seemed straight forward, however the UI can be a bit confusing... i had paid for a service an there as another section that said i can purchase, so i assumed that i had not made the purchase already,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Established in 2014, The Registered Office has grown to become one of the UK’s most trusted and reliable providers of professional business services. As a leading behind-the-scenes B2B partner, we specialise in offering flexible and cost-effective solutions that help businesses of every size – from ambitious startups to established international enterprises – operate with credibility, privacy, and professionalism. Our core services include Registered Office Address, Director Service Address, Virtual Business Address, Company Formations, Ready-Made Companies, Meeting Space, and Telephone Answering solutions.
Headquartered in Ipswich, with additional offices in Edinburgh and London, we provide nationwide coverage and the reassurance of local expertise. Our mission is to make it simple for companies to establish a strong presence in the UK, whether they are local entrepreneurs or global organisations expanding into the market. By providing secure and prestigious business addresses, we enable our clients to build trust with their customers, protect their privacy, and stay fully compliant with UK regulations. From a virtual office in London to tailored company formation support, our services are designed to adapt to the unique needs of modern businesses.
We take pride in our reputation for exceptional customer service, transparent pricing, and industry expertise. Thousands of clients worldwide trust us to manage their essential business requirements, knowing they will always receive fast, efficient, and professional support. With offices in Ipswich, Edinburgh, and London, our global reach is combined with a genuine UK presence, empowering businesses to trade confidently and grow successfully.
Our websites include:
thelondonoffice.com
mycoworks.co.uk
mycoformations.co.uk
myco-hub.com
Written by the company
14-day cancellation window
167-169 Great Portland Street, 5th Floor, W1W 5PF, London , United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communications from the company are standardised and therefore cause confusion.
Onerous AML and KYC requirements are not mentioned when subscribing / buying the service. But these requirements are almost like undergoing Companies House Director's Verification once again.
In addition, the forms for KYC are confusing - if, for instance, you are a Company Limited by Guarantee, you have to 'pretend' the members are shareholders to complete the forms - it ought to be possible to have more than one form !
On each point of contact i have been dealt with quickly, clearly and efficiently.

Reply from Registered Office (UK) Ltd

Reply from Registered Office (UK) Ltd
I was disappointed with my experience with the London office. During the initial registration process, I was not provided with the full information about the options and costs involved. It was only after I had signed up and paid that I was informed about the need to upgrade at an additional cost.
I believe all relevant information, including any potential additional costs or upgrade requirements, should be clearly communicated upfront before a customer commits and makes payment. Being presented with additional costs afterwards was frustrating and left me feeling that the process was not as transparent as it should have been.
I hope this feedback is taken constructively, as greater transparency at the registration stage would have made for a much better customer experience.

Reply from Registered Office (UK) Ltd

Reply from Registered Office (UK) Ltd
Responsive and easy to deal with once the problem ws identified

Reply from Registered Office (UK) Ltd
Good afternoon, colleagues. At first, I wasn't quite able to figure out how to communicate with you, but then, thanks to a good website, everything became clear and transparent... It would be convenient for me if the ball was also for communication, here's WhatsApp.

Reply from Registered Office (UK) Ltd
Hidden fees. Price goes up immediately as the initial payment is for company house only, which they did not make clear on the website. And then suddenly cancelled without letting you know what’s required. Their website doesn’t function properly

Reply from Registered Office (UK) Ltd
So far so good. Set up has been easy and straight forward. Query quickly and efficiently resolved.

Reply from Registered Office (UK) Ltd
Always a 5 star service when calling My Co especially Rebecca who is organised, outgoing, professional and always willing to go the extra mile! I have come to rely on her expertise and fantastic customer services skills. Thank you so much for all your hard work Rebecca!

Reply from Registered Office (UK) Ltd
Everything is going perfectly fine. Thank you for all.

Reply from Registered Office (UK) Ltd
It is definitely not as advertised. Hidden charges. Extortionate refund policy. I do not recommend at all.

Reply from Registered Office (UK) Ltd
Best thing I did working with Registered Office UK Limited.
Going into my third year.
Great service and communication.
Highly recommend

Reply from Registered Office (UK) Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.