The London Sock Exchange Reviews 

797
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and unique designs of the products, often finding them comfortable, durable, and a delightful gift choice. Many people also highlight the swift dispatch and efficient delivery, appreciating the excellent service and beautifully packaged items that enhance the gifting experience. However, some customers noted significant issues with order fulfillment and delivery, experiencing considerable delays and non-receipt of their packages. These concerns often involved a lack of tracking information, lost packages, or unexpected complications, particularly affecting international and holiday orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality, fun designs, and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent and high-quality nature of... See more

Delivery service

People report positive experiences with delivery service, often praising the quick dispatch and fast arrival... See more

Order

Users describe ambiguous interactions with order, with many reviewers finding the ordering process easy,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a recurring quarterly subscription for a while now. Good comms when the payment is due and order can be tracked by various apps. Always a lovely surprise to get three random pairs of socks. T... See more

Rated 5 out of 5 stars

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He sa... See more

Rated 5 out of 5 stars

Purchased socks as Christmas gifts for rowing coaches & my sons who row. Felt as though they were pricey but when they arrived I realised why - they are excellent quality with a very luxurious feel to... See more

Rated 5 out of 5 stars

Absolutely love my James Bond designed socks. Wore the green DB5 ones to Royal Ascot to colour match my tie and was perfect. So many great compliments. Will definitely be purchasing more



Company details

  1. #244 of 599 best companies in Clothing Shop
  2. #238 of 375 best companies in Gift shop

About The London Sock Exchange

Written by the company

We're an independent British design studio dedicated to making amazing socks, for a reasonable price, and upholding the highest standards in sustainability.

From our studio we conceive exclusive, in-house designs which feel playful, contemporary and full of charm.

We then work with carefully-selected partners and manufacturers to ensure the highest, most ethical standards in crafting our socks. That means every single pair is knitted with 200 needles using triple-certified, sustainably-sourced organic cotton for a finer, stronger finish, and is finished by hand for a seamless fit.

And finally, we work tirelessly to sock it to our customers around the world. Whether it’s through our famous sock subscription, our exclusive giftboxes, or through a simple pair of socks: we promise never to cut corners, and always to make the best possible sock we can for the best possible price. If you'd like to learn more about us, or just want to say hi, then we'd love to hear from you.

Brilliant socks, sustainably made.

Written by the company

We don't have a standalone "sustainability programme". That's because for us, environmental and societal impact is not an afterthought to doing business. Rather, we factor in environmental and societal criteria into every single decision we make as a business. From our long-running sock recycling programme to plastic-free packaging to yarn selection, you can find out more about how we're working as sustainably as possible on our website.

Contact info

Promotion box for The London Sock Exchange

Our bestselling socks

You'll find a selection of our all-time favourites just here.

4.6

Excellent

TrustScore 4.5 out of 5

797 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(797)

520 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From ordering socks to delivery

From ordering socks to delivery, excellent service!!! Gave two pair as gifts and the recipients love them. They are so very well made and the packaging was beautiful. I will order again in the near future. Thank you for such a lovely product.

15 June 2026
Rated 5 out of 5 stars

Very easy to order

Very easy to order - even internationally. The order comes quickly right to my door - delivery was great! Love the product. The quality is terrific, the patterns are fabulous and ever changing. I will continue to order from you no hesitation!

11 June 2026
Rated 5 out of 5 stars

Love James Bond and love these socks

Love James Bond and love these socks. I think I now have at least 10 pairs! You keep making new ones and I’ll keep buying. Hard to find 007 stuff in the US so also appreciate fast and reasonably prices priced shipping. Thanks!

8 June 2026
Rated 1 out of 5 stars

The top band of the sock does not hold…

The top band of the sock does not hold up when washed — loses its shape and becomes wonky : (

8 June 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

We're really sorry to hear this. What you've described definitely isn't what we'd expect, and it sounds like the socks may be faulty.

Please could you email us at hello@thelondonsockexchange.net with your order details and, if possible, a couple of photos? We'd be very happy to look into this and arrange a replacement if there's a fault.

Thanks again for bringing this to our attention!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look