balance of £250. Unbelievable! He obviously denied this! Finally I ended up paying an extra £100!
The company don't care about there customers. Service is very POOR. All they care about is MONEY MONEY!!!
I work part time due to ill health. Sadly I couldn't afford to buy my grandson a 1st birthday present as I had to pay this company. NEVER NEVER AGAIN WOULD I USE THIS COMPANY!!!!!!!
This made me mentally poorly with all the stress this has caused me!!!!!!!!!Also I felt bullied as they said if I didn't pay it would be sent to their accounts department then could be sent to debit agency.
I only paid the extra £100 due to feeling bullied!!!!

Think plumber came out on the 2nd February 2026

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing service

Very disappointing service. Plumbers doesn't stick to appointment time and comes in late without a phone call. Over charge the work done by deliberately spend long hours on the job just to earn more money

16 February 2026
Unprompted review
Rated 1 out of 5 stars

The plumber was like a scammer

The plumber was like a scammer. He arrived 2.5 hours ago, including the time he spent moving my car. Once inside, he removed a lot of my things and still hadn't fixed anything. He then told me he'd need another 5-6 hours to fix the clogged kitchen pipes and remove things from my bathroom, and that the removal and repairs would also cost extra… He didn't do anything but kept asking for money.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Big Scammer

He spent 2.5 hours trying to fix the clogged pipe but still couldn't, and he took apart a lot of my things and demanded an extra 5-6 hours of repairs. He even tried to dismantle my bathroom. He's a complete fraud.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could have given less than 1 star…

If I could have given less than 1 star I would have, from a botched job, not turning up to fix it, they are an utter shower who I wouldn’t recommend to my worst enemy, will now be seeking legal advice for a full refund

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Taking advantage of the elderly

My elderly mother phoned this company regarding a leaking boiler a guy came out "diagnosed" a leaking boiler charged £198 for the diagnostic put a bucket underneath the boiler and told her someone else would come back and fix it.
This will be at least another £198 +parts.

12 February 2026
Unprompted review

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