The London Sock Exchange Reviews 

798
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and unique designs of the products, often finding them comfortable, durable, and a delightful gift choice. Many people also highlight the swift dispatch and efficient delivery, appreciating the excellent service and beautifully packaged items that enhance the gifting experience. However, some customers noted significant issues with order fulfillment and delivery, experiencing considerable delays and non-receipt of their packages. These concerns often involved a lack of tracking information, lost packages, or unexpected complications, particularly affecting international and holiday orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality, fun designs, and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent and high-quality nature of... See more

Delivery service

People report positive experiences with delivery service, often praising the quick dispatch and fast arrival... See more

Order

Users describe ambiguous interactions with order, with many reviewers finding the ordering process easy,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a recurring quarterly subscription for a while now. Good comms when the payment is due and order can be tracked by various apps. Always a lovely surprise to get three random pairs of socks. T... See more

Rated 5 out of 5 stars

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He sa... See more

Rated 5 out of 5 stars

Purchased socks as Christmas gifts for rowing coaches & my sons who row. Felt as though they were pricey but when they arrived I realised why - they are excellent quality with a very luxurious feel to... See more

Rated 5 out of 5 stars

Absolutely love my James Bond designed socks. Wore the green DB5 ones to Royal Ascot to colour match my tie and was perfect. So many great compliments. Will definitely be purchasing more



Company details

  1. #244 of 599 best companies in Clothing Shop
  2. #238 of 375 best companies in Gift shop

About The London Sock Exchange

Written by the company

We're an independent British design studio dedicated to making amazing socks, for a reasonable price, and upholding the highest standards in sustainability.

From our studio we conceive exclusive, in-house designs which feel playful, contemporary and full of charm.

We then work with carefully-selected partners and manufacturers to ensure the highest, most ethical standards in crafting our socks. That means every single pair is knitted with 200 needles using triple-certified, sustainably-sourced organic cotton for a finer, stronger finish, and is finished by hand for a seamless fit.

And finally, we work tirelessly to sock it to our customers around the world. Whether it’s through our famous sock subscription, our exclusive giftboxes, or through a simple pair of socks: we promise never to cut corners, and always to make the best possible sock we can for the best possible price. If you'd like to learn more about us, or just want to say hi, then we'd love to hear from you.

Brilliant socks, sustainably made.

Written by the company

We don't have a standalone "sustainability programme". That's because for us, environmental and societal impact is not an afterthought to doing business. Rather, we factor in environmental and societal criteria into every single decision we make as a business. From our long-running sock recycling programme to plastic-free packaging to yarn selection, you can find out more about how we're working as sustainably as possible on our website.

Contact info

Promotion box for The London Sock Exchange

Our bestselling socks

You'll find a selection of our all-time favourites just here.

4.6

Excellent

TrustScore 4.5 out of 5

798 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(798)

520 reviews in the last 12 months

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Rated 2 out of 5 stars

Packaging cheap

Great socks but the box came and it was Bent and cheap shame as it was a present for my 80yr old uncle. Packaging made not look really cheap no great

4 June 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

Thanks for taking the time to share your feedback. We're really pleased to hear you liked the socks, though we're very sorry the presentation box didn't arrive in the condition you'd expected.

As the socks were intended as a gift, we completely understand how disappointing that must have been. We do our best to package our gift boxes securely, but unfortunately they can very occasionally get damaged in transit.

If you'd like to email us at hello@thelondonsockexchange.net with your order details, we'd be very happy to look into this further and see how we can help!

Rated 4 out of 5 stars

The socks are fun

The socks are fun. I bought the rowing socks. I was disappointed that the "rowing piece" did not occur more frequently. They are very far apart. And they are a little shorter sock than I was anticipating. But, the recipient was happy.

3 June 2026
Rated 5 out of 5 stars

My husband loved the vibrancy and…

My husband loved the vibrancy and uniqueness of the ring tailed lemur socks! I’ve only bought him the Bond socks previously and these were so much fun to give him. He states the quality, height, and appearance of the socks are well done!

26 May 2026
Rated 1 out of 5 stars
The London Sock Exchange logo

Reply from The London Sock Exchange

We're really sorry to hear this.

Please could you email us at hello@thelondonsockexchange.net with your order details?

We can then look into what's happened and get this resolved for you as quickly as possible!

Rated 2 out of 5 stars

Love the creative concepts, BUT…

Absolutely love the creative concepts for the socks and the boxing / packaging is top notch too. What I don’t love is the quality of the product. The yarns used are too prone to stretching and thus fail to hug my calves or even stay up throughout a day. Solve that and you’ll have a customer for life!

30 June 2025
Unprompted review
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

Thanks so much for your feedback – we're delighted to hear you enjoyed the designs and packaging.

We're sorry to hear the fit wasn't quite right for you. Our socks feature a honeycomb weave at the top, designed to provide support and help them stay comfortably in place throughout the day. However, we appreciate that fit can vary from person to person, and we'll certainly take your comments on board.

Thanks again for taking the time to share your experience. Feedback like this is incredibly valuable as we continue to refine and improve our products!

Rated 1 out of 5 stars

Shipment was sent to another city and…

Shipment was sent to another city and nothing could be done to redirect it to me. One initial robot answered that they would revert with a conclusion the next week but then silence. Courier sent the parcel back to sender.
Order paid, not sure if I will be reimbursed or not at this point…

26 May 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

We're really sorry for the frustration caused here.

As we've discussed with you by email, it appears the courier incorrectly routed the parcel, and unfortunately it wasn't possible to redirect it once it was in transit. We completely understand how disappointing that was.

We've been in regular contact with you throughout and have now arranged a replacement shipment to make sure you receive your order as soon as possible.

Thanks again for your patience while we've worked to get this resolved!

Rated 5 out of 5 stars

Love these socks!!!

Love these socks!!!! My son and husband will only wear your socks!!!!
I think you should have a reward program. After so many socks purchased you should get a free pair!!!!! I have turned so many golfers onto your Company!!!!

20 May 2026
Rated 5 out of 5 stars

Best buy,ever!

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He said he will wear these socks for every ceremony from now on. He especially liked that they came from England because of how valued rowing is there! Thank you! Best buy ever!

17 June 2026

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