Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... See more
Company replied
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Review summary
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Reviews shaping this summary
Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... See more
Company replied
I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... See more
Company replied
Excellent service, as always. The whole team are a pleasure to deal with. Sue in the office couldn't possibly be more helpful (she is wonderful actually), and the delivery driver (sorry I don't know h... See more
Company replied
Company details
- #4 of 39 best companies in Firewood supplier
- #1 of 7 best companies in Coal Supplier
Written by the company
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Contact info
United Kingdom
- thelogshed.com
4.9
Excellent
969 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I always have positive experiences over…
I always have positive experiences over the years with The Log Shed
Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily .
Never had any issues . Logs are great and have kept us very comfortable over the winters .
Great staff , very pleasant and helpful . Always approachable .
Thank you so much
18 January 2026
Reply from The Log Shed
Thank you so much for taking the time to write us such a glowing review. It means so much to us!
Consistent friendly service.
20 December 2025
Reply from The Log Shed
Thank you for your kind review Keith. It is always lovely to speak to you.
Very friendly on taking order and delivery . First class service
Very friendly on taking order and delivery
20 December 2025
Reply from The Log Shed
It's always a pleasure chatting with you Liz! We are so pleased you are happy with our service.
Perfect service from order to delivery
Perfect service from order to delivery. Can’t rate the Log Shed highly enough :)
20 December 2025
Reply from The Log Shed
That's so kind of you Timothy - thank you so much for your kind review.
Good delivery and logs now being used…
Good delivery and logs now being used and most satisfactory
19 December 2025
Reply from The Log Shed
Thank you for your kind review Hugh - much appreciated!
Good service Sue
Good service Sue, delivery go out of their way to put the logs where I want them under cover etc. Logs dry and burn well.
18 December 2025
Reply from The Log Shed
Thank you so much for your kind review Charles - it's great that we delivered on service and product and positive feedback is passed onto the team.
Reply from The Log Shed
Thankyou for the kind review Theresa.
Great logs and business
Allowed early ordering to deliver at a different date. Arrived when promised. Logs burn perfectly and dried correctly.
20 December 2025
Reply from The Log Shed
We are so pleased you were happy with your delivery Peter. Thank you so much for your review.
Quality logs, quality service
Quality logs, nice and chunky (although you can select slimmer ones), great service, always on time and left right next to my log store.
3 January 2026
Reply from The Log Shed
We love that you were pleased with your delivery David - thankyou for your kind review.
Always accommodating
Always friendly, polite and accommodating to your preferred delivery day.
The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insects/ bugs into your house. The new split logs are just perfect for smaller log burners like ours too.
20 December 2025
Reply from The Log Shed
Hi Julie - we love that you are liking the new Small Split hardwood logs - they are proving very popular and feedback is always welcome and appreciated.
Good prompt courteous service !!
21 December 2025
Reply from The Log Shed
Good customer service is important to us Dr Puri, and thankyou for your feedback - it's lovely to be appreciated.
Good reliable service
I order from Log Shed about twice a year; they always show up when they they will and the wood is good quality that does not burn too quickly.
21 December 2025
Reply from The Log Shed
WOW! Peter, we couldn't ask for a better review! Thank you so much.
Great communication, great product
Great communication, really helpful staff who are so accommodating.
The delivery driver is always so helpful as well.
The wood burns brilliantly, great product and I would definitely recommend!
20 December 2025
Reply from The Log Shed
Thank you so much for the positive review. We are so pleased that you love our products and service - it's always lovely to get such great feedback!
I’m afraid they were to big this time
I’m afraid they were to big this time , having to split them , which isn’t very good . Otherwise pleased with the sevice .
20 December 2025
Reply from The Log Shed
We are so sorry the logs were too large for you this time Freda. Please don't struggle with big logs in the future - should this happen again, do call us right away and we will always swap them for you.
A seamless service from start to finishAs always easy website to navigate and…
As always easy website to navigate and great service. The product is great quality and good value for your money.
20 December 2025
As usual logs were delivered on time by…
As usual logs were delivered on time by a helpful and friendly driver, although he was going to have a long day of deliveries for Christmas. They kept us toasty warm over the holiday and hopefully for the bad weather to come.
18 December 2025
Always helpful
Always helpful, hardwood split logs are great. Having a small stove they're just right. Thank you.
19 December 2025
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