Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... See more
Company replied
I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... See more
Company replied
Excellent service, as always. The whole team are a pleasure to deal with. Sue in the office couldn't possibly be more helpful (she is wonderful actually), and the delivery driver (sorry I don't know h... See more
Company replied
Company details
- #4 of 39 best companies in Firewood supplier
- #1 of 7 best companies in Coal Supplier
Written by the company
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Contact info
United Kingdom
- thelogshed.com
4.9
Excellent
969 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery driver was very helpful in…
The delivery driver was very helpful in moving the wood to a convenient place and I like the way I was kept informed of the delivery date and time
26 September 2025
Reply from The Log Shed
We are so pleased you were happy with your delivery Linda. Thank you so much!
Great logs
Great logs, good quality and burn well.
Delivered when they said they would deliver.
Placed the wood where I asked, all cut to size.
All round good service.
26 September 2025
Reply from The Log Shed
Thank you so much for your thoughtful review Sue.
Smooth order process and delivery…
Smooth order process and delivery always on time.
25 September 2025
Reply from The Log Shed
Thank you so much for your review.
Great service
Have been getting kiln dried logs & kindling for quite a few years from The Log shed. I always get great service, all the staff are friendly and helpful. Delivery has always been when promised and the logs are really good quality. Thanks
18 September 2025
Reply from The Log Shed
thank you so much Nikki. It's always a pleasure!
Reply from The Log Shed
Thank you so much for taking time to leave a review Craig. It's very much appreciated.
Brilliant company.m the initial phone call to…
From the initial phone call to ordering, easy payment, competitive prices, and especially quick delivery timing, to, lastly the delivery. I have a very awkward small space to place logs, the very thoughtful drivers are always so accommodating. Excellent company.
8 October 2025
Unprompted review
Reply from The Log Shed
Thank you so much for your kind review Pam. It's always a pleasure speaking to you and I will ensure the drivers know they are appreciated.
Reply from The Log Shed
Thank you William, it's always a pleasure!
Quality product
Fast ordering and delivery process. Great quality and such good value.
17 September 2025
Reply from The Log Shed
Thank you so much for your review - we are so pleased you are happy with your delivery.
Poor Delivery
We had arranged for the delivery of a log store to our property. This was delivered on time, however we wanted the log store to be just at the side of the house, near the front door. This was fully accessible via a flat pathway and only a short distance, however the delivery driver refused and said they were unable to do this and left the logstore on the drive and drove off. The log store looks great but very disappointed with the delivery and how we were spoken to.
8 October 2025
Unprompted review
Reply from The Log Shed
Thank you for your feedback, I am sorry you were unhappy with the delivery. It was lovely to speak with you subsequently, and we are pleased you are happy with your log store.
As discussed, the driver was unable to gain access to your drive and manoeuvred it as far as he could over the concrete. With your gravel drive, he could not push it any further, over the stones. He did knock on the door and speak to a gentleman to explain. Our driver offered to help carry it into position, however the gentleman was in a meeting so had to swiftly go and declined the help.
As stated on our website, the Log stores, because of their weight and size, are to be unloaded by the side of our vehicle. They are fantastic quality and heavy. One single person cannot lift them without dragging and causing damage.
We do state on our website that if you would like The Log Store taking anywhere else, to please call the office and obtain a quote. We will always go above and beyond and do our best. This wasn't requested. Where it is requested, we can then bring additional equipment or a second person to manoeuvre the log store into position.
We do also have an 'order comments' box for any additional information that the driver may need regarding delivery. There was no information added here. We do love any info placing in this box to help and make the deliveries go as smoothly as possible.
We are delighted the Log store is now in position and wishing you a very warm Autumn ahead.
Warmest regards
Rachael & The Log Shed Team
Turned up at 9 pm to start with
Turned up at 9 pm to start with, then the logs are full of woodworm and disease. Poor quality logs for a premium price.
23 September 2025
Reply from The Log Shed
We’re incredibly sorry to hear that you were disappointed with your recent delivery. On the day in question, we faced an exceptional and unforeseen challenge when our brand-new van we had hired, broke down en route.
Despite this setback, we worked tirelessly to ensure every delivery was completed, and we did call ahead to communicate delays as best we could. In nearly 20 years of delivering firewood, this was one of the trickiest days in terms of deliveries as we are so busy. We must ensure to get all our deliveries made otherwise it has a huge knock on effect throughout the week.
We’d also like to reassure you that all of our firewood is kiln dried in sealed kilns. As an organic product that can be hundreds of years old, it may occasionally have harmless signs of its natural history, but the intense kiln-drying process ensures that any living organisms would be eliminated, without question. We do have a no quibble exchange policy, and have tried calling you a few times (and left messages). We would be delighted to exchange the bag and if you could please call the office, we can organise that quickly.
We take immense pride in maintaining our five-star service and 827 positive reviews, and we’re genuinely sorry we didn’t meet our usual standards for you on this occasion. We hope we’ll have the chance to restore your confidence in us in the future.
Warmest regards,
Rachael & The Log Shed Team
Great service
Great service. Ordering process simple, delivery arranged for most convenient day, and a friendly team. Logs are good quality, consistent & even sized.
6 October 2025
Unprompted review
Reply from The Log Shed
Great customers! Thank you so much for the review.
Prompt tidy delivery
Contacted me the day before to ask if they could deliver at 7.30 am. Put the logs neatly in the garage without waking me up
21 September 2025
Reply from The Log Shed
Dave made a point of tip-toeing Jacqueline! Thank you so much for your review.
Arrived on time and placed where I…
Arrived on time and placed where I asked tip top 10/10
21 September 2025
Reply from The Log Shed
Our delivery team is the very best Stephen! Thank you so much for acknowledging them, it means a lot that they are appreciated.
Great service as always
Great service as always, office staff and delivery guys are so polite and helpful, logs are top quality and PROPER kiln dried. Used them for years and will continue to do so.
20 September 2025
Reply from The Log Shed
Kiln Dried makes all the difference! Thank you for your kind words.
Highly recommend them
Easy to order, good choice of products. Quick delivery. Lovely, helpful friendly staff. 100% satisfied. Will definitely be using them again
20 September 2025
Reply from The Log Shed
It's always a pleasure Jane - thank you so much for your kind review.
Returning customer
Friendly service, easy to order, good quality logs, and delivered on requested date.
19 September 2025
Reply from The Log Shed
Thank you so much for your kind review Karen.
Great wood, and great service
Always helpful, polite, good value for money and deliver as promised.
18 September 2025
Reply from The Log Shed
Thank you for your kind review!
Friendly service and always well…
Friendly service and always well delivered - good quality logs too.
18 September 2025
Reply from The Log Shed
Thank you Norman :)
Very Good Quality Products
Members of staff are helpful, friendly and efficient.
Both the log store and the logs are high quality and just as advertised.
17 September 2025
Reply from The Log Shed
Thank you Susan for your kind review. We are delighted you are happy with the service and quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.