seemed straight forward, however the UI can be a bit confusing... i had paid for a service an there as another section that said i can purchase, so i assumed that i had not made the purchase already,... See more
Company replied
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Written by the company
Established in 2014, The Registered Office has grown to become one of the UK’s most trusted and reliable providers of professional business services. As a leading behind-the-scenes B2B partner, we specialise in offering flexible and cost-effective solutions that help businesses of every size – from ambitious startups to established international enterprises – operate with credibility, privacy, and professionalism. Our core services include Registered Office Address, Director Service Address, Virtual Business Address, Company Formations, Ready-Made Companies, Meeting Space, and Telephone Answering solutions.
Headquartered in Ipswich, with additional offices in Edinburgh and London, we provide nationwide coverage and the reassurance of local expertise. Our mission is to make it simple for companies to establish a strong presence in the UK, whether they are local entrepreneurs or global organisations expanding into the market. By providing secure and prestigious business addresses, we enable our clients to build trust with their customers, protect their privacy, and stay fully compliant with UK regulations. From a virtual office in London to tailored company formation support, our services are designed to adapt to the unique needs of modern businesses.
We take pride in our reputation for exceptional customer service, transparent pricing, and industry expertise. Thousands of clients worldwide trust us to manage their essential business requirements, knowing they will always receive fast, efficient, and professional support. With offices in Ipswich, Edinburgh, and London, our global reach is combined with a genuine UK presence, empowering businesses to trade confidently and grow successfully.
Our websites include:
thelondonoffice.com
mycoworks.co.uk
mycoformations.co.uk
myco-hub.com
Written by the company
14-day cancellation window
167-169 Great Portland Street, 5th Floor, W1W 5PF, London , United Kingdom
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Registered Office (UK) Ltd
Super efficient service and follow up from the team to ensure smooth execution of Reg Off and director amendments. Can highly recommend.

Reply from Registered Office (UK) Ltd

Reply from Registered Office (UK) Ltd

Reply from Registered Office (UK) Ltd
Brilliant. I've been using these guys for a number of years now and really impressed by their value, quality of service and reliability. It's really been an excellent quality of service delivered and I would recommend anyone to use them for your business needs or virtual office needs.

Reply from Registered Office (UK) Ltd

Reply from Registered Office (UK) Ltd
Not enough comms about renewal and charged a “late renewal fee”. So does that mean if I just cancel it and create a new account, I’ll get it for the same price? Doesn’t make sense.

Reply from Registered Office (UK) Ltd
My concern is not with your KYC or compliance procedures themselves, as I fully understand and respect the need for AML and compliance controls.
However, my concern relates to the onboarding transparency and process management.
At no point before payment, identity verification, document submission, or multiple compliance exchanges was I informed that your internal policy may automatically reject applicants from certain FATF-monitored jurisdictions regardless of the quality of their documentation or the nature of their intended business activity.
Had this been disclosed clearly at the beginning of the onboarding process, I could have avoided spending considerable time gathering documents, completing verification procedures, corresponding extensively with your compliance team, and delaying my ability to engage alternative providers.
In my view, if additional jurisdiction-based eligibility criteria exist beyond the published KYC document requirements, these should be communicated transparently before payment and onboarding begin.
While I appreciate the professionalism of your staff throughout the process, the overall experience resulted in unnecessary delays, uncertainty, and lost opportunities to pursue other service providers earlier.

Reply from Registered Office (UK) Ltd
0/10 wouldn't recommend. There was no indication on the website that you needed to be a registered company in order to full register on their system. It appeared you could use their address even as a sole trader. Upon taking my money they then proceeded to tell me that they will not refund my money and will not provide me with a virtual address because I hadn't registered my business....which I couldn't do as I'm a sole trader. I emailed them twice and no one responded only to be send an automated email that I will not be refunded. Avoid like the plague and save your money!

Reply from Registered Office (UK) Ltd

Reply from Registered Office (UK) Ltd
The whole online registration service was so quick and easy to complete. The options on the website are clear and easy to navigate. I had my Central London office set up in no time, and the convenience of using the address as a Director is a valuable addition. I had a follow up welcome call from the Office Team within a day or two, which was a great customer service touch.

Reply from Registered Office (UK) Ltd
Quick turnaround, great communication and got everything sorted for me.

Reply from Registered Office (UK) Ltd
according with there policy i provided my documents .still its not resolve.

Reply from Registered Office (UK) Ltd

Reply from Registered Office (UK) Ltd
Excellent service during the incorporation phase. The compliance team is thorough and quick. I am now waiting for my official HMRC documents and I am confident that their mail scanning service will be just as efficient as the setup process.

Reply from Registered Office (UK) Ltd
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